Went in to make a family booking today it wasn't going to be an easy booking as it was a family holiday we sat down with Theresa and from start to finish she was brilliant she was very patient wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was helped through my booking of my holiday by Katie in your Eltham Branch she was so helpful in sorting out the right cabin for me and my partner
It was great to be able to walk into a Travel Agent, and have someone else do all of the thinking for me. The lady was able to quickly and expertly answer any questions that I had, and she did all of... See more
Company replied
fabulous service from Teresa booking our skiing holiday. She even saved us £1000 by suggesting we fly from a different airport. Brilliant service as ever from Hays Eltham.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8-9 St Mary's Place, SE9 5DL, Eltham, United Kingdom
- 02039180747
4.9
Excellent
624 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy with service
Friendly, confident, down to earth assistant who took control of all my worries regarding booking a holiday abroad. I felt that she knew exactly what my requirements are and worked hard in order to get what I wanted. She did not go over budget which was a big worry of mine and explained everything in detail. Very happy with the service so far.
February 6, 2026
Reply from Hays Travel - Eltham
We're so happy to hear that you felt supported and understood during your booking process. It's great to know that we met your requirements and budget while providing detailed explanations. Thank you for sharing your positive experience!
Theresa
Assistant Manager
Theresa was very helpful
Theresa was very helpful , as always .always a pleasant experience when we book with hays travel all the girls are very helpful Thankyou
February 7, 2026
Reply from Hays Travel - Eltham
Thank you Sue for leaving feedback always lovely to book you and Tony and look forward to Cyprus
Theresa
Assistant Manager
Hays Travel Eltham
We had a very helpful advisor who was…
We had a very helpful advisor who was knowledgeable and friendly.
January 30, 2026
Reply from Hays Travel - Eltham
Thank you For taking time to leave us feedback
I appreciate your kind words! We are so happy to hear that was able to help
Theresa
Assistant Manager
Excellent Service to all our requests
Excellent Service to all our requests, preferences, booking flights/times, seats etc. Special mention and praise to Mel (Hays Travel, Eltham) who went that extra mile for us despite having a sore throat th eday we visited the Branch.
February 10, 2026
Reply from Hays Travel - Eltham
Hi Nigel Thank you for taking time to feedback
We appreciate you taking the time to share your experience. We're happy to hear that we were able to meet your needs and preferences. We will pass along your kind words!
Theresa
Assistant Manager
Great experience
Great customer experience Agent Mel was very helpful and knowledgeable in securing my booking with minimum fuss.
February 11, 2026
Reply from Hays Travel - Eltham
Thank you John for taking time to leave us feedback
We appreciate your positive feedback! We're happy that our agent provided a knowledgeable and helpful experience, securing your booking efficiently.
Theresa
Assistant Manager
I actually prefer a face to face…
I actually prefer a face to face contact and there aren't many travel agents about nowadays.
January 30, 2026
Reply from Hays Travel - Eltham
David,
We appreciate your feedback and understand the value of face-to-face interactions with travel agents. We'll keep this in mind as we move forward.
Theresa
Assistant Manager
Staff very helpful
Very helpful staff with wide experience in holiday advice to help find the best holiday
February 2, 2026
Reply from Hays Travel - Eltham
Ian,
We appreciate your feedback and are so glad that our team's expertise helped you discover the perfect holiday. Thank you!
Theresa
Assistant Manager
Me my wife and daughter was greeted by…
Me my wife and daughter was greeted by your friendly staff. Was very pleased with how your staff found everything we were looking for in our holiday.
February 8, 2026
Reply from Hays Travel - Eltham
We're so pleased to hear that our team's friendliness and dedication helped you discover the perfect holiday for you and your family. Thank you for your review!
Theresa
Assistant Manager
Hayes Travel Eltham - amazing
First class service and advice from the lovely team at Hayes Travel in Eltham - we would like to thank Katie and Terri so much for helping us to book our holiday - we will definitely use their services in the future - they are both a credit to Hayes Travel.
February 4, 2026
Reply from Hays Travel - Eltham
We appreciate your kind words about the team's service and advice. We're happy to hear that we could assist you in booking your holiday, and we look forward to helping you again in the future.
Theresa
Assistant Manager
Teresa makes booking a holiday so easy…
Teresa makes booking a holiday so easy that i just have to keep going back and booking another one
February 4, 2026
Reply from Hays Travel - Eltham
We're happy to hear that booking with us is easy and you keep coming back. We appreciate your continued support and positive feedback!
Theresa
Assistant Manager
It doesn’t really get better than this
Terri was just brilliant 🤩
If you want it all taken care of then this is the place to go. In my opinion it doesn’t get much better.
February 1, 2026
Reply from Hays Travel - Eltham
Tracey Reid,
We're happy to hear that you had such a positive experience! It's wonderful to know our service met your expectations, and we appreciate your great feedback.
Theresa
Assistant Manager
The super helpful & delightful
The super helpful & delightful travel rep Katie was amazing.
January 25, 2026
Reply from Hays Travel - Eltham
Rachel,
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear that our travel rep was amazing and helpful.
Theresa
Assistant Manager
Great Customer Service
Provided all the options requested. Not rushed. Knowledgeable and with great patience to find the most suitable option for us.
January 31, 2026
Reply from Hays Travel - Eltham
Janice,
We're happy to hear that we provided all the options you requested without rushing. We appreciate your feedback regarding our knowledge and patience in finding the most suitable option for you.
Theresa
Assistant Manager
Had a wonderful experience booking our…
Had a wonderful experience booking our cruise. The whole team was so helpful in helping us decide where to go, when to go and what to do. Would also like to give a special shout out to Katie for all of her help.
February 1, 2026
Reply from Hays Travel - Eltham
Lorraine,
We're happy you had a wonderful experience booking your cruise. It's great to hear our team was so helpful in deciding where to go and what to do. We appreciate your feedback!
Theresa
Assistant Manager
Staff are always welcoming
Staff are always welcoming, friendly, knowledgeable and professional.
January 30, 2026
Reply from Hays Travel - Eltham
Thank You Jean always nice to book you and Anne and taking time to leave feedback
Theresa
Assistant Manager
Staff member very helpful
Staff member very helpful with the request I wanted all staff were smiling and chatting with me answering any questions I raised
January 28, 2026
Reply from Hays Travel - Eltham
Barry,
We appreciate you taking the time to share your positive experience. We are so glad to hear that our team was helpful and made you feel welcome!
Theresa
Assistant manager
Very helpful
January 27, 2026
Reply from Hays Travel - Eltham
Thank you for taking time to leave us feedback
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Andy Rawlings,
We are so happy to hear that our team provided you with an amazing experience! Thank you for your positive feedback; we appreciate it.
Hays Travel
Reply from Hays Travel - Eltham
Sharon
Thank you for your feed back this is much appreciated.
Regards
Melanie
Manager
Very helpful & friendly got us what we…
Very helpful & friendly got us what we wanted.
January 15, 2026
Reply from Hays Travel - Eltham
Jean
Thank you for your feedback I will pass this on to Terri.
Regards
Melanie
Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.