Went in to make a family booking today it wasn't going to be an easy booking as it was a family holiday we sat down with Theresa and from start to finish she was brilliant she was very patient wi... See more
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I was helped through my booking of my holiday by Katie in your Eltham Branch she was so helpful in sorting out the right cabin for me and my partner
It was great to be able to walk into a Travel Agent, and have someone else do all of the thinking for me. The lady was able to quickly and expertly answer any questions that I had, and she did all of... See more
Company replied
fabulous service from Teresa booking our skiing holiday. She even saved us £1000 by suggesting we fly from a different airport. Brilliant service as ever from Hays Eltham.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8-9 St Mary's Place, SE9 5DL, Eltham, United Kingdom
- 02039180747
4.9
Excellent
624 reviews
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The stsff were very ppassionate abouut…
The stsff were very ppassionate abouut the product they were selling us very professional
January 14, 2026
Reply from Hays Travel - Eltham
Thank you Richard
We appreciate your feedback and are so happy to hear that our team's passion and professionalism shone through during your experience.
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Hi Ricky
We are so happy to hear you consistently receive excellent service from our team, delivered with a smile. Thank you for your kind words! will pass them on to Katie
Theresa
Assistant Manager
Hays Travel Eltham
First Time Customer to Hays
Melanie was the person that I made an enquiry with, and I found her very approachable.
She took the time to listen to what I was looking for and the type of area and accommodation that would best suit me.
I went into Hays to make an enquiry and made a booking straight away, she was so helpful.
January 20, 2026
Reply from Hays Travel - Eltham
LINDA,
We appreciate you taking the time to share your experience. We are so happy to hear that you found Melanie approachable and helpful in finding the perfect accommodation for your needs.
Theresa
Assistant manager
Reply from Hays Travel - Eltham
Thank you for taking to to leave feed back for Laura will pass your comments to to Laura
Theresa
Assistant Manager
Because they try to accommodate all that you need and they will never try their hardest to make it happen
They helped me with my needs and the process of my holiday
January 19, 2026
Reply from Hays Travel - Eltham
Thank you Barbara for taking time to leave feedback for Teresa Glad was able to book your holiday will pass comments onto Teresa
Theresa
Assistant Manager
I received a welcoming and professional…
I received a welcoming and professional service. Thank you
January 18, 2026
Reply from Hays Travel - Eltham
Thank you Isabelle for taking time to leave feedback for Laura will pass on your comments and you now have an amazing holiday to look forward too
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Thank you Kathleen for booking with us again and taking time to leave us feedback
Theresa
Assistant Manager
Amazing customer service from Terri
Amazing customer service from Terri. She was so helpful and nothing was too much for her. Cannot wait to travel now knowing that everything is in place through Hayes Travel.
January 17, 2026
Reply from Hays Travel - Eltham
Thank you Hannah for taking time to leave feedback for Terri Glad you managed to get booked and have nice holiday to look forward too now
Theresa
Assistant Manager
Always helpful and friendly
Always helpful and friendly. Requests were met with enthusiasm and helpfulness. Went out of the way to accommodate our needs.
January 16, 2026
Reply from Hays Travel - Eltham
Thank you Pat for taking time to leave us feed back always happy to find you a lovely holiday to look forward
Theresa
Assistant Manager
Great service
Lovely bunch of ladies.
Helpful and good knowledge. Always book my holidays here. Great service from everyone.
January 11, 2026
Reply from Hays Travel - Eltham
Thank you for taking time to leave feedback and glad have a lovely holiday to look forward too . Will pass on your comments to Laura
Theresa
Assistant Manager
Theresa helped with booking my holiday
Theresa helped with booking my holiday, I will not go anywhere else, the staff are amazing patience.
Thanks again
January 13, 2026
Reply from Hays Travel - Eltham
Thank you Mel for taking time to leave feedback you will enjoy Croatia ,Its a beautiful place
Theresa
Assistant Manager
Always amazing personal service at…
Always amazing personal service at Eltham
Team have alot experience and help find the best holiday definitely recommend to anyone
January 11, 2026
Reply from Hays Travel - Eltham
Thank you for taking time to leave us feed back
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Thank you for taking time to leave feedback for Katie will pass this on to Katie
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Thank you for taking time to leave us feedback
Theresa
Assistant Manager
Dubai booking
Mel and her team are always friendly and helpful and make the whole holiday booking process very very easy. After sales are excellent they are just a visit or phone call away. Thanks once again.
December 31, 2025
Reply from Hays Travel - Eltham
Thank you for taking time to leave us feedback and glad could find you a holiday to look forward to
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Thank you for leaving feed back for Katie she will be pleased and glad she could help with your Booking
Theresa
Assistant Manager
Helpful
Helpful , the lady took her time and was patient with me she explained everything to me as I’m disabled and needed that little tlc when understanding the costs etc
December 21, 2025
Reply from Hays Travel - Eltham
Thank you for taking time our to leave us feed back
Theresa
Assistant Manager
great service…
always good to book through a travel agent my holiday was booked very quickly also given useful information 5 star service
December 10, 2025
Reply from Hays Travel - Eltham
We're happy to hear that booking your holiday through us was quick and easy, and that you found the information useful. Thank you for your kind feedback!
Regards
Melanie
Manager
Reply from Hays Travel - Eltham
Thank you for taking time to leave us feedback and will pass on your comments to the rest of the team
Theresa
Assistant Manager
Friendly Bookings!!The staff in here ( Eltham branch!) are…
The staff in here ( Eltham branch!) are so lovely,helpful & friendly.
It makes booking so easy & nice.
Theyre ready & willing to discuss various options & help you get your holiday underway.
December 7, 2025
Reply from Hays Travel - Eltham
Always a pleasure to book your holidays Beverley and get you the best deals Thank you for leaving us feedback
Theresa
Assistant Manager
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