We really enjoy the personal service we experience,every time we book our holidays at the St Thomas branch. Laura and all her colleagues are very welcoming. We are always confident that they will ad... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our whole experience with Hays, Exeter, was fantastic. Esme was fantastic, and incredibly helpful throughout the whole process, and her colleague Teresa was amazing too. From service, to customer care... See more
I was made welcome and Georgia helped me to find the River Cruises I wanted to travel on. She also explained that she could arrange Hotel accommodation and a taxi service should I need assistance in r... See more
Company replied
Theresa was very approachable, friendly, patient and able to answer my numerous questions. She was very knowledgeable and gave very useful tips. As a result of time spent with Theresa, I returned a fe... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 St Thomas Centre Cowick Street, EX4 1DG, Exeter, United Kingdom
- 01392 202066
4.9
Excellent
846 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff know and helped us find a family…
Staff know and helped us find a family holidays
November 7, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review :)
Very helpful and polite young man…
Very helpful and polite young man assisted in all our requirements for holiday booking. Full marks again which is why we returned to Hays.
November 7, 2025
Reply from Hays Travel - Exeter St Thomas
Thanks for your lovely review :) Kes
Reply from Hays Travel - Exeter St Thomas
Hi Karen, thank you for your kind comments. It was a pleasure getting this booked for you- Holly :)
Helpful and full discussion and look…
Helpful and full discussion and look for good deals and location for me to go
November 1, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, always a pleasure to book your holidays :) - Theresa
Laura our agent
Laura our agent, so helpful at finding the best deals for our holiday.
November 1, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday : -Laura
Horrendous experience
Horrendous experience. I had (much) more knowledge about booking a holiday than Esme did. Totally clueless, no confidence, no personality, just a deer in headlights. They could not offer competitive rates at all. I would not book with them if it was free.
September 1, 2025
Unprompted review
Reply from Hays Travel - Exeter St Thomas
Good Morning, if you could please contact me to discuss this review. Kindest Regards
Laura (Branch Manager)
Reply from Hays Travel - Exeter St Thomas
Thank you for your review :) Holly
Booking a cruise
We were served by holly who was very knowledgable and helpful to us while choosing our holiday.
October 26, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind comments, it was a pleasure to book your holiday :)- holly
Excellent service
Excellent service! Theresa at the st Thomas branch couldn’t have been more helpful!
October 26, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you so much for your kind review, it was a pleasure to book your holiday :)- Theresa
Venice, Thailand and The Western Caribbean, all in one visit!
We came in to drop off a gift and booked 3 holidays :-)
Venice, Thailand and The Western Caribbean!
Hayley is awesome and very knowledgeable.
October 26, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, lovely to see you both again and thank you for the gift :)- Hayley
Last minute holiday
Booked our holiday last minute with Holly. She was very professional and listened to what we wanted. The holiday was amazing! Thank you
October 12, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review, we are glad to hear you both had a very enjoyable holiday :)
Hayley was extremely helpful and gave…
Hayley was extremely helpful and gave us lots of information in addition to booking our holiday. She and one of her colleagues had both been to our destination so could tell us a bit about it personally as well.
October 24, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :)- Hayley
Excellent personal service
St Thomas branch. Made to feel welcome on arrival, helpful staff. Booked a holiday with them. Thank you
October 23, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind comments, it was a pleasure to your holiday :) -Holly
Absolutly 1st class service
Absolutly 1st class service from Theresa couldnt be more helpfull nothing was to much trouble.
Have always been impressed by the service given at this travel agents and reccomend to friends and family.
Look forward to booking further holiday experiences in the future.
October 21, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you so much for your lovely review, it was a pleasure to book your holiday :) - Theresa
Nice and simple experience
We were lucky to speak to a representative right away, we new where and when we wanted to go so everything was quite simple really and Laura was very helpful and matched the price that was on the website, because we’re of the older generation that are not to confident with the internet, certainly will be back next time we book a holiday,
October 18, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :) -Laura
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :) -Kes
Friendly, helpful and knowledgeable
Everyone is so friendly, helpful and knowledgeable. It’s a pleasure to visit and feels like you are chatting through your plans with friends. What’s more they take care of everything from parking to insurance and currency all in one stop
October 11, 2025
Reply from Hays Travel - Exeter St Thomas
Hi chris, thank you for your lovely review, it was lovely to chat with you and get your holiday booked!
representative was very pleasant and…
representative was very pleasant and knowledgeable, and gave me as much time and explanation as I needed.
October 8, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind comments, it was a pleasure to book your holiday :) - Kes
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review :)
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.