We really enjoy the personal service we experience,every time we book our holidays at the St Thomas branch. Laura and all her colleagues are very welcoming. We are always confident that they will ad... See more
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Our whole experience with Hays, Exeter, was fantastic. Esme was fantastic, and incredibly helpful throughout the whole process, and her colleague Teresa was amazing too. From service, to customer care... See more
I was made welcome and Georgia helped me to find the River Cruises I wanted to travel on. She also explained that she could arrange Hotel accommodation and a taxi service should I need assistance in r... See more
Company replied
Theresa was very approachable, friendly, patient and able to answer my numerous questions. She was very knowledgeable and gave very useful tips. As a result of time spent with Theresa, I returned a fe... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 St Thomas Centre Cowick Street, EX4 1DG, Exeter, United Kingdom
- 01392 202066
4.9
Excellent
846 reviews
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Very helpful and knowledgeable staff
January 3, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for taking the time to leave your kind review!
Very helpful and informative nothing to…
Very helpful and informative nothing to much trouble.
January 3, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind comments, it was a pleasure to book your holiday :)- Theresa
Holly at Exeter Hays is the lady to go to ❤️
We hardly ever travel. We went to Greece back in 2019. Our first holiday abroad, sorted through Hays. We went into the Exeter branch today to sort another holiday abroad and Holly was brilliant. She explained everything and really made the experience relaxing for people with little to no knowledge. We’ve booked a week away in May now and Holly was superb. Thank you.
December 31, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you so much for your kind review. It was a pleasure to get this booked for you- Holly :)
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind comments, it was a pleasure to book your holiday :)-Theresa
laura at hays exeter
laura always makes it such a pleasant experience when we book our holiday ,she is always so warm friendly and it makes it a pleasure booking our holiday
November 17, 2025
Reply from Hays Travel - Exeter St Thomas
We appreciate your lovely feedback! It's wonderful to hear that you find booking your holidays with me such a warm and enjoyable experience, hope you and Sharon have a lovely Christmas, see you both soon. Laura
Excellent Help & Advice (As Always):
As always - excellent help and advice from Andrew and the staff at Hays Travel, Exeter St. Thomas. No need to go anywhere else for your travel needs.
November 25, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it is greatly appreciated :)
Kelly from Exeter helped and found the…
Kelly from Exeter helped and found the perfect solution to are holiday
December 10, 2025
Reply from Hays Travel - Exeter St Thomas
Thanks for taking the time to leave your kind review :) Kelly
Great Service
We saw the Jet 2 holiday advertised on the Hays Travel-Exeter St Thomas facebook page. Phoned the branch & we booked the holiday with no deposit & 20 monthley payments
All booked and confirmed by the very efficient Hailey. Great price & good service.
November 27, 2025
Reply from Hays Travel - Exeter St Thomas
Hi peter, it was my pleasure to get your holiday booked for you! Enjoy your free parking. : )
Very helpful and informative
Very helpful and informative. Nothing was too much trouble
November 18, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review, always happy to help, Kelly
Stress free
Stress free
Nothing was to much trouble
Very helpful with questions I asked
November 16, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind comment :)
The Assistant knew her subject
The Assistant knew her subject, the availability to meet our request and appeared competent
November 21, 2025
Reply from Hays Travel - Exeter St Thomas
Than you for the kind review! Holly :)
Excellent
Excellent, friendly and knowledgeable service. Given time to consider options and no pressure.
November 19, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :)- Kelly
Very helpful & friendly
Very helpful & friendly
On our last couple holidays booked xx
November 6, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review :) - Theresa
Laura sorted out our booking very…
Laura sorted out our booking very professionally and quickly which made it so pleasant to use Hays Exeter again. Laura was so cheerful and knowledgeable as usual. Many thanks.
November 17, 2025
Reply from Hays Travel - Exeter St Thomas
Thankyou for taking the time to leave me a lovely review, see you both again soon. Laura :)
They are very helpful and so patient
They are very helpful and so patient. We were horror struck when we realized we have to book in digitally !!!! They are going to help us 100 percent and guide us through. Nothing is a problem. Thank you Teresa and staff .
November 16, 2025
Reply from Hays Travel - Exeter St Thomas
Thankyou for taking the time to leave a lovely review, theresa :)
Our holiday bookings
Holly was lovely. Very professional and knowledgeable and made the booking of our holidays quick and efficient but took the time to check we understood and felt happy with everything.
Will definitely be looking there again.
November 16, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind words thanks holly
rep knew her stuff
November 5, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind words
Hollie was very helpful
November 14, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind words thanks holly
Great experience booking with Hays in…
Great experience booking with Hays in St Thomas, Exeter. Kelly explained everything in detail about the holiday I enquired about, and patiently went through all the details to book it. It was a great price too, I couldn’t believe what we have got for the price
November 14, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you Lee for your kind review, it was lovely to meet you and it was my pleasure to get your holiday booked, and at a fantastic price, Kelly
Confident all will be in place for my holiday…
Kes Made me feel confident that all of my holiday plans were what I required. As usual the service which I have always received at your St Thomas branch in Exeter was excellent a staff very helpful, and this the reason I will always continue to book my holidays with tour company, and I will always recommend them to others booking holidays
November 7, 2025
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, always a pleasure to book your holidays :)
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