Hays Travel - Exeter St Thomas Reviews 

846
TrustScore 5 out of 5

4.9

14 St Thomas Centre Cowick Street, EX4 1DG Exeter, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We really enjoy the personal service we experience,every time we book our holidays at the St Thomas branch. Laura and all her colleagues are very welcoming. We are always confident that they will ad... See more

Company replied

Rated 5 out of 5 stars

Our whole experience with Hays, Exeter, was fantastic. Esme was fantastic, and incredibly helpful throughout the whole process, and her colleague Teresa was amazing too. From service, to customer care... See more

Rated 5 out of 5 stars

I was made welcome and Georgia helped me to find the River Cruises I wanted to travel on. She also explained that she could arrange Hotel accommodation and a taxi service should I need assistance in r... See more

Company replied

Rated 5 out of 5 stars

Theresa was very approachable, friendly, patient and able to answer my numerous questions. She was very knowledgeable and gave very useful tips. As a result of time spent with Theresa, I returned a fe... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 14 St Thomas Centre Cowick Street, EX4 1DG, Exeter, United Kingdom

  • 01392 202066

4.9

Excellent

TrustScore 5 out of 5

846 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(846)

122,494 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easter vacation

I wanted a few days away in the sun and Laura found the perfect trip. She actually found two and we settled on Majorca for some Easter sun. An small hotel, a room each , a pool and not far from the port where we can sit and have a drink in the sun. Perfect

January 16, 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for taking the time to leave me a lovely review, it was my pleasure to help you book your holiday for some sun over Easter. Laura

Rated 5 out of 5 stars

Holly was extremely helpful and gave…

Holly was extremely helpful and gave good advice made everything simple and took any stress out of booking thanks very much

January 21, 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for your kind review! It was a pleasure to get this booked for you all!- Holly :)

Rated 5 out of 5 stars

Very helpful

Just like to say thank you to Theresa for booking my holiday to Tunisia. Theresa have a good knowledge of travel. Also she was very helpful once again thank you 👍

January 20, 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for your kind review! It was a pleasure to get this booked for you!- Theresa :)

Rated 5 out of 5 stars

Very good level of service

Very good level of service, very helpful without pressure. We have been using this Hays shop for 13 years and would not use any other Travel Agent.

January 14, 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for your kind review! It was a pleasure to get this booked for you- Theresa :)

Rated 5 out of 5 stars

Our first cruise

We found Hays Travel very helpful, very friendly and lovely to be welcomed into the office. The helpful advice, which we really needed was good and we will be using this travel agent again.

January 16, 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thankyou for leaving a lovely review, it was my pleasure to assist booking your cruise. Laura :)

Rated 5 out of 5 stars

A very friendly patient service .

A very friendly patient service .
We liked the way the rep listened to what we wanted and in the end found the holiday we were looking for.
We are now very much looking forward to our trip

January 18, 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thankyou for taking the time to leave a lovely review :)

Rated 5 out of 5 stars

My experience booking my flight to New Zealand in 2026.

As always Laura looked after me as she has done for a few years now. Laura is profressional, kind and very supportive, she makes you feel you are her most important customer.

January 15, 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for your lovely review, it was a pleasure to book your flights :)

Rated 5 out of 5 stars

Laura is a first class representative…

Laura is a first class representative for hayes travel her knowledge is exceptional.
Her approach to us as clients excellent
You never feel pressurised to purchase a holiday she goes that extra mile to make sure you are happy with purchase and after care is fantastic

January 13, 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for your kind review :)

Rated 5 out of 5 stars

We have been using Hays Travel in St…

We have been using Hays Travel in St Thomas, Exeter for a number of years and they have always been helpful, polite and patient. I would recommend them 100%.

January 8, 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for your lovely review, always happy to help :)

Rated 5 out of 5 stars

I knew what I wanted before I went in…

I knew what I wanted before I went in to Hays Travel Agents.But the support and help made it possible for me to find what I was looking for.
Everything was explained to me,and I was given advice that I hadn’t even thought about.
I haven’t done the trip yet,but I’m sure there won’t be any hidden surprises.

January 11, 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for your lovely comments, it was a pleasure to book your holiday :) - Theresa

Rated 5 out of 5 stars

Great experience, would recommend!

Great experience. Hayley was very patient and informative in helping us decide on a holiday. We have booked through the St Thomas branch before and they have always been great, whether that be in person, via email or the phone. Would recommend!

January 10, 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

We're happy to hear that you had a great experience! We appreciate your kind words regarding our team's patience and helpfulness. It's wonderful you recommend our services!

Rated 5 out of 5 stars

We always use Hayes Travel because we…

We always use Hayes Travel because we prefer to talk directly to a person, we get that extra service then.
The Staff are always great and seem to recognise you as you walk in, which is great. They are professional friendly and they always get you a good deal, and if they cant help you with the area your going someone in the shop can. We will always go to Hayes Travel.

January 9, 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for your kind review, it was a pleasure to book your holiday :) -Georgia

Rated 5 out of 5 stars

Your college was excellent with me and…

Your college was excellent with me and my husband as we hadnt been abroad for ages soon she was so helpful

January 4, 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for your kind review. It was a pleasure getting this booked for you- Laura :)

Rated 5 out of 5 stars

A quick efficient service.Friendly…

A quick efficient service.Friendly member of staff

January 10, 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for your kind review! It was a pleasure to get this booked for you- Holly :)

Rated 4 out of 5 stars

Initially I was very happy with the…

Initially I was very happy with the service and effort gone into finding exactly what I wanted. Following payment and completion of deal I was informed that baggage was not included in price. I had to return to Hays and make an extra payment. I was very unhappy with this and caused me a lot of anxiety as I was not sure whether I had purchased enough weight. Apologies were made for error. This did add stress to my experience

January 10, 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for leaving your review, we are glad we were able to resolve the issue and that you were very happy with our service.

Rated 5 out of 5 stars

5 stars! Very efficient

I recently saw a post on Facebook regarding a holiday and messaged Hays, they were super attentive and replied to all queries I had. The process from seeing the initial post to booking the holiday was really smooth and quick. I couldn’t recommend them enough

January 6, 2026
Hays Travel - Exeter St Thomas logo

Reply from Hays Travel - Exeter St Thomas

Thank you for your lovely review, it was pleasure booking your holiday :) - Esme

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look