We really enjoy the personal service we experience,every time we book our holidays at the St Thomas branch. Laura and all her colleagues are very welcoming. We are always confident that they will ad... See more
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Our whole experience with Hays, Exeter, was fantastic. Esme was fantastic, and incredibly helpful throughout the whole process, and her colleague Teresa was amazing too. From service, to customer care... See more
I was made welcome and Georgia helped me to find the River Cruises I wanted to travel on. She also explained that she could arrange Hotel accommodation and a taxi service should I need assistance in r... See more
Company replied
Theresa was very approachable, friendly, patient and able to answer my numerous questions. She was very knowledgeable and gave very useful tips. As a result of time spent with Theresa, I returned a fe... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 St Thomas Centre Cowick Street, EX4 1DG, Exeter, United Kingdom
- 01392 202066
4.9
Excellent
846 reviews
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Reply from Hays Travel - Exeter St Thomas
We appreciate you taking the time to share your thoughts, and we are so glad to hear that you found my service helpful and efficient, Laura :)
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review! It was a pleasure to get this booked for you- Kes :)
Holiday booked with Hayes Travel
We went to Hayes Travel Exeter to book a cruise Kelly looked after us found us the exact cruise we wanted and everything went as smooth as clockwork all the staff are very helpful and friendly would highly recommend
February 10, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review! It was a pleasure to get this booked for you- Kelly :)
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review. It was a pleasure to get this booked for you :)
Esme is the best
The store was busy which clearly shows how popular it is.
I was served by Esme - she was personable, kind, happy, knowledgable and a pleasure to spend half an hour with. I knew where I wanted to go which made my visit quicker than some who visit I imagine.
Esme knew a lot about the area I am holidaying, she organised my silver stay parking at Bristol airport, offered to organise my insurance but I already have that with my bank account. Esme handed me my paperwork and emailed everything to me aswell.
All in all I would definitely visit Hays again and would make a beeline for esme if she isn’t busy!
Thank you Hays and thank you Esme ⭐
February 8, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, was a pleasure booking your holiday. We look forward to hearing about your adventures. Kind Regards Hayley
Reply from Hays Travel - Exeter St Thomas
Hi Dean, Thank you for your kind review, it was lovely to chat with you and book your holiday.
Very helpful
Very helpful we didn't know where we wanted to go but good advice and knowledgeable.
February 8, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review Kind regards hayley
Helpful and knowledgeable staff
February 7, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review was a pleasure booking your cruise. Kind regards Hayley
I’m a bit disappointed really I used…
I’m a bit disappointed really I used gift vouchers that my dad gave me to pay for a bit of my holiday and after I had paid the balance I got a call asking for more money as they said they were out of date.
I saw no date on the cards
Very disappointed as my dad’s just died and it was one of the last gifts from him I’m thinking after you have paid your balance and left the shop you should not be asked for more money transaction was completed
February 6, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for leaving your review. Once gift cards have expired we cannot extend the date any further. We did try and contact head office to make an exception, but they are unable to do this. As discussed with you on the phone, we did discount your holiday by £65 to cover some of the cost- Holly
Very helpful and understanding stafg
February 4, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, ,it was a pleasure to book your holiday :) - Theresa
Holly the Hayes Agent was excellent
Holly the Hayes Agent was excellent. Very professional efficient and effective. Cleary experienced and an asset to the company
January 30, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for the kind review, it was a pleasure to get this booked for you- Holly :)
Excellent customer service Went above…
Excellent customer service Went above and beyond when our flight was cancelled to New York made all changes simple and less stressful for us
Couldn’t have asked for anything more
January 27, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review :) -Kelly
Always a pleasure.
January 27, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :)
Haley in Exeter cowick street is so…
Haley in Exeter cowick street is so helpful & polite made our experience so nice definitely will use them again.
February 1, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review :) -Hayley
Reply from Hays Travel - Exeter St Thomas
Thank you for your review :)
Great service from Laura from ST.Thomas…
Great service from Laura from ST.Thomas always comes up with best holidays been using her for years
January 31, 2026
Reply from Hays Travel - Exeter St Thomas
Thankyou for taking the time to leave me a lovely review, always my pleasure to help you with your holidays, see you soon. Laura :)
Kes our travel agent was very helpful…
Kes our travel agent was very helpful and patient and quickly ascertained what sort of holiday experience we were seeking.We are looking forward to our holiday in the sun
January 23, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your review, it was a pleasure to book your holiday :) - Kes
Staff very polite,helpful and more than…
Staff very polite,helpful and more than happy to answer our questions. Nothing was to much trouble.
January 19, 2026
Reply from Hays Travel - Exeter St Thomas
We appreciate your positive feedback! We are so happy to hear that our staff were helpful and happy to assist you with your questions :)
Hays Travel
We were looked after very well
We were looked after very well. It gave us confidence in booking with Hays. We were taken through each step and everything was explained.
January 26, 2026
Reply from Hays Travel - Exeter St Thomas
We appreciate you taking the time to leave us a review. We are so glad to hear that you were well looked after and that you have confidence in booking with us :)
Hays Travel
Very helpful and efficient service from…
Very helpful and efficient service from all staff in finding us the holiday we wanted.Every time we have booked with you has been good .
January 25, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :)- Theresa
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