We really enjoy the personal service we experience,every time we book our holidays at the St Thomas branch. Laura and all her colleagues are very welcoming. We are always confident that they will ad... See more
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Our whole experience with Hays, Exeter, was fantastic. Esme was fantastic, and incredibly helpful throughout the whole process, and her colleague Teresa was amazing too. From service, to customer care... See more
I was made welcome and Georgia helped me to find the River Cruises I wanted to travel on. She also explained that she could arrange Hotel accommodation and a taxi service should I need assistance in r... See more
Company replied
Theresa was very approachable, friendly, patient and able to answer my numerous questions. She was very knowledgeable and gave very useful tips. As a result of time spent with Theresa, I returned a fe... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 St Thomas Centre Cowick Street, EX4 1DG, Exeter, United Kingdom
- 01392 202066
4.9
Excellent
845 reviews
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Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review kind regards Team Exeter
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :) -Kelly
Georgia was very helpful
Georgia was very helpful, speedy to respond and friendly. I'd give her a 6 if I could!
March 6, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you so much for your Kind Comment Rachel, it was pleasure to book your holiday for you!
Georgia
Very pleasant operative
Very pleasant operative, Rachel.Couldnt be more helpful and efficient.
March 5, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, was a pleasure organizing your holiday.
Always great service from Hayes
Always great service from Hayes. Staff are great and it’s a company you can trust.
March 3, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review! Kes
Thank you for quick smooth arranging…
Thank you for quick smooth arranging holidays which I’ve just booked two with you through Georgina. Very pleased with the way went so smoothly.
and nothing too much trouble .
February 20, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review, it was a pleasure to book your holiday :) -Georgina
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review, it is most appreciated :) -Hays Travel Exeter
Fantastic Service
I had found a holiday online, but always prefer to book with Hays. I emailed the branch with the holiday I wanted and everything was booked without me having to travel to the branch.
Laura gave us a great price and fantastic service.
Thank you
February 24, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure booking your holiday :) - Laura
Greeted by a friendly face
Greeted by a friendly face.
Very knowledgeable & well I formed on the areas I was interested in & found, hopefully, the perfect holiday.
February 26, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :) - Theresa
The office was busy when we arrived and…
The office was busy when we arrived and all agents were occupied. We had to wait 30 minutes before an agent became free. We booked two holidays one with Esme and one with Theresa. Both agents could not have been more helpful. Both agents apologized for the delay in being seen
February 26, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review on Theresa & Esme and thank you for kindly waiting. We hope you have a lovely holiday :)
Hard decisions made for 2027
Thank you Laura in the St Thomas branch in Exeter for being very patient with our decision making and booking when we had made up our minds. Very helpful, friendly and professional.
February 21, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review, it is most appreciated :) - Laura
Helpful and Friendly Staff…
All the staff ane very friendly and knowledgable. They made mee feel welcomed and a valued repeat customer
February 22, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review, it is always a pleasure to book your holidays :) -Hays Travel Exeter
Excellent customer service
Excellent customer service. Very professional and most helpful in finding our holiday arrangements and extras such as hotel and car parking requirements.
February 18, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holidays :) - Theresa
the patience of the saleswoman
February 14, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review :) - Laura
We have always used Hays travel for one…
We have always used Hays travel for one special reason. Trust.! To give an example I ordered Czech currency from Andy in the currency exchange. Later Andy noticedI was flying into Poland and rang me to make sure I had the correct currency.
Also Holly in the shop has been very helpful in arranging my trip. Excellent staff.
February 18, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review :)
First time I’ve booked this way
First time I’ve booked this way. Super quick responses and really quick and easy to book my holiday.
February 17, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for taking the time to leave your kind review!
Hayley the lady who helped us was very…
Hayley the lady who helped us was very friendly and she took her time when we had queries to answer the questions and put our mind at ease, also giving us options and comparisons
February 15, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review, it is most appreciated :) - Hayley
We had many questions to ask before…
We had many questions to ask before finalising the holiday which were answered in a timely manner which helped immensely to make our decision easier.
February 13, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind comments, it was a pleasure to book your holiday :)
Excellent prompt customer service with…
Excellent prompt customer service with personable and clear instruction.
February 13, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review :) -Laura
Excellent service
Excellent service which was above and beyond expectations. Charming young lady who was able to sort out exactly what we needed.
February 4, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :) - Hayley
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