We really enjoy the personal service we experience,every time we book our holidays at the St Thomas branch. Laura and all her colleagues are very welcoming. We are always confident that they will ad... See more
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Our whole experience with Hays, Exeter, was fantastic. Esme was fantastic, and incredibly helpful throughout the whole process, and her colleague Teresa was amazing too. From service, to customer care... See more
I was made welcome and Georgia helped me to find the River Cruises I wanted to travel on. She also explained that she could arrange Hotel accommodation and a taxi service should I need assistance in r... See more
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Theresa was very approachable, friendly, patient and able to answer my numerous questions. She was very knowledgeable and gave very useful tips. As a result of time spent with Theresa, I returned a fe... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 St Thomas Centre Cowick Street, EX4 1DG, Exeter, United Kingdom
- 01392 202066
4.9
Excellent
845 reviews
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The staff in Exeter were very good in…
The staff in Exeter were very good in finding what we wanted within our holiday. And to get to the price we were happy with. Setting up the app on the phone and putting g the holiday on to the app for us to get all the info needed.
April 19, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review, your comments are greatly appreciated :)
New experience
We usually look our holiday on line but we're persuaded to us Hays. They arrange everything! Very helpful and we are looking forward to our holiday in a few weeks.
April 21, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review and booking your holiday with Hays Travel. Wishing you both a wonderful holiday :)- Theresa
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :)- Esme
Hays are excellent
We have used Hays Travel for many years, and the service has been, and is, excellent. We are always made to feel welcome by staff and, with all their personal service and professionalism, why we would go anywhere else. Thank you Hays Travel and to Esme!
April 17, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you so much for your kind review. :) I look forward to booking your next adventure! - Esme
Super helpful Haley
Haley in the exeter office was amazing!!! She was so so helpful and helped us find the perfect holiday for us and our family. Thankyou so much Haley we will be back soon to book Canada 🥰x
April 18, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it is greatly appreciated. Look forward to seeing you again soon for your Canada trip :) -Hayley
Theresa the young lady was very…
Theresa the young lady was very helpfull as always takes time to explain all details have booked 3 holidays with her and each time the same time is taken and we never felt rushed
April 18, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, always a pleasure booking your holidays:)-Theresa
We were served by by Kelly who was really…
We were served by Kelly who was really really helpful in finding us what we wanted.
April 17, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind comments, it is greatly appreciated :)- Kelly
Friendly helpful sales guy I went in…
Friendly helpful sales guy I went in with an online quote and the guy managed to secure the exact holiday for a couple of hundred pounds less
April 16, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review :) - Kes
Laura had been amazing … I’ve recently…
Laura had been amazing … I’ve recently lost my husband and we booked through Laura numerous times before.
It was extremely difficult for me to book this latest holiday without him but she was simply amazing and understanding x
April 14, 2026
Reply from Hays Travel - Exeter St Thomas
Lovely to see you again Heidi, so glad I could help find you the perfect holiday and as stress free as possible -Laura:)
I spoke to Kes
I spoke to Kes, a young man in the St Thomas branch, who was so kind, helpful, knowledgeable and professional. I only wanted a one day return flight, but Kes was aware of my anxiety, as an elderly person, of booking this, printing documents etc, and I really appreciated his calm, interpersonal skills which helped me resolve the journey.
April 14, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, so glad I could help arrange your flights for you- Kes
Laura was very patient and very helpful…
Laura was very patient and very helpful went though trip advisor comments to help us and knew if a lot of places when we asked about the beaches, found us the perfect holiday for us. Thank you Laura xx
April 13, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review :) - Laura
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review Sharon, it was my pleasure to help you all find your holiday & i look forward to hearing all about it! Georgia:)
Excellent service from Teresa
April 2, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review :) Theresa
Really looking forward to our holiday…
Really looking forward to our holiday in September and Hays Travel did a great job putting together a new itinerary for us when their original one proved to be too expensive for us.
March 29, 2026
Reply from Hays Travel - Exeter St Thomas
Hi Jenny, thankyou for leaving me a lovely review, i am glad we managed to get you the perfect itinerary at the price you wanted after some adjustments. Laura :)
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review Mary, it was a pleasure to help you both with your Holiday :) Georgia
Care and Friendly
Care in make sure we had exactly what we required.
Friendly and informative.
March 26, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :)- Kes
Always aim to please
I have booked numerous holidays with Hays St Thomas, the staff are always welcoming and friendly.
On this occasion I popped in to collect my tickets for an upcoming cruise, and mentioned that I was thinking of a trip later in the year to Prague.
Esme asked if I would like her to research it for me, by the end of the day she had emailed me a number of quotes, I am pleased to say that I immediately booked one of them.
I look forward to booking another adventure with them in the not too distant future.
March 29, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review Donald, I look forward to booking your next adventure:)
Esme was fabulous
Esme was fabulous
She listened to what we required, her emails were swift and clear and when I spoke to her she was great- really polite and organised
She’s a credit to Hays Travel
March 3, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind words.
We booked our holiday with Georgia
We booked our holiday with Georgia, she was fantastic so helpful and friendly. She gave us complete confidence in booking our holiday with Hays.
March 25, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind Review! It was a pleasure to help you find your holiday:) Looking forward to hearing all about it.
Very helpful staff with sound advice.
February 26, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review:)- Laura
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