We really enjoy the personal service we experience,every time we book our holidays at the St Thomas branch. Laura and all her colleagues are very welcoming. We are always confident that they will ad... See more
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Our whole experience with Hays, Exeter, was fantastic. Esme was fantastic, and incredibly helpful throughout the whole process, and her colleague Teresa was amazing too. From service, to customer care... See more
I was made welcome and Georgia helped me to find the River Cruises I wanted to travel on. She also explained that she could arrange Hotel accommodation and a taxi service should I need assistance in r... See more
Company replied
Theresa was very approachable, friendly, patient and able to answer my numerous questions. She was very knowledgeable and gave very useful tips. As a result of time spent with Theresa, I returned a fe... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 St Thomas Centre Cowick Street, EX4 1DG, Exeter, United Kingdom
- 01392 202066
4.9
Excellent
845 reviews
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Georgia took great pains to find me…
Georgia took great pains to find me the hotel and jet2 flight I wanted. She's followed up with answers to my questions . She gave me excellent service.
May 30, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you so much for your lovely comment Patricia, cant wait to hear all about your holiday to Malta! :)
Very friendly staff and very helpful…
Very friendly staff and very helpful with information regarding the holiday
May 22, 2026
Reply from Hays Travel - Exeter St Thomas
Thankyou for your kind review! :) - HAYLEY
We received the normal good service…
We received the normal good service that we have come to expect from hays travel staff.
June 4, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for taking the time to write such a lovely review:)- Hays Travel Exeter St Thomas
We were indecisive but Hays came up…
We were indecisive but Hays came up with lots of ideas and we booked there and then
May 31, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely comment, so glad we could find a great option for you! - Hayley
From the moment l went into your St
From the moment l went into your St. Thomas Exeter branch l was looked after by Hayley.
Icsaw an advertisement kn the window and thought that it was a good deal but just an idea to discuss with my wife later.
The next day we went to book it with Hayley and my thought that it might not be suitable for myself so Hayley got to work finding the hotel we did book with her.
At every step of the way Hayley listened to us, totally professional yet friendly as well as covering every step of the way along with discussing everything to make a great holiday.
Certainly no hesitation in visiting Hayley again for a holiday. Great member of staff.
May 17, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :) -Hayley
Super helpful Exeter Cowick Street store
Super helpful Exeter store
Always approachable
Friendly staff
May 30, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review Claire, I look forward to booking your next adventure. Esme:)
I am always happy with the service at…
I am always happy with the service at hays Travel down in St Thomas Exeter
They are so welcoming and they are so helpful
I will always go hays for my holidays
May 30, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind comment Loretta! :) - Georgia
staff are always very helpful
staff are always very helpful, so we always book through Hays
May 29, 2026
Reply from Hays Travel - Exeter St Thomas
Thankyou for taking the time to leave me a lovely review. It was my pleasure to help you book your holiday. Laura :)
Professional and the lady found cheap…
Professional and the lady found cheap returns Heathrow to seattle quickly and cheap car parking and hotel Heathrow before flying next morning.
May 17, 2026
Reply from Hays Travel - Exeter St Thomas
Toby,
We are so glad we could assist you with your travel plans, finding great options for your trip! Thank you for your kind feedback.
Kind Regards
Hays Travel Exeter
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review David! I look forward to booking your next adventure:)
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review :) -Hayley
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was pleasure to book your holiday :)- Georgia
Staff very polite and friendly.
May 16, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your review :)-Laura
Reply from Hays Travel - Exeter St Thomas
Thank you for your review
Kes in St Thomas branch was very…
Kes in St Thomas branch was very professional and helpful and answered all our questions. Looking forward to our holiday in Mexico. Good luck to Kes with his travelling adventures. Always book with Hays, never any problems.
May 9, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you so much and thank you for your leaving your kind review, it was a pleasure to meet you both! Have an amazing time away! Kes :)
Jessica made it easy for my wife and…
Jessica made it easy for my wife and I,listened to what we were asking for and we got the holiday we wanted .Very good and professional service top class.
May 5, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :) - Theresa
Reply from Hays Travel - Exeter St Thomas
Thank you for your review :)
Very helpful member of staff
Very helpful member of staff, Kelly, who found us the best prices for our holiday
May 6, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :) - Kelly
Kelly was brilliant I knew what I…
Kelly was brilliant I knew what I wanted and she got the best price for our holiday in vegas very friendly and efficient
April 30, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your lovely review! It was my pleasure and lovely to chat with you whilst you were in store :)
We have been to Hayes travel before and…
We have been to Hayes travel before and had good service last time. We saw Laura who I believe saw us the last time. We were seen straight away . Laura was very helpful and helped us narrow our search as we weren't sure where we wanted to go .we were able to decide on the day and book our lovely holiday to Turkey.
April 26, 2026
Reply from Hays Travel - Exeter St Thomas
Thank you for your kind review, it was a pleasure to book your holiday :) -Laura
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