Chloe was a very knowledgeable and welcoming agent. I said to her what I wanted and we had it on the table within minutes . The hotel I wanted the upgrades to the seating and room upgrades. Passpor... See more
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Chloe was incredibly helpful! She searched through endless possibilities and was incredibly patient when adding an extra person. She explained things clearly, while being friendly! I cannot recommend... See more
Company replied
Booked a couple of holiday with Hays and they have been so helpful, if I had and questions or queries they would soon get the answer for me. They filled all the information out for the holidays and p... See more
Company replied
Natasha at Fakenham Hays was brilliant. I knew where I wanted to go and when, but I am a solo traveller and at 76 I preferred to be in a group. I also wanted to go to Herculaneum which isn't usually... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Millers Walk, NR21 9AP, Fakenham, United Kingdom
- 01328 856677
4.9
Excellent
399 reviews
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Reply from Hays Travel - Fakenham
Thank you for your review, this will be passed back to Evie :)
Excellent service 👍
Chloe was a very knowledgeable and welcoming agent. I said to her what I wanted and we had it on the table within minutes .
The hotel I wanted the upgrades to the seating and room upgrades.
Passport scanned and just waiting for the call to get the boarding ticket etc.
I think this will now be my 1 stop travel agents as they did the holiday cheaper than the airline
June 30, 2026
Reply from Hays Travel - Fakenham
Barry Flinders,
Thank you so much for your kind review! We are delighted to hear that you had such a positive experience and that we could find you the perfect holiday so quickly. We look forward to assisting you with your future travel plans.
Chloe :)
BRILLIANT SERVICE
We are extremely pleased with the service we receive from Hays in particular from Laura who has booked many holidays for us - she is professional, knowledgeable, and very efficient in ensuring every detail is covered - thank you so much Laura
June 27, 2026
Unprompted review
Reply from Hays Travel - Fakenham
Ray Taylor,
Thank you for your wonderful feedback. We are so pleased to hear that our team provided such excellent service and ensured every detail was covered for your many holidays. We appreciate you sharing your positive experience.
Kind Regards
Laura :)
A very helpful and knowledgeable team…
A very helpful and knowledgeable team that deserves 5 stars
June 19, 2026
Reply from Hays Travel - Fakenham
Thank you Victoria for the 5 star review! It is very much appreciated. I'm glad you found your experence informative and helpful.
Many thanks, Evie.
Personal and supportive service
Personal and supportive service. We felt well informed, excited for our holiday
June 25, 2026
Reply from Hays Travel - Fakenham
Thank you so much for your lovely feedback. It was an absolute pleasure helping you plan your holiday, and I'm so pleased to hear that you felt well informed and excited throughout the process. That's exactly the experience I always hope to provide. I really appreciate you taking the time to leave such kind words. I hope you have the most amazing holiday, and I look forward to helping you with your next trip!
Best wishes,
Laura
Booked a couple of holiday with Hays…
Booked a couple of holiday with Hays and they have been so helpful, if I had and questions or queries they would soon get the answer for me. They filled all the information out for the holidays and printed off everything we needed.
Keep up the good work and thank you for all your help.
June 22, 2025
Reply from Hays Travel - Fakenham
Ian,
Thank you for your kind feedback, it always a pleasure to speak to you and help you with your holiday plans.
Best wishes,
Willow
Very thorough, efficient and not pushy
We went into the travel agents unsure what we wanted. The young lady Evie was very helpful, very thorough and we came out with a holiday for May 2027 at a price we were happy with.
June 11, 2026
Reply from Hays Travel - Fakenham
Susan,
Thank you so much for your lovely review. We really appreciate your trust and look forward to welcoming you again soon.
Best wishes, Evie.
Chloe was prepared for our meeting
Chloe was prepared for our meeting, knowledgable and effective in explaining the options.
June 12, 2026
Reply from Hays Travel - Fakenham
Chris Wells,
We are so pleased our team was prepared and effective. Thank you for your kind words!
Kind Regards
Hays Travel
Chloe has always been great
Chloe has always been great and so helpfull and also very patient with us
June 11, 2026
Reply from Hays Travel - Fakenham
Jean Rocco,
We are so pleased our team was helpful and patient. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - Fakenham
Anglian Customer,
We appreciate your kind words. Thank you for sharing your positive experience with us.
Kind Regards
Hays Travel
Helpful and thorough staff
Chloe went above and beyond to find us the holiday we were looking for . She was thorough , helpful and so happy and smiling all the time we were in the Fakenham branch of Hays .
May 31, 2026
Reply from Hays Travel - Fakenham
Sue,
We are so pleased to hear about your wonderful experience. Thank you for sharing your kind words about Chloe our Manager :)
Kind Regards
Hays Travel
Evie
Evie , whom I spoke to , listened ro what I wanted, was sympathetic to the problem I was having booking Ryan Air and the sorted out exactly what I had said that Iwanted. She took her time and clearly explained everything
May 24, 2026
Reply from Hays Travel - Fakenham
Dear David,
Thank you for your very kind review - I will be sure to pass along this lovely feedback to Evie when she is back in the branch.
Best wishes,
Willow.
Reply from Hays Travel - Fakenham
Dear Richard,
Thank you for your kind review, it was lovely to see you and Janet again for your next holiday
Best wishes,
Willow
Evie was great very informative and…
Evie was great very informative and hence we booked and paid on our visit
Thankyou
May 23, 2026
Reply from Hays Travel - Fakenham
Good Afternoon Paul,
Thank you so much for your lovely review. We’re delighted to hear you found your visit informative and that you felt confident enough to book and pay on the day. We really appreciate your trust and look forward to welcoming you again soon.
Best wishes, Evie.
Chloe who was the assistant who I delt…
Chloe who was the assistant who I delt with,and she was very helpful and thorough.she went through everything thoroughly and explained everything in a way that I understood
May 21, 2026
Reply from Hays Travel - Fakenham
Dear Glen,
Thank you for your kind review, we appreciate the lovely feedback and will pass this along when Chloe is back in the office.
Best wishes,
Willow
I had to choose and book multiple…
I had to choose and book multiple flights, this was made so easy and informative. Nothing was too much trouble and I was informed about all aspects of the flights and details of the booking, nothing was missed out.
May 21, 2026
Reply from Hays Travel - Fakenham
Dear customer,
Thank you so much for your lovely review. We're delighted to hear that booking your flights felt easy and well‑supported. Our team takes pride in making sure every detail is covered, so it’s great to know you felt fully informed throughout the process. We really appreciate you choosing us and hope to help you again soon.
Best wishes, Evie.
Booking made easy
Chloe in Fakenham made the booking of our holiday stress free, she was very helpful and efficient.
May 5, 2026
Reply from Hays Travel - Fakenham
Customer,
We appreciate you taking the time to leave us such a nice review! We're so happy that booking your holiday was stress-free, helpful, and efficient.
Kind Regards
Hays Travel Fakenham
Incredible service!
Chloe was incredibly helpful! She searched through endless possibilities and was incredibly patient when adding an extra person. She explained things clearly, while being friendly! I cannot recommend Hays Travel in Fakenham enough! From the other interaction I know the other employees are just as friendly and helpful! Massive thank you again Chloe!
May 5, 2026
Reply from Hays Travel - Fakenham
Gemma, David, Zak,
Thank you for your lovely feedback 😊
We’re really glad Chloe could help and make things a bit easier while sorting everything out. We’ll be sure to pass your kind words on to her.
We appreciate you taking the time to share this and hope we can help again in the future. ✈️
Attentive staff who tried to make the…
Attentive staff who tried to make the booking experience a good one.
April 29, 2026
Reply from Hays Travel - Fakenham
Good Afternoon Lucy,
Thank you for taking the time to write this lovely review! It is much appreciated. It was lovely meeting you and I'm glad we were able to get this amazing holiday all booked for you!
Willow & Evie
Excellent service was able to speak to…
Excellent service was able to speak to a consultant and book my holiday without any fuss. Very helpful and friendly
April 14, 2026
Reply from Hays Travel - Fakenham
Susan Garside,
We appreciate your fantastic review! We're so glad that you found our service excellent and your holiday booking experience helpful and friendly.
Chloe :)
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