We were REALLY impressed with Evie, who was extremely helpful and thorough when booking our trip to Cyprus. She listened carefully to all our needs and requests and went out of her way to make everyth... See more
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See what reviewers are saying
Great Travel Agents. Chloe was really kind and helpful as she was when I previously booked a holiday with her. She found me different choices based on my requirements. She gave me tips for when I trav... See more
Company replied
Chloe the manager of Fakenham Hays , Is truly a pleasure to visit , she works incredibly hard, and with so much passion, she will find you your perfect holiday , she is happy to sit going through va... See more
Company replied
Chloe was amazing, she listened to what we wanted and looked til she found us our perfect holiday. She gave us helpful advice on where to go to b3st suit all of our needs. She arranged our assisted t... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Millers Walk, NR21 9AP, Fakenham, United Kingdom
- 01328 856677
4.9
Excellent
413 reviews
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This company invites their customers to review, whether positive or negative
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River cruisr
Very helpful and informative it was a pleasure to deal with Haynes and hopefully will again.
October 7, 2025
Reply from Hays Travel - Fakenham
Hey Lyn,
Thank you so much for your lovely review! I adore river cruising and I'm always happy to help if you need me before travel.
Best Wishes
Tasha
Excellent service as always
Tash went through our requirements thoroughly and provided exactly what we wanted also offering appropriate extras we may not have considered. We would not hesitate to recommend Hays to others
October 11, 2025
Reply from Hays Travel - Fakenham
Dear Mr Barns,
Thank you so much for your 5* review, please pop in anytime if you need support before travel and I look forward to seeing you at check in time!
Best Wishes
Tasha
Knowledgeable and patient staff
Knowledgeable and patient staff. Listening and answering our questions. No pressure selling.
October 7, 2025
Reply from Hays Travel - Fakenham
Dear Dawn,
Thank you for your 5* review and your kind words. It was lovely to get your special cruise booked.
Best wishes,
Willow
Natasha nade it easy to sort out our…
Natasha nade it easy to sort out our requirements for our holiday .polite and
Very knowledgeable about our needs.
October 5, 2025
Reply from Hays Travel - Fakenham
Dear Susan,
Thank you so much for your booking! I'm so glad we were able to find a new destination that met what you were looking from from your holiday. See you soon!
Best Wishes
Tasha :)
Reply from Hays Travel - Fakenham
Dear Tracy,
Thank you very much for your kind review. I'm glad we got your fantastic holiday all booked for you.
Best wishes,
Willow
Reply from Hays Travel - Fakenham
Thank you for your review, I will pass this onto Natasha when she is back in the office :)
From telephone call in Morning to…
From telephone call in Morning to booking in the afternoon in shop, very helpful service
September 28, 2025
Reply from Hays Travel - Fakenham
Thank you for your lovely review, it was a pleasure helping you book a lovely cruise holiday. :)
Chloe was a great help!
Chloe was knowledgeable and super helpful with assisting us to choose a short break destination in Europe!
September 23, 2025
Reply from Hays Travel - Fakenham
Thank you for your lovely review, it was my pleasure helping you plan your last minute city break :) Have an amazing time away :) Chloe
Exceptional service
Willow was the lady that sorted out my cruise, although I initially had a problem of booking the wrong cruise she went above and beyond to get me the right destination and a cruise that suited me better, she sorted it all out for me , her help was mostly appreciated
September 5, 2025
Reply from Hays Travel - Fakenham
Dear Jacqueline,
Thank you for your very kind 5 star review. It was an absolute pleasure booking your holiday even with the change of cruise line and itinerary the next day! It is important that we got the holiday 100% right for you so I'm glad you let us know that you'd changed your mind.
Best wishes,
Willow
Visited Fakenham branch to book today
Visited Fakenham branch to book today. Willow was very pleasant and professional. Answered all questions I had and explained everything very well.
September 15, 2025
Unprompted review
Reply from Hays Travel - Fakenham
Dear Emma,
Thank you for your 5 star review, it was a pleasure to get your holiday booked today.
Best wishes,
Willow
Nothing was too much trouble and…
Nothing was too much trouble and booking our tickets proved painless.
September 12, 2025
Reply from Hays Travel - Fakenham
Dear Gail,
Thank you very much for your 5* review, I'm glad we got your flights all booked for you ready for Christmas!
Best Wishes,
Willow
Reply from Hays Travel - Fakenham
Dear Christine,
Thank you so much for your 5* review, I am so happy you were able to book your cruise!
See you again soon and reach out if you need us!
Best Wishes
Tasha
Reply from Hays Travel - Fakenham
Dear Colin,
Thank you so much for your review, it was lovely to help you with your trip to see family.
We look forward to seeing you again soon.
Best Wishes
Tasha
Very helpful from the start
Very helpful from the start, giving advice but not pushy with the sales pitch
September 10, 2025
Reply from Hays Travel - Fakenham
Dear Robert,
Thank you so much for your lovely review, we like our customers to feel like they have time to decide whilst providing the best advise for your holiday. See you again soon.
Best Wishes
Tasha
The staff were friendly and extremely…
The staff were friendly and extremely helpful and found us the perfect holiday. Would definitely recommend friends and family to use them.
September 9, 2025
Reply from Hays Travel - Fakenham
Thank you for your lovely review, we will pass this on to Willow. If you need anything please let us know in the office :)
V helpful agent
September 5, 2025
Reply from Hays Travel - Fakenham
Thank you so much !
We are always happy to help and please reach out if you need us.
Best Wishes
Tasha
The process of arranging the travel…
The process of arranging the travel insurance was splendid, particularly the medical aspects. Willow was very helpful and professional through the process.
Many thanks
Rob Lodge
September 2, 2025
Reply from Hays Travel - Fakenham
Dear Rob,
Thank you very much for your kind review and I hope you have a lovely time on your holiday.
Best Wishes,
Willow
Chloe made our booking experience so positive
Chloe the Manager was extremly efficient, as well as knowledgable and helpful, she explained everything in depth throughout our conversation, and then recheck all details before proceeding to book , would highly recommend chloe to others, and will definitely be using
Hays and especially chloe's services again to book our next holiday.
Great travel agent
September 2, 2025
Reply from Hays Travel - Fakenham
Dear Jo,
Thank you so much for your 5* review, we look forward to supporting you before travel and wish you the best holiday.
Best Wishes
Tasha
Reply from Hays Travel - Fakenham
Hi Alan,
Thank you for your very kind review - it was very important to me that we got this right for you and your partner. I hope you both have a lovely time exploring Oslo!
Best Wishes,
Willow
Fakenham Branch
The staff at the Fakenham Branch are always very professional, welcoming & friendly.
August 26, 2025
Reply from Hays Travel - Fakenham
Dear Denis,
Thank you so much for booking your tour with us, we loved helping you find something different to cruising and look forward to helping you with your other plans for 2026!.
Best Wishes
Tasha
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