Great service from everyone at hays travel, book with them for every holiday and never had an issue, will contact your hotel directly for you so no need to worry about unexpected issues when you arriv... See more
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I contacted for help booking a girls trip with specific requirements. Natalie (Forestside store) was extremely helpful. Gave lots of options that suited and some variations. Natalie made the process s... See more
Company replied
The Hays rep,Eoin,listened to my enquiry and made the booking at the hotel and dates I required.He did so in a very professional manner.I didn't have the Jet 2 discount voucher with me and he provide... See more
Company replied
Excellent customer service from Natalie at Forestside Office. Took slot of time with us and listened to our needs. Was so helpful with information and recommendations. We had visited out agent... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 31 Forestside Shopping Centre, BT8 6FX, Forestside, United Kingdom
- 02892290228
4.9
Excellent
751 reviews
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Rebecca was extremely helpful
Rebecca was extremely helpful, pleasant & patient & also very professional & knowledgeable. This is the first time I have used Hays Travel & I would definitely go back.
August 7, 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Very helpful staff
July 31, 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Reply from Hays Travel - Forestside
Thank you for this lovely review :)
Lauren was efficient
Lauren was efficient, friendly and professional. Excellent service.
August 1, 2025
Reply from Hays Travel - Forestside
Thank you for this lovely review :) Regards,
Lauren
Hays Forestside Belfast
Jake spent well over an hour trying to find a location suitable for my kids (12 & 14) and me, keeping within budget and all at rather short notice. He succeeded against the backdrop of holidays selling out rapidly, even whilst we were viewing them.
July 30, 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Jenna was lovely to deal with
July 24, 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Helpful booking
The girl listened to what we wanted. She was very understanding as to what help was needed for my husband at the airport/boarding the plane and even got us the seats we were hoping for! We have been using Hays Travel for a long time now and have always been treated with courtesy
July 24, 2025
Reply from Hays Travel - Forestside
Thank you for your kind feedback :)
Straight forward booking process
Straight forward booking process It helped that I knew what I wanted. The holiday was booked in a matter of minutes. Great service from Catherine in Forestside office who took care of me well.
July 23, 2025
Reply from Hays Travel - Forestside
Thank you for this lovely review :)
Great service and options from Hays at Forestside
Great service and attention from Rebecca. She tried lots of options for us to get the most suitable
July 22, 2025
Reply from Hays Travel - Forestside
Thank you for this lovely review :)
Lovely friendly staff
Lovely friendly staff. Answered all questions we had. Explained everything extremely well. Very helpful .Will definitely use this place again 😊
July 22, 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
A really professional service
A really professional, knowledgeable and pleasant agent helped me book exactly the right holiday. I was extremely impressed with the customer service I received.
July 22, 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
As always Cathy was very helpful and…
As always Cathy was very helpful and knowledgeable. Talked us through our options and then made the booking easy
July 19, 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Holiday plans
Professional, helpful staff.
Listening to exactly what I wanted and found my ideal holiday for myself and my daughter.
Accommodation, flights and transfers sorted.
July 17, 2025
Reply from Hays Travel - Forestside
Thank you for your kind feedback :)
Natalie was very helpful
July 15, 2025
Reply from Hays Travel - Forestside
Thank you for taking the time to leave this review :)
The staff were fantastic.
July 8, 2025
Reply from Hays Travel - Forestside
Thank you for your kind feedback :)
Rebecca answered phone quickly and was…
Rebecca answered phone quickly and was very friendly and informative
Able to answer all questions and booked my holiday for me promptly
July 12, 2025
Reply from Hays Travel - Forestside
Thank you for taking the time to leave this lovely review :)
Excellent customer service
I dealt with Rebecca she was great very informative and pleasure to speak to and my booking went very smoothly
July 12, 2025
Reply from Hays Travel - Forestside
Thank you for taking the time to leave this lovely review :)
Hful staff remembered me from last…
Helpful staff remembered me from last holiday booking good information quick and easy booking of next holiday insurance explained pleasant friendly staff highly recommended
July 8, 2025
Reply from Hays Travel - Forestside
Thank you for this lovely feedback :)
The girls are just so helpful..they…
The girls are just so helpful..they can't do enough for us.
July 6, 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
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