Excellent customer service from Natalie at Forestside Office. Took slot of time with us and listened to our needs. Was so helpful with information and recommendations. We had visited out agent... See more
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The staff at Hays Travel Forest side are all lovely. We booked this holiday with Rebecca who was as always very helpful. I prefer to book with Hays Travel as I take our passports and they do the check... See more
Company replied
Staff are great. Rebecca in particular was fantastic at sorting out a couple of issues and getting me set up for my next trip. Let’s hope the holiday is as good as the branch at Forestside.
Company replied
We went in with one idea in our heads and ended up with somewhere completely different but can’t wait to go now. The girl was lovely and fast considering we had 2 kids under 5 with us who were not pat... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 31 Forestside Shopping Centre, BT8 6FX, Forestside, United Kingdom
- 02892290228
4.9
Excellent
699 reviews
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Great service once again from staff at Foresrside
The staff at Hays Travel Forest side are all lovely. We booked this holiday with Rebecca who was as always very helpful. I prefer to book with Hays Travel as I take our passports and they do the check in and print our boarding passes. As an older couple we prefer to have our paper boarding passes rather than using technology to have them on our phone.
May 17, 2026
Reply from Hays Travel - Forestside
We are so pleased to hear you had such a positive experience with Rebecca. We're glad we could assist with your travel needs, making your holiday preparations stress-free. Thank you for your lovely feedback.
Team Forestside
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Excellent customer service from Natalie…
Excellent customer service from Natalie at Forestside Office. Took slot of time with us and listened to our needs.
Was so helpful with information and recommendations.
We had visited out agent who simply gave us a few printouts but did t have time to talk.
Natalie really too her time and went through a few options. We were glad to book our holiday with Hays.
May 5, 2026
Reply from Hays Travel - Forestside
We're happy to hear that you received excellent customer service and that Natalie took the time to listen to your needs. We appreciate you booking your holiday with us and value your feedback!
Kind Regards
Forestside
Staff are great
Staff are great. Rebecca in particular was fantastic at sorting out a couple of issues and getting me set up for my next trip. Let’s hope the holiday is as good as the branch at Forestside.
May 8, 2026
Reply from Hays Travel - Forestside
We're happy to hear that our staff were so helpful in resolving your issues and planning your next trip. We appreciate your kind words and hope you enjoy your holiday!
Team Forestside
Natalie the manager always goes above…
Natalie the manager always goes above and beyond when booking my holidays. Cant be helpful enough. Il be back for sure.
May 7, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Jake was very helpful and got me and my…
Jake was very helpful and got me and my sorted with my first ever holiday
May 5, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Holiday experience
Hays travel was very helpful and informative at getting a good holiday for our special anniversary , we have used them in the past and would do so again
May 1, 2026
Reply from Hays Travel - Forestside
We appreciate you sharing your experience. We are happy to hear that we could assist you in planning a good holiday for your special anniversary. We look forward to helping you again.
Rebecca Cullen always has customer care…
Rebecca Cullen always has customer care paramount and is extremely good at her job!
May 3, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Perfect service
Very happy with the service provided by hays.
Price was very close to best online provider with more add ons
Aleisha as always provided a precise, informative no pressure delivery
Very very happy :)
April 29, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Rebecca from hays travel is amazing
Rebecca from hays travel is amazing, foreside Belfast
April 13, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Great service with the member of staff…
Great service with the member of staff that served me
April 21, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely reply! :)
Helpful in every way 👍👍👍
April 14, 2026
Always book with the girls at…
Always book with the girls at forestside, great knowledge 100%
April 13, 2026
Always friendly and helpful and willing…
Always friendly and helpful and willing to go the extra mile to make sure you get exactly what you're looking for.
April 20, 2026
Fast and friendly
We went in with one idea in our heads and ended up with somewhere completely different but can’t wait to go now. The girl was lovely and fast considering we had 2 kids under 5 with us who were not patient.
April 13, 2026
The Fella was very helpful and very…
The Fella was very helpful and very friendly. Great customer service.
April 16, 2026
Excellent staff with good knowledge and…
Excellent staff with good knowledge and attention to what the customers preferences are. Thank you
April 9, 2026
Natalie in forestside branch is really…
Natalie in forestside branch is really good I wouldn’t use any other travel agent
April 18, 2026
Very Happy here with this company
Very Happy here with this company. Very quick to response and answered any questions I had
April 10, 2026
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