Great service from everyone at hays travel, book with them for every holiday and never had an issue, will contact your hotel directly for you so no need to worry about unexpected issues when you arriv... See more
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Excellent customer service from Natalie at Forestside Office. Took slot of time with us and listened to our needs. Was so helpful with information and recommendations. We had visited out agent... See more
Company replied
I contacted for help booking a girls trip with specific requirements. Natalie (Forestside store) was extremely helpful. Gave lots of options that suited and some variations. Natalie made the process s... See more
Company replied
The Hays rep,Eoin,listened to my enquiry and made the booking at the hotel and dates I required.He did so in a very professional manner.I didn't have the Jet 2 discount voucher with me and he provide... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 31 Forestside Shopping Centre, BT8 6FX, Forestside, United Kingdom
- 02892290228
4.9
Excellent
755 reviews
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Rapid holiday booking
Jenna was very helpful, professional and made the whole process very easy for us.
August 19, 2026
Reply from Hays Travel - Forestside
Thank you so much for your wonderful feedback! We are delighted to hear that Jenna made the process so easy and professional for you.
Team Forestside :)
Natalie was just amazing
Natalie was just amazing. Explained everything and advised me what were the best options for me.
August 15, 2026
Reply from Hays Travel - Forestside
Thank you so much for your wonderful feedback! We are delighted to hear that Natalie explained everything so well and provided excellent advice on the best options.
Great place
They take time with you no pressure to book very kind helpful and understanding staff.
August 16, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Emma was particularly helpful
August 14, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Great service
The second holiday we’ve booked with Hayes. Excellent service and patient staff.
August 11, 2026
Reply from Hays Travel - Forestside
We are so pleased to hear you had another excellent experience with us and appreciate your kind words about our patient staff! Thank you for choosing us again for your holiday plans.
Team Forestside :)
Reply from Hays Travel - Forestside
Thank You for your lovely feedback :)
We knew what we wanted and when and…
We knew what we wanted and when and Natalie very quickly sorted our holiday, making sure we got the best deal.
August 6, 2026
Reply from Hays Travel - Forestside
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to quickly sort out your holiday and ensure you received the best deal. We hope you have a fantastic trip!
Team Forestside
Always get first class service at…
Always get first class service at Haye’s Travel Forestside, have no problem always booking there.
July 28, 2026
Reply from Hays Travel - Forestside
Thank you for your kind words! We are delighted to hear that you consistently receive first-class service when booking with us. We appreciate your continued loyalty.
Team Forestside :)
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Great service from everyone at hays…
Great service from everyone at hays travel, book with them for every holiday and never had an issue, will contact your hotel directly for you so no need to worry about unexpected issues when you arrive. Couldn’t fault them.
August 1, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Lovely friendly professional Owen
Lovely friendly professional Owen .
Got the job done . Covered all aspects
July 29, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Great service 26/07/26
Great service 26/07/26. Many thanks to Eoin and Jake in Forestside branch for all their help.
July 27, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
The Hays rep,Eoin,listened to my…
The Hays rep,Eoin,listened to my enquiry and made the booking at the hotel and dates I required.He did so in a very professional manner.I didn't have the Jet 2 discount voucher with me and he provided me with his card for me to ring this through.When I rang the agent I spoke to took the details of the discount code and adjusted my account accordingly.Well done to both.
July 25, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Very helpful and friendly agents who…
Very helpful and friendly agents who took time to listen and provide a service efficiently.
July 8, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
No matter who is on the desk they are…
No matter who is on the desk they are always friendly and helpful.
July 24, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Jenna is always so helpful when booking…
Jenna is always so helpful when booking trips and goes above and beyond in every way to make sure everything is perfect. Thank you!
July 24, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Jake listened to our needs and adjusted…
Jake listened to our needs and adjusted the holiday to our specification.
July 22, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Lovely knowledgeable staff
July 19, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Rebecca dealt with my request and she…
Rebecca dealt with my request and she was wonderful. Competent and pleasant.
July 19, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
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