Great service from everyone at hays travel, book with them for every holiday and never had an issue, will contact your hotel directly for you so no need to worry about unexpected issues when you arriv... See more
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The Hays rep,Eoin,listened to my enquiry and made the booking at the hotel and dates I required.He did so in a very professional manner.I didn't have the Jet 2 discount voucher with me and he provide... See more
Company replied
I contacted for help booking a girls trip with specific requirements. Natalie (Forestside store) was extremely helpful. Gave lots of options that suited and some variations. Natalie made the process s... See more
Company replied
Having not travelled beyond GB for nearly 30 years I needed a serious amount of help to navigate the booking process. I chose Hayes because it wasn't too far from where I live and is a larger company.... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 31 Forestside Shopping Centre, BT8 6FX, Forestside, United Kingdom
- 02892290228
4.9
Excellent
751 reviews
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Great staff easy to deal with all in…
Great staff easy to deal with all in all a happy customer
February 28, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
This is my third time to use Hays…
This is my third time to use Hays Travel. Rebecca has been wonderful each time. She is friendly, patient and helpful, yet carries out her job in a professional manner.
Thank you Rebecca.
February 26, 2026
Reply from Hays Travel - Forestside
We appreciate you taking the time to share your repeated positive experiences with us. We're so glad to hear that our service met your needs, and we look forward to assisting you again!
Belfast Forestside, Hays Travel
Good service.
My request was dealt with very efficiently. The young woman was pleasant and took interest in my booking. I would recommend their services to others.
March 3, 2026
Reply from Hays Travel - Forestside
We appreciate you taking the time to share your experience. We're so glad to hear that your request was handled efficiently and that you found our services helpful.
Belfast Forestside, Hays Travel
I booked a Holiday for this coming…
I booked a Holiday for this coming September with Hays Travel branch Forestside . Gemma was very helpful and explained everything well which made it a great experience.
February 24, 2026
Reply from Hays Travel - Forestside
We're happy to hear that you had a great experience booking your holiday at Hays Travel Forestside. We appreciate your positive feedback regarding the helpful service you received.
Belfast Forestside, Hays Travel
Very friendly and efficient experience
Very friendly and efficient experience
I would definitely use again
March 1, 2026
Reply from Hays Travel - Forestside
We're so glad you found your experience friendly and efficient! We appreciate your intention to use our services again.
Belfast Forestside, Hays Travel
Excellent service
Excellent service from Genna who fulfilled our needs and made us feel safe with the whole transaction.
March 1, 2026
Reply from Hays Travel - Forestside
We appreciate you taking the time to leave us feedback. We are so happy to hear that we fulfilled your needs and made you feel secure.
Belfast Forestside, Hays Travel
Aleisha is a brilliant customer service…
Aleisha is a brilliant customer service Agent working for Hays in Forestside Belfast branch. I had a very specific booking to make, where Aleisha was able to gather all the information, make the bookings, sort insurance and set up the direct debit.... nothing was a problem, everything was sorted all in one visit! Really delighted with this service!
February 28, 2026
Reply from Hays Travel - Forestside
We're so happy to hear about the great service you received from Aleisha! It's wonderful that everything was sorted in one visit. We appreciate you taking the time to leave us this lovely feedback.
Belfast Forestside, Hays Travel
I visited hays forestside
I visited hays forestside at the beginning of the month. I was hesitate to return to hays after having a horrific experience last year with the Derry / londonderry branch. Upon arriving I was immediately greeted by Jake, who was extremely knowledgeable and friendly during our interaction. I told him an idea of where I wanted to go and he printed some options for me and even offered to show me some local hotspots near to each. Within 24 hours the holiday was booked, and Jake checked in via email to check if he could help me with anything else. The entire process was so professional as compared to my experience last year, and thanks to Jake and the forestside team I have a very exiting holiday to look forward to.
February 13, 2026
Reply from Hays Travel - Forestside
Thank you for such a lovely review, we are so happy to hear your experience was all positive :)
Great very easy experience Very…
Great very easy experience Very helpful. I knew what she was talking about.
February 25, 2026
Reply from Hays Travel - Forestside
We're happy to hear that your experience with Rebecca was very easy and helpful. Thank you for letting us know, and we appreciate your feedback!
Belfast Forestside, Hays Travel
Excellent local knowledge of our…
Excellent local knowledge of our holiday destination from our travel advisor who went above and beyond to provide us with all the information we needed. Made the whole booking procedure so straight forward and easy saving us so much time and effort online and probably money too. Thank you for your professionalism.
February 15, 2026
Reply from Hays Travel - Forestside
Maria,
We're happy to hear that our Rebecca's expertise and dedication made booking your holiday so easy and efficient. Thank you for acknowledging our professionalism, we appreciate your feedback!
Belfast Forestside, Hays Travel
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Review
The experience was good the girl was very helpful and friendly .she was very efficient at her job .
February 24, 2026
Reply from Hays Travel - Forestside
We appreciate you taking the time to share your experience. We are so glad to hear the staff member was helpful, friendly, and efficient.
Belfast Forestside, Hays Travel
Reply from Hays Travel - Forestside
We appreciate your feedback and are so glad we could provide great service and understanding with good communication and knowledge.
Belfast Forestside, Hays Travel
Customer service excellence
Customer service
Listened attentively & explored various options to meet my needs
February 6, 2026
Reply from Hays Travel - Forestside
MR MARTIN MC LAUGHLIN,
We appreciate you taking the time to share your feedback. We're happy to hear that our team met your needs and listened attentively.
Hays Travel
Jenna was amazing
Jenna was amazing. She was searching for the best offers for us, checking different lengths of stay and dates. We felt reassured we were getting a good deal.
February 4, 2026
Rebecca was friendly
Rebecca was friendly, efficient and very helpful. She was great sorting a complex package for me
February 2, 2026
5 STAR..
5 STAR...
I always travel through Hays Travel..
FORESTSIDE......
All the staff are absolutely amazing...
So friendly and all of them..
Go out of there way to accommodate..
Thank you once again..
For all your kindness towards me...
SIMPLY THE BEST!!!!!!!
February 8, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Great customer service.
I've dealt with hays for a number of years for holidays. The staff are knowledgeable friendly and have my best interests at heart.Ive been looked after by Natalie and I seek her out when I go into the shop.shes very good at suggestions and adapting dates and hotels to suit my needs.cant recommend them highly enough.
January 30, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Staff are so friendly and helpful
Staff are so friendly and helpful, they are willing to help each other to get you the best deal. Amazing, Hays, Forest Side/Downpatrick are the only way to travel
February 6, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
The staff very helpful and patient
The staff very helpful and patient. Nothing was too much for them.
February 3, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
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