Great service from everyone at hays travel, book with them for every holiday and never had an issue, will contact your hotel directly for you so no need to worry about unexpected issues when you arriv... See more
Company replied
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See what reviewers are saying
The Hays rep,Eoin,listened to my enquiry and made the booking at the hotel and dates I required.He did so in a very professional manner.I didn't have the Jet 2 discount voucher with me and he provide... See more
Company replied
I contacted for help booking a girls trip with specific requirements. Natalie (Forestside store) was extremely helpful. Gave lots of options that suited and some variations. Natalie made the process s... See more
Company replied
Having not travelled beyond GB for nearly 30 years I needed a serious amount of help to navigate the booking process. I chose Hayes because it wasn't too far from where I live and is a larger company.... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 31 Forestside Shopping Centre, BT8 6FX, Forestside, United Kingdom
- 02892290228
4.9
Excellent
749 reviews
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Helpful in every way 👍👍👍
April 14, 2026
Always book with the girls at…
Always book with the girls at forestside, great knowledge 100%
April 13, 2026
Always friendly and helpful and willing…
Always friendly and helpful and willing to go the extra mile to make sure you get exactly what you're looking for.
April 20, 2026
Fast and friendly
We went in with one idea in our heads and ended up with somewhere completely different but can’t wait to go now. The girl was lovely and fast considering we had 2 kids under 5 with us who were not patient.
April 13, 2026
Excellent staff with good knowledge and…
Excellent staff with good knowledge and attention to what the customers preferences are. Thank you
April 9, 2026
Natalie in forestside branch is really…
Natalie in forestside branch is really good I wouldn’t use any other travel agent
April 18, 2026
Very Happy here with this company
Very Happy here with this company. Very quick to response and answered any questions I had
April 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I found the whole process very easy and…
I found the whole process very easy and the staff where very helpful
April 14, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Jake was very helpful and friendly
Jake was very helpful and friendly, helped us book exactly the holiday we wanted. Will happily go back to him for help with future holidays.
April 3, 2026
Reply from Hays Travel - Forestside
We appreciate your kind words regarding the help you received while booking your holiday, and we're happy we could provide a positive experience.
Our enquiry was dealt with quickly and…
Our enquiry was dealt with quickly and any questions we had were answered.
April 8, 2026
Reply from Hays Travel - Forestside
We're delighted to hear that your enquiry was handled so efficiently and that we answered all your questions. Thank you for your positive feedback!
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
I was served by a lovely girl called…
I was served by a lovely girl called Rebecca she was very helpful patient and friendly. Definitely an asset to ur company will definitely be back and hopefully get her again x
March 28, 2026
Reply from Hays Travel - Forestside
We're happy to hear that you found Rebecca helpful, patient, and friendly! We appreciate your kind words and hope to see you again soon.
Great customer service as always
Great customer service as always. Rebecca goes over and above with providing information and great service.
March 20, 2026
Reply from Hays Travel - Forestside
We appreciate you highlighting the great service you received. We are so glad that we could provide you with helpful information.
Great service from Natalie
Great service from Natalie. She is super helpful, efficient and knowledgeable! Thank you!
March 26, 2026
Reply from Hays Travel - Forestside
We appreciate you sharing your positive experience! We're so glad that you found our service helpful, efficient, and knowledgeable.
The staff are always friendly cheerful…
The staff are always friendly cheerful and welcoming to their customers. They put themselves out to meet your requirements and are incredibly knowledgeable about holidays and how to find the best experience for their customers. I would definitely recommend them to anybody wanting a holiday at the best price
March 20, 2026
Reply from Hays Travel - Forestside
We appreciate your kind words! It's wonderful to hear that our team's dedication to providing excellent service. Thank you for recommending us!
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Knowledgeable
Knowledgeable, patient and helpful staff who listen.
Offer good advice. Don't pressure for a sale.
March 10, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Received good and friendly advice on…
Received good and friendly advice on potential late book holidays and follow-up service with the actual booking.
March 6, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
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