Great service from everyone at hays travel, book with them for every holiday and never had an issue, will contact your hotel directly for you so no need to worry about unexpected issues when you arriv... See more
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The Hays rep,Eoin,listened to my enquiry and made the booking at the hotel and dates I required.He did so in a very professional manner.I didn't have the Jet 2 discount voucher with me and he provide... See more
Company replied
I contacted for help booking a girls trip with specific requirements. Natalie (Forestside store) was extremely helpful. Gave lots of options that suited and some variations. Natalie made the process s... See more
Company replied
We knew what we wanted and when and Natalie very quickly sorted our holiday, making sure we got the best deal.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 31 Forestside Shopping Centre, BT8 6FX, Forestside, United Kingdom
- 02892290228
4.9
Excellent
749 reviews
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Reply from Hays Travel - Forestside
We are so glad you had a positive experience with our customer service. Thank you for your kind words!
Team Forestside :)
Nothing was too much trouble for…booking a holiday so easy
Nothing was too much trouble for Natalie at forestside branch and we had quite a complicated booking.
June 23, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely feedback
The travel agent was very helpful and…
The travel agent was very helpful and listened to what we needed. Thanks for your assistance
June 30, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely feedback! We are so pleased to hear that our team was helpful and listened to your needs.
Team Forestside
Great clean shop
Great clean shop. Very helpful. Jake who we dealt with was really lovely and very helpful. Sorted everything. Explained the insurance to us clearly
June 30, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Reply from Hays Travel - Forestside
We are so glad you had a great experience with our team. We appreciate your kind words.
Kind Regards
Team Forestside
Friendly and well informed staff eager…
Friendly and well informed staff eager to help. Thanks Mark
June 23, 2026
Reply from Hays Travel - Forestside
We are so glad you had a positive experience with our team. We appreciate your kind words!
Team Forestside
Great friendly service
Great friendly service . Highly recommend. Eoin was great help he done everything I asked without hesitation. Great service.
June 14, 2026
Reply from Hays Travel - Forestside
We are so glad you received great friendly service and highly recommend us. We appreciate your kind words!
Kind Regards
Hays Travel
As usual we got very well looked after…
As usual we got very well looked after and Natalie was very helpful
June 20, 2026
I had phoned ahead and Natalie at the…
I had phoned ahead and Natalie at the Forestside branch, Belfast, took all of my requirements into consideration.
Natalie had all of my options to review and choose when I was in the shop. She made the whole process very smooth and easy to chose our location and hotel style.
June 21, 2026
Reply from Hays Travel - Forestside
We are so pleased you had a great experience with us.
Team Forestside
Reply from Hays Travel - Forestside
Thank you for your feedback :)
Great experience from start to finish…
Great experience from start to finish with the very helpful staff at forestside
June 7, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Excellent customer service from Eoin…
Excellent customer service from Eoin and Nichola at Forestside Belfast. Polite, friendly and efficient.
May 28, 2026
Reply from Hays Travel - Forestside
We are so glad to hear you had an excellent experience with our team. Thank you for your kind words!
Team Forestside
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Helpful staff who gave us all the…
Helpful staff who gave us all the options available and helped choose the one that suited us best.
May 29, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Holiday booking made simple.
Natalie from the Forestside branch did a great job assisting my wife and I with our holiday selection and our finalised booking. Really appreciated.
June 2, 2026
Reply from Hays Travel - Forestside
We're so glad we could help you with your holiday. We appreciate your kind words and look forward to helping you again!
Team Forestside :)
The service we received was brilliant
The service we received was brilliant. Took time to look for the best holiday for us. Have booked a few times now and would highly recommend.
June 1, 2026
Reply from Hays Travel - Forestside
We are so pleased to hear we found the best holiday for you. Thank you for your continued loyalty and kind recommendation!
Team Forestside
Because the staff in Hayes forestside…
Because the staff in Hayes forestside know i'm not very hi tech and they sort everything out for me
May 31, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
We were dealt with by Rebecca who was…
We were dealt with by Rebecca who was so helpful & listened to what we were looking for.. she found us the perfect holiday. It was a pleasure dealing with her
May 30, 2026
Reply from Hays Travel - Forestside
We are so glad we could help you find the perfect holiday. We appreciate your kind words and look forward to helping you again.
Team Forestside :)
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