Great service from everyone at hays travel, book with them for every holiday and never had an issue, will contact your hotel directly for you so no need to worry about unexpected issues when you arriv... See more
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See what reviewers are saying
The Hays rep,Eoin,listened to my enquiry and made the booking at the hotel and dates I required.He did so in a very professional manner.I didn't have the Jet 2 discount voucher with me and he provide... See more
Company replied
I contacted for help booking a girls trip with specific requirements. Natalie (Forestside store) was extremely helpful. Gave lots of options that suited and some variations. Natalie made the process s... See more
Company replied
Having not travelled beyond GB for nearly 30 years I needed a serious amount of help to navigate the booking process. I chose Hayes because it wasn't too far from where I live and is a larger company.... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 31 Forestside Shopping Centre, BT8 6FX, Forestside, United Kingdom
- 02892290228
4.9
Excellent
751 reviews
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It was very helpful
January 24, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
very friendly and informative travel agency
Rebecca was very informative and helpful!
She answered all my questions.
Would definitely book again with her.
February 2, 2026
Reply from Hays Travel - Forestside
We appreciate you taking the time to leave us such a wonderful review! We're so happy to hear that you found Rebecca helpful and informative.
Hays Travel Forestside
Well informed and very helpful staff.
Well informed and very helpful staff.
Able to talk to staff face to face at local office/ shop.
January 25, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Didn't know what i really wanted
Didn't know what i really wanted, Jenna ask a few questions and gave me a couple of options, all together i was in and out of the shop 3 times that day, the lady beside jenna helped me on my second visit i think her name was Natalie, I'm a man of 66 years and not always comfortable going in to speak to new people.Both ladies were great and informative they are a credit to your team, I'm booked and counting down the day's many thanks
January 29, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Reply from Hays Travel - Forestside
We appreciate you sharing, we are so happy Aleisha took her time and was friendly during your visit with us.
Hays Travel Forestside
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Natalie was very helpful
January 29, 2026
Reply from Hays Travel - Forestside
Thank you for taking the time to give feedback :)
A very helpful and informative…
A very helpful and informative experience.Staff pleasant and patient in considering all our demands. Came away feeling very satisfied and looking forward to our holiday.Good to be able to talk face to face with someone instead of pressing buttons.
Thank you.
January 24, 2026
Reply from Hays Travel - Forestside
Frances,
We appreciate you sharing your positive experience. We're so glad that our staff were helpful and patient while assisting you. Thank you for your kind words, and we hope you enjoy your holiday!
Hays Travel Forestside :)
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
I always go to see Natalie
I always go to see Natalie. She is amazing. The whole team are so helpful. Wouldn’t go anywhere else.
January 23, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
I always book with hays travel because…
I always book with hays travel because they are so reliable,and the shop assistants are so pleasant and very helpful. Keep up the good work.
January 22, 2026
Reply from Hays Travel - Forestside
Sean,
We appreciate you choosing us for your bookings because of our reliability and helpful team. We're happy to hear that you find our shop assistants pleasant.
Hays Travel
Jake at Hays Travel Forestside was…
Jake at Hays Travel Forestside was patient, professional and did his best to cater for our needs.
January 22, 2026
Reply from Hays Travel - Forestside
Thank you for the kind feedback :)
Since Hays travel arrived at Forestsi…
Since Hays travel arrived at Forestsi we have always found a welcome smile from all the staff. We have found a special person in Natalie who goes to great lengths to find the right holiday for all her customers.
January 21, 2026
Reply from Hays Travel - Forestside
Brian Mckenna,
We appreciate you sharing your kind words about our team's service. It's great to hear that you've consistently received a warm welcome and that a member of our team has been so helpful in finding the perfect holidays.
Hays Travel
We have been going to Hays Travel from…
We have been going to Hays Travel from it open at Forestside and to Thomas Cook before that and we have always had great help. Natalie is great nothing is to much trouble she takes her time to explain every thing. All the people who work there are very friendly.
January 11, 2026
Reply from Hays Travel - Forestside
John,
We appreciate your continued loyalty and are so glad to hear that you've consistently received great help from our team. We're happy that our team members are friendly and helpful!
Hays Travel
Very helpful staff.
January 8, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Natalie helped me with my travel plans…
Natalie helped me with my travel plans and kept me up to date with everything
January 7, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
The staff in my local Forestside branch…
The staff in my local Forestside branch are very knowledgeable, helpful and friendly. They listen to what you want and then do you up a package that is right for you
January 4, 2026
Reply from Hays Travel - Forestside
Thank you for taking the time to write this lovely review :)
My travel advisor listened to what I…
My travel advisor listened to what I wanted and recommended appropriate holidays. She was very open and honest and I felt confident in going for what she recommended.
January 10, 2026
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Very helpful patient staff especially…
Very helpful patient staff especially Rebecca who always takes the time to explain changes in flight times and makes good recommendations and as we are oldies prints out our travel documents for us
All staff very welcoming
December 21, 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
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