Great service from everyone at hays travel, book with them for every holiday and never had an issue, will contact your hotel directly for you so no need to worry about unexpected issues when you arriv... See more
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The Hays rep,Eoin,listened to my enquiry and made the booking at the hotel and dates I required.He did so in a very professional manner.I didn't have the Jet 2 discount voucher with me and he provide... See more
Company replied
I contacted for help booking a girls trip with specific requirements. Natalie (Forestside store) was extremely helpful. Gave lots of options that suited and some variations. Natalie made the process s... See more
Company replied
Having not travelled beyond GB for nearly 30 years I needed a serious amount of help to navigate the booking process. I chose Hayes because it wasn't too far from where I live and is a larger company.... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 31 Forestside Shopping Centre, BT8 6FX, Forestside, United Kingdom
- 02892290228
4.9
Excellent
751 reviews
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I use the Forestside branch quite…
I use the Forestside branch quite frequently and the staff are absolutely the best .. Natalie runs a good happy environment…
January 7, 2026
Reply from Hays Travel - Forestside
We appreciate you taking the time to share your positive experience with the Forestside branch. We're so happy to hear the staff are the best!
Easies way to book a holiday quick and…
Easies way to book a holiday quick and no hassle
January 3, 2026
Reply from Hays Travel - Forestside
We're happy to hear that booking your holiday was quick and easy. Thank you for your positive feedback!
Definitely use a travel agent
The lady who looked after us was excellent.
Nothing too much trouble.
Give us recent review’s on the hotel which were 4and5 stars.
December 30, 2025
Reply from Hays Travel - Forestside
We're happy to hear that the service was excellent and that our staff went above and beyond. Thank you for your positive feedback and for sharing your experience!
Reply from Hays Travel - Forestside
We appreciate you taking the time to share your experience. We're so happy to hear our team was helpful and met your needs effectively.
Excellent Customer Service
The advisor Eoin, was very willing to research our requests.
December 20, 2025
Reply from Hays Travel - Forestside
Thank you for your kind feedback :)
It's much appreciated!
Reply from Hays Travel - Forestside
Thank you for your kind feedback
Fantastic friendly and very helpful and…
Fantastic friendly and very helpful and patient staff.Always very professional and they dont rush you.I always use Hays because of this
December 5, 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
Multi flight holiday!
There was a few requests on our holiday plans and Aleisha handled all these with a smile.
November 30, 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
I've always received absolute…had an excellent engagement whilst using Jet 2 through your office , as it was only a four day break to Cyprus, Ryanair where the service providers, CRAP.
I've always received absolute professional and engaging interaction with all staff. Thier Professionalism coupled with interaction is second to none. HOWEVER, not judging just an observation, I ordinarily would ALWAYS USE JET 2 . as this was a short four day break to Cyprus with RYANAIR,, thought it somewhat Forward of , "Mr. OLEARY" to demand payment FOURTEEN WEEKS prior departure, not a problem for me but an observation.... you get what you pay for and clearly C.E.O. RYANAIR is money orientation is his priority,,, regrettably.
December 4, 2025
Reply from Hays Travel - Forestside
Thank you for taking the time to leave your lovely feedback about our staff :)
Personal service
I like the personal touch you receive at Hays. The lady who served us was friendly and professional.
November 28, 2025
Reply from Hays Travel - Forestside
Thank you for your lovely review! :)
The advice and help was just perfect
The advice and help was just perfect, and helped narrow down our options and resulted in us booking the holiday trip.
Kelly was extremely patient, understanding, knowledgeable and helpful. Just what we needed in a personal touch!
November 22, 2025
Reply from Hays Travel - Forestside
Thank you for taking the time to leave us such lovely feedback :)
The young man dealing with me Ion was…
The young man dealing with me Ion was fantastic 12 out of 10.
Patient ,thorough and such a friendly attitude.
Contacted me with updates to reassure me when I had said that I had shellfish allergy. ..these things are important but everyone takes time to reassure customers.
He is great I do hope he does well .
November 20, 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Excellent advice and support
We received a lot of help and advice in making a complicated booking. The assistant was very friendly, helpful and knowledgeable.
November 15, 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
Kelly - Hays Travel Forestside
Patient, great knowledge, gently suggesting, best price.
November 13, 2025
Reply from Hays Travel - Forestside
Thank you for your feedback :)
Friendly & professional service from Hays Forestside
We were so grateful for the friendly& professional attitude from all the staff at Hays Forestside we had contact with especially Rebecca, Jenna & Natalie
November 14, 2025
Reply from Hays Travel - Forestside
Thank you for your kind feedback :)
Kelly fully understood our needs and…
Kelly fully understood our needs and met them with expertise and professionalism
November 12, 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback! :)
Extremely knowledgeable and helpful in…
Extremely knowledgeable and helpful in finding out all the details of the holiday we were interested in.
We have booked the holiday and it's reassuring to know we can phone or email with any questions and someone gets back to us.
November 7, 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback! :)
Reply from Hays Travel - Forestside
Thank you for your lovely feedback! :)
Aleisha was extremely helpful in…
Aleisha was extremely helpful in getting our break away organized. Thank you Aleisha.
October 26, 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback! :)
Rebecca was very helpful to the cruise…
Rebecca was very helpful to the cruise we wanted to experience. She had us sorted out with what we wanted and we were had to book a cruise for next May 2026
October 26, 2025
Reply from Hays Travel - Forestside
Thank you for your lovely feedback :)
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