We found that Hannah at Hays Travel at Gainsborough really listened to our requests. She gave good advice, came up with some quotes we were happy with but then after we did some research, we changed... See more
Company replied
Location
Switch locationBeaumont Street, Unit 13A, Marshalls Yard, DN21 2NA Gainsborough, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We booked with Hays Travel Gainsborough for the first time this year and have just booked again for 2027. Alice is great, listens to your requests and comes up with the perfect holiday. I would have n... See more
Excellent service from friendly, helpful and knowledgeable staff. I went in knowing the holiday i wanted and was able to get a discount which i wasn't expecting. Staci also sorted out passenger as... See more
Company replied
On walking into the store we were greeted by warm friendly staff. Staci dealt with our initial enquiry and was really helpful. When we received our quote and returned to the store we were met by Hanna... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Beaumont Street, Unit 13A, Marshalls Yard, DN21 2NA, Gainsborough, England, United Kingdom
- 01427333025
4.9
Excellent
405 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff are very friendly
The staff are very friendly and knowledgeable we booked a first time cruise and they made it very easy . Everything was fully explained and sorted for us. We have decided to book al our holiday with the Gainsborough branch in future.
May 16, 2025
Reply from Hays Travel - Gainsborough
Thank you so much for your review Liz! It was lovely to see you again! We hope you have a wonderful time on your cruise. (:
The entire team were superb
The entire team were superb, not pushy, very knowledgeable and above all super friendly. Well done and we will see you again for another adventure.
May 4, 2025
Reply from Hays Travel - Gainsborough
Thank you so much for your review Tracy. Will pass along your comments. Have a lovely holiday. :)
From start to completion the service was excellent.
From start to completion the service provided by Robyn at the Gainsborough branch was excellent. She found a holiday for the whole family (8 Adults and 8 children), which suited what we were looking for. Did all the work and we are now looking forward to the trip later this year.
Thanks.
May 1, 2025
Reply from Hays Travel - Gainsborough
Thank you so much for your review Pete, it was my pleasure! Hopefully we shall see you again soon to book the next one! (:
Reply from Hays Travel - Gainsborough
Thank you for your review Christine, we hope you have a lovely holiday :)
No problems
April 2, 2025
Reply from Hays Travel - Gainsborough
Thank you for your review Gillian, have a good holiday! (:
Reply from Hays Travel - Gainsborough
We pride ourselves on excellent service and advice. Thank you for the lovely review, it is much appreciated. Have a wonderful holiday! (:
Reply from Hays Travel - Gainsborough
Thank you for your review! I will pass this back to Alice. How exciting that you have booked another holiday! We hope you have a great time! (:
Robyn knew exactly what we wanted…
Robyn knew exactly what we wanted whilst talking to us sorted my celiac menu etc 5 star
April 1, 2025
Reply from Hays Travel - Gainsborough
Thank you for your lovely review Helen. We really hope you have a wonderful holiday and we shall see you soon to book the next one!! (:
Excellent service.
Excellent service from Alice at Gainsborough Hayes. Very good communication from Alice who explained thoroughly and was so helpful on all aspects of my forthcoming holiday . Nothing too much trouble after ringing a few times. Would definitely recommend booking through Hayes.
March 26, 2025
Reply from Hays Travel - Gainsborough
Thank you for your review! I will pass this back to Alice. We are glad you have your holiday booked and we hope you have a lovely time! (:
The travel agent was very good.the…
The travel agent was very good.the seats we were sat need cushions,they were hard wood.
March 20, 2025
Reply from Hays Travel - Gainsborough
Thank you for your review Ann, it's much appreciated. Next time you come in we will pull you one of the orange comfy ones across ;) :)
The lady was very helpful and sorted…
The lady was very helpful and sorted out my requests easily
March 20, 2025
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review. I have passed this back to Staci. We hope you have a lovely holiday!
Reply from Hays Travel - Gainsborough
Thank you for your review. I have passed this onto Ashley. We hope you have a lovely holiday!
Kate at the Gainsborough branch was…
Kate at the Gainsborough branch was tenacious in searching out a great deal for us in Skiathos later this year and spotted a cancellation which allowed us to stay at our favoured hotel.
March 14, 2025
Reply from Hays Travel - Gainsborough
That's great news Phillip! I'm really glad Kate was able to get you in at your favoured hotel. We hope you have a lovely holiday. See you again very soon. (:
Reply from Hays Travel - Gainsborough
Thank you so much for that review John. I will pass this on to Alice. We hope you have a lovely time on your holiday! (:
Valued customers.
We were acknowledged as soon as we walked through the door, smiles and a hello from all staff. This makes a huge difference in first impressions. Booked a holiday after searching for a while, staff so patient, friendly and chatty.
February 26, 2025
Reply from Hays Travel - Gainsborough
Thank you for your review Michelle it is very appreciated. I'm glad we found you your holiday and I hope you have wonderful time. Hope to see you again to book the next one very soon!! :D
Everyone in Hayes Travel in…
Everyone in Hayes Travel in Gainsborough were most helpful and could not of done more for me.
February 25, 2025
Reply from Hays Travel - Gainsborough
Thank you so much for your review Mrs Pitchforth. If there is anything else we can help you with please let us know. We hope you have a wonderful holiday!
Very helpful assistant
February 27, 2025
Reply from Hays Travel - Gainsborough
Thank you for taking the time to leave a review. We are please your travel consultant was vet helpful and got you what you needed. You know where we are for any future help you need :)
Helpful
Helpful, proactive and tried hard to get the best holiday arrangements for us.
February 25, 2025
Reply from Hays Travel - Gainsborough
Thank you for taking the time to leave a review. Pleased you had a good experience with the branch and we hope to se you again soon to help with all things holiday related :)
Great Service
Alice did a great job finding the right holiday for us. We would definitely use Hays Travel again.
February 25, 2025
Reply from Hays Travel - Gainsborough
Thank you for taking the time to leave such a lovely review. SUper happy Alice was great and that you will be back again. PS good to see you today :)
The travel agent Alice
The travel agent Alice, who helped us sort our holiday was so helpful, went above and beyond to sort our trips to. Helped with any questions we had. Very polite.
February 11, 2025
Reply from Hays Travel - Gainsborough
Thank you for leaving us lovely feed back, Alice will be thrilled to hear she gave amazing service and it was recognised.
Thank you for taking the time to reply :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.