On walking into the store we were greeted by warm friendly staff. Staci dealt with our initial enquiry and was really helpful. When we received our quote and returned to the store we were met by Hanna... See more
Company replied
Location
Switch locationBeaumont Street, Unit 13A, Marshalls Yard, DN21 2NA Gainsborough, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We are always greeted with a welcoming smile and any questions are skillfully answered. Our entire booking experience was dealt with patience and professionalism. Advice on skincare, clothing a... See more
Company replied
It’s always a pleasurable and straightforward experience booking with Mia. I have booked about 5/6 holidays with her and everything has always been perfect and stress free. I will not use anyone else... See more
Company replied
First time using Hays and was very pleased, Ashley was the lady who looked after us. We never felt rushed. Ashley took our details and provided choices based on what we were looking for. Every... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Beaumont Street, Unit 13A, Marshalls Yard, DN21 2NA, Gainsborough, England, United Kingdom
- 01427333025
4.9
Excellent
393 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff pleasant and very helpful as…
Staff pleasant and very helpful as always, thank you
July 31, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for this lovely review. We wish you a wonderful holiday.
Hannah was so helpful and knowledgable
July 28, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for this lovely review - we will be sure to pass this onto Hannah :)
Reply from Hays Travel - Gainsborough
Thanks for your support and for leaving us such a great review!
Great experience
On walking into the store we were greeted by warm friendly staff. Staci dealt with our initial enquiry and was really helpful. When we received our quote and returned to the store we were met by Hannah, who talked us through the quote and called the travel company to clear up some queries we had, helping us a great deal. All in all a really good experience. We would definitely recommend Hays Travel Gainsborough.
July 23, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review! We're so pleased to hear Staci and Hannah were able to help and make everything as smooth as possible. We really appreciate your recommendation and look forward to helping you plan your next trip!
Mia was really helpful and patient
July 21, 2026
Reply from Hays Travel - Gainsborough
We're thrilled you had such a positive experience. Thank you for your lovely review!
The girls in store are always great…
The girls in store are always great helpful .if any problems always there to help .top team .
July 13, 2026
Reply from Hays Travel - Gainsborough
. Thanks so much! We're delighted to hear you had a great experience.
It’s always a pleasurable and…
It’s always a pleasurable and straightforward experience booking with Mia. I have booked about 5/6 holidays with her and everything has always been perfect and stress free. I will not use anyone else 5 stars ⭐️
July 16, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for this fantastic review- we will be sure to pass this onto Mia. We wish you a wonderful holiday.
Ashley was brilliant
Ashley was brilliant. She spent hours finding two cruises for us. Nothing was too much trouble. She is a star.
July 8, 2026
Reply from Hays Travel - Gainsborough
Thank you for your lovely review! We're so pleased Ashley was able to help you find the perfect cruises. Wishing you an amazing time on both cruises!
Reply from Hays Travel - Gainsborough
Thank you for your review. We hope you have a lovely holiday :)
Helpful, happy, holiday people
We are always greeted with a welcoming smile and any questions are skillfully answered.
Our entire booking experience was dealt with patience and professionalism.
Advice on skincare, clothing and useful accessories for our destination were freely offered.
Once we'd booked we were able to access a preferable rate for our holiday currencies from the bureau de change at the rear of the shop.
Thanks again to Ashley and her team.
July 9, 2026
Reply from Hays Travel - Gainsborough
Thank you for your lovely review! We really appreciate your kind words and hope you have a fantastic holiday! :)
Reply from Hays Travel - Gainsborough
Thank you for this lovely review :) We wish you a wonderful holiday.
In store staff always friendly and…
In store staff always friendly and helpful. Nothing is too much trouble for them.
July 6, 2026
Reply from Hays Travel - Gainsborough
Thank you for taking the time to write this lovely review. :) We hope you have a fantastic holiday
Hannah was very knowledgeable and…
Hannah was very knowledgeable and professional and guided me through the booking process effortlessly. A very enjoyable experience 😊
June 28, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review! We are so glad you had a great experience and we will make sure this gets pasted onto Hannah
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review :)
Reply from Hays Travel - Gainsborough
Thank you for the lovely words. We will pass this on t Chloe. We hope you have a lovely holiday.
Always excellent
Always excellent, professional and friendly staff.
I needed to ask about passenger assistance and they sorted it out for me, including a suitable seat for my needs. Always keep me informed of any changes.
June 14, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review :) We will be sure to pass on your feed back to Ashley - We hope you have a fantastic holiday
Alice was very patient and helpful with…
Alice was very patient and helpful with a friendly manner
June 18, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review :)
Staff extremely friendly and welcoming…
Staff extremely friendly and welcoming also had fun . Hannah was very professional and gave really great advice on our booking. Looking forward to our holiday.
June 14, 2026
Reply from Hays Travel - Gainsborough
Thank you for your lovely review! We're delighted to hear you had such a positive experience. Hannah will be thrilled to know her advice was helpful. We hope you have a fantastic holiday :)
Alice was very helpful and knew the…
Alice was very helpful and knew the area we are going
June 7, 2026
Reply from Hays Travel - Gainsborough
Thanks for taking the time to leave a review. We truly appreciate your support!
Chloe was superb from start to finish
Chloe was superb from start to finish. We felt confident in her ability to listen to all of our requests and are now looking forward to our holiday.
June 7, 2026
Reply from Hays Travel - Gainsborough
Thank you for your kind feedback! We're delighted to hear you had a great experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.