We found that Hannah at Hays Travel at Gainsborough really listened to our requests. She gave good advice, came up with some quotes we were happy with but then after we did some research, we changed... See more
Company replied
Location
Switch locationBeaumont Street, Unit 13A, Marshalls Yard, DN21 2NA Gainsborough, England, GB
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Excellent service from friendly, helpful and knowledgeable staff. I went in knowing the holiday i wanted and was able to get a discount which i wasn't expecting. Staci also sorted out passenger as... See more
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On walking into the store we were greeted by warm friendly staff. Staci dealt with our initial enquiry and was really helpful. When we received our quote and returned to the store we were met by Hanna... See more
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We are always greeted with a welcoming smile and any questions are skillfully answered. Our entire booking experience was dealt with patience and professionalism. Advice on skincare, clothing a... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Beaumont Street, Unit 13A, Marshalls Yard, DN21 2NA, Gainsborough, England, United Kingdom
- 01427333025
4.9
Excellent
403 reviews
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Thank you
A great big thank you to Alice who was very friendly helpful and caring. She talked me through my booking and answered all my questions.
February 13, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for taking the time to write us a lovely review :) - We hope you have a fabulous Holiday .
Booking a cruise
Hannah who we dealt with was friendly, professional and knowledgeable. She went through everything in detail. We are looking forward to our cruise thank you very much
February 7, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review - we will be sure to pass this onto Hannah. We hope you have a wonderful cruise :)
Excellent service
Excellent service. Sophie is very professional and patient and listened to what we wanted from our holiday booking.
February 11, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review ;)
Friendly
Friendly, helpful and knowledgeable. Listened to what we wanted and delivered a solution.
February 5, 2026
Reply from Hays Travel - Gainsborough
Thank you for taking the time to write a lovely review :) We hope you have a wonderful holiday.
Reply from Hays Travel - Gainsborough
Thank you for taking the time to write a lovely review :) We hope you have a wonderful holiday.
No problem for Staci to look through…
No problem for Staci to look through options for us advised us by putting out best options for us available to choose if we wished Not rushed and backed up help when I rang later with a query
January 30, 2026
Reply from Hays Travel - Gainsborough
Thank you for taking the time to write a review :) We hope you have a lovely holiday. :)
Best travel agents
Welcoming staff. Efficient and quick. All booked in less than 20 minutes. Thanks hays
January 31, 2026
Reply from Hays Travel - Gainsborough
Thank you for taking the time to write a review :) We hope you have a lovely holiday. :)
Reply from Hays Travel - Gainsborough
Thank you for taking the time to write a review :) We hope you have a lovely holiday. :)
Reply from Hays Travel - Gainsborough
Thank you for taking the time to write a review :) We hope you have a lovely holiday. :)
Very helpful booked our time away with…
Very helpful booked our time away with ease.
January 29, 2026
Reply from Hays Travel - Gainsborough
Thank you for your review :) We hope you have a fantastic holiday.
Reply from Hays Travel - Gainsborough
Thank you for your review :) We hope you have a fantastic holiday.
Very helpful staff and booked exactly…
Very helpful staff and booked exactly what I wanted the lady who looked after me is Alice
January 28, 2026
Reply from Hays Travel - Gainsborough
Thank you for taking the time to write a lovely review - We will be sure to pass this onto Alice. :)
Very professional
Very professional, friendly and helpful. We needed to book a holiday with a friend in another part of the UK and Alice made the process easy and enjoyable. It took the pressure off us.
January 27, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for the lovely feedback! We are really glad Alice made the process easy and took the pressure off. :)
Just wanted to say how much I…
Just wanted to say how much I appreciate your Alice’s hard work. Keep up the great work.
Thank you for your excellent customer service today. Alice was incredibly helpful and solved my holiday needs immediately.
Alice went above and beyond to help me with putting my three holidays together.
"I appreciated her patience and effort in putting the cruise package together. Thank you.
I've been using the travel agency for some time and I am so impressed with the detail Alice puts in
January 27, 2026
Reply from Hays Travel - Gainsborough
Thank you for your wonderful feedback. We’re so pleased to hear that Alice was able to assist you so thoroughly and efficiently. Your continued support means a great deal to us, and we look forward to assisting you again soon.
Very good customer service.Ashley was lovely and pleasant to talk…
Ashley was lovely and pleasant to talk to, we knew where we wanted to go and everything went smoothly was very happy with the service. Very good customer service.
January 25, 2026
Reply from Hays Travel - Gainsborough
Thank you for your lovely feedback! We’re so glad Ashley made the booking process smooth and enjoyable. We really appreciate your kind words and hope you have a fantastic trip 😊✈️
Nothing was a problem, great customer service.
Great experience booking our holiday with Hannah at the Gainsborough branch of Hays Travel.
She spent time to search every option available for us.
January 18, 2026
Reply from Hays Travel - Gainsborough
Thank you for your kind words! We’re so pleased Hannah could help and find the perfect options for your holiday. We hope you Enjoy your trip! 😊
Fantastic service
The young lady was very helpful and proffesional and got us what we was looking for in our holiday. Would highly recommend.
January 17, 2026
Reply from Hays Travel - Gainsborough
Thank you for your lovely review Simon. We will be sure to pass this onto Sophie.
Super service as always
Alice at Hays in Gainsborough is always our go to person. She is professional, knowledgeable, helpful and also goes above and beyond to help us with our holiday enquiries & bookings - no job is too big or small and she often looks into options without us even having to ask.
We feel that Alice knows us well and we have developed a good relationship with her.
We wouldn’t deal with anyone else and recommend her to all our friends, family & work colleagues.
Alice is a credit to your company and we hope she gets the recognition she deserves.
January 16, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for this lovely feedback. We’re thrilled to hear how well Alice has looked after you — she truly is a credit to our team. Your kind words and recommendations mean the world to us!
The experience is great because the…
The experience is great because the staff are always welcoming and go above and beyond to find what’s right for you we always visit the Hays in Gainsborough great .
January 4, 2026
Reply from Hays Travel - Gainsborough
Thank you for taking the time to write this lovely review :) We hope you have a fantastic holiday.
Friendly helpful service alway
January 13, 2026
Reply from Hays Travel - Gainsborough
Thank you for your lovely review :) We hope you have a fantastic holiday .
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