We found that Hannah at Hays Travel at Gainsborough really listened to our requests. She gave good advice, came up with some quotes we were happy with but then after we did some research, we changed... See more
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Location
Switch locationBeaumont Street, Unit 13A, Marshalls Yard, DN21 2NA Gainsborough, England, GB
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Excellent service from friendly, helpful and knowledgeable staff. I went in knowing the holiday i wanted and was able to get a discount which i wasn't expecting. Staci also sorted out passenger as... See more
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On walking into the store we were greeted by warm friendly staff. Staci dealt with our initial enquiry and was really helpful. When we received our quote and returned to the store we were met by Hanna... See more
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We are always greeted with a welcoming smile and any questions are skillfully answered. Our entire booking experience was dealt with patience and professionalism. Advice on skincare, clothing a... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Beaumont Street, Unit 13A, Marshalls Yard, DN21 2NA, Gainsborough, England, United Kingdom
- 01427333025
4.9
Excellent
403 reviews
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Company very good and so helpful
Company very good and so helpful. Keep it up Gainsborough hays thank you. Sheila and Dudley
April 3, 2026
Reply from Hays Travel - Gainsborough
Thank you so much Sheila and Dudley :) We hope you have a wonderfil holiday.
Brilliant as always the staff can't be…
Brilliant as always the staff can't be any more helpful
March 29, 2026
Reply from Hays Travel - Gainsborough
Thank you so much Peter :) We hope you have a wonderful holiday.
Reply from Hays Travel - Gainsborough
Thank you soo much Anita :) We really do appreciate your lovely reviews :)
Hannah was Great friendly and helpful
Hannah was Great friendly and helpful, found us a great deal and helped us book
March 26, 2026
Reply from Hays Travel - Gainsborough
Thank you so much Nathan for your lovely review. We wish you a fantastic holiday :)
Personal service with professional standards.
Alice's professionalism and attention to detail is excellent and she is an asset to Hays Travel!
March 6, 2026
Reply from Hays Travel - Gainsborough
Thank you so much Karen for this lovely review. We will be sure to pass this onto Alice :)
Helpful & friendly. Great service
Helpful & friendly. Very obliging. Always had excellent service from Hays Travel. Great service.
March 18, 2026
Reply from Hays Travel - Gainsborough
Thank you so much Angela for taking the time to write this lovely review:)
Great travel agency
The staff were knowledgeable and friendly and were able to answer our questions. We consider it a great travel agency.
February 23, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review :) We hope you have a wonderful holiday .
We always go back to Alice at the…
We always go back to Alice at the Gainsborough shop because she is great to deal with always has a smile on her face and nothing is ever too much trouble plus she always gets us good value for money and generally provides an exceptional service she is a real credit to Hays travel keep up the great work Alice
March 7, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for your kind words! We’re delighted to hear about your positive experiences with Alice at our Gainsborough branch. Her friendly attitude and dedication to finding great value for our customers truly make a difference. We’ll be sure to pass on your lovely feedback to her—she’ll be thrilled! 😊
First class customer service
All the staff in the Gainsborough office are always friendly and helpful.
Ashlea was always there to answer my questions and absolutely nothing was too much trouble.
Will continue to use them for all our future holiday bookings.
February 25, 2026
Reply from Hays Travel - Gainsborough
Thank you so much Pauline for this lovely review :) We will make sure this gets passed onto Ashley - We hope you have a wonderful holiday.
Gainsborough Branch
Gainsborough Branch
Friendly staff who are always happy to help with all your needs. Great service and a welcoming atmosphere — highly recommended!
March 3, 2026
Reply from Hays Travel - Gainsborough
Thank you so much Claire for taking the time to write this lovely review :) We hope you have a wonderful Holiday.
Your sales person Ashley gave me a 100%…
Your sales person Ashley gave me a 100% service.
I would recommend your company to my friends and family
March 3, 2026
Reply from Hays Travel - Gainsborough
Thank you for your lovely review :) We will be sure to pass this onto Ashley :)
Stuck in Manchester 28/02 due to the…
Stuck in Manchester 28/02 due to the conflict in the Middle East, due to fly to Doha.
Ashley who was supposed to be in a rest day - thankfully decided to work, was fabulous and found us an alternative holiday & to a destination we wanted to return to. Thanks again you’re a gem
March 1, 2026
Reply from Hays Travel - Gainsborough
Oh, We are so sorry that you got stuck at Manchester, however we super pleased that our agent went above and beyond and as stated worked their day off to assist in these demanding times.
We will sure let Ashley know that we value her time and efforts and we are pleased she has managed to get you another holiday and we hope you are having the most amazing time and can't wait to hear about it.
Thank you so much for the lovely review
I think we got the right holiday at the…
I think we got the right holiday at the right price.
Help and info was great.
February 26, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for leaving us review, I'm pleased to read that you had a good experience and found what you what you was looking for.
Thank you for taking the time to leave the review.
Look forward to helping you as your holiday approaches :)
Great experience booking our holiday to…
Great experience booking our holiday to Thailand. Staff were friendly and helpful
February 21, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for taking the time to write this lovely review.:) We hope you have an amazing holiday in Thailand. :)
nothing was too much trouble
nothing was too much trouble . staff friendly and helpful. visited after booking to book parking and Hotel and were again very helpful. would book with them again..
February 13, 2026
Reply from Hays Travel - Gainsborough
Thank you for your lovely review :) We hope you have a wonderful holiday.
Service that is brilliant in every way!
Alice Mothershaw has arranged our last 3 Holidays. She is very welcoming, helpful and friendly. She will go above and beyond to ensure the Holiday booked suits your every need. She always keeps us well informed by email or phone and, quite frankly our Holidays would not be the same if it were not for Alice. She is presently arranging our next one! She is a real credit to Hays Travel in Gainsborough.
February 3, 2026
Unprompted review
Reply from Hays Travel - Gainsborough
Thank you so much for your wonderful review!
We’re absolutely delighted to hear how happy you’ve been with the service from Alice. She truly goes above and beyond for her customers, and your kind words mean the world to both her and the whole team here at Hays Travel Gainsborough.
We can’t wait to help with your next holiday – it’s always a pleasure!
I recieved a warm welcome on entry to…
I recieved a warm welcome on entry to the shop.
The staff are friendly, patient and nothing is too much trouble.
And i get great deals.
Thankyou
I will be back
February 6, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for this lovely review :) We will be sure to pass this onto Ashley who booked your holiday. We hope you have a lovely time :)
Chleo was patient listening to my…
Chleo was patient listening to my request which is somewhat unusual, She selected great options for me. I reccomend Chleo highly, thank you, Anna.
February 7, 2026
Reply from Hays Travel - Gainsborough
Thank you for taking the same to write a lovely review :) We really do appreciate it .
Florence trip
Sophie was personable, friendly and very helpful. She listened to the details of what we were looking for and proceeded to find a holiday to suit our needs. We didn’t feel at all rushed. We would definitely recommend Hays travel to friends and family.
February 14, 2026
Reply from Hays Travel - Gainsborough
Thank you for taking the time to write this lovely review :) We will make sure this gets passed onto Sophie.
Words fail me how bad my experience…
Words fail me how bad my experience was, left us without our break to Prague .
Utterly destroyed my leave off work,
Resulting in having to wait for a refund so unable to book new flights or hotel in time.
Unfortunately I won’t be using Hays Travel again.
February 13, 2026
Reply from Hays Travel - Gainsborough
We’re so sorry to hear about your experience and how it resulted in you missing your break to Prague. We completely understand how upsetting and disappointing this must have been, especially after booking time off work.
This is not the level of service we aim to provide, and we’re truly sorry we let you down.
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