We found that Hannah at Hays Travel at Gainsborough really listened to our requests. She gave good advice, came up with some quotes we were happy with but then after we did some research, we changed... See more
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Location
Switch locationBeaumont Street, Unit 13A, Marshalls Yard, DN21 2NA Gainsborough, England, GB
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Excellent service from friendly, helpful and knowledgeable staff. I went in knowing the holiday i wanted and was able to get a discount which i wasn't expecting. Staci also sorted out passenger as... See more
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On walking into the store we were greeted by warm friendly staff. Staci dealt with our initial enquiry and was really helpful. When we received our quote and returned to the store we were met by Hanna... See more
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We are always greeted with a welcoming smile and any questions are skillfully answered. Our entire booking experience was dealt with patience and professionalism. Advice on skincare, clothing a... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Beaumont Street, Unit 13A, Marshalls Yard, DN21 2NA, Gainsborough, England, United Kingdom
- 01427333025
4.9
Excellent
404 reviews
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The experience was made great by AliceAlice
The experience was made great by Alice, what i was booking was complex and difficult and she was very patient and professional, she couldn't have been any better
May 10, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for your kind words! We’re delighted to hear Alice made the process smooth and stress-free for you. We’ll be sure to pass on your lovely feedback to her — she’ll really appreciate it!
Staff are very efficient and welcoming…
Staff are very efficient and welcoming and easy to speak to, they made the experience of booking the flight, hotel and airport car parking very easy
May 7, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for this lovely review :) We wish you a fabulous holiday.
Great service
We visited Hays Travel in Gainsborough and Alice helped us book our holiday for 2028.
Always fantastic service at Hays Travel and all the staff are helpful, friendly and knowledgeable.
May 2, 2026
Reply from Hays Travel - Gainsborough
Thank you for this lovely review :) We hope you have a fantastic holiday
Staff very helpful
Staff very helpful, questions answered, nothing was a problem. Would recommend.
April 26, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review Sue - We hope you have a fantastic holiday :)
Good customer relations and very…
Good customer relations and very helpful staff. Got all info that was need for my holiday. Thankyou
April 28, 2026
Reply from Hays Travel - Gainsborough
Thank you for taking the time to write this lovely review. We hope you have a fantastic holiday
Very friendly and made booking my…
Very friendly and made booking my holiday very easy very helpful
April 30, 2026
Reply from Hays Travel - Gainsborough
Thank you for your lovely review Graham :)
Friendly welcoming professional agents.
Friendly welcoming professional agents. Provided efficient service from start to finish, making the booking experience, smooth, stress free and enjoyable.
April 26, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for taking the time to write this lovely review :) We hope you have a fantastic holiday
I’ve never travelled abroad before
I’ve never travelled abroad before, the help I received from Hannah was first class, she put me at ease, and took me through everything step by step, I couldn’t have asked for more. She’s a credit to the company..as I’m sure all the staff are.i’d definitely use Hays Travel again.
April 21, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely feedback! We’re thrilled to hear that Hannah made your first trip abroad such a smooth and reassuring experience. She’ll be delighted to know how much her support meant to you. We look forward to helping you plan your next adventure!
Great visit yesterday into the…
Great visit yesterday into the Gainsborough shop .
They sorted out my wife’s assist needs for our holiday soon .
We also booked another holiday too great price etc.Hannah & Lisa were fab thanks again ladies .
April 28, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for this lovely review Gary :) We hope you have a fantastic holiday.
Everybody was very friendly and Ashley…
Everybody was very friendly and Ashley was very helpful and very friendly we had a laugh so it was a pleasure going in .
April 23, 2026
Reply from Hays Travel - Gainsborough
Thank you so much David :) - We hope you have a lovely Holiday
Excellent Service
Made an initial enquiry with a wonderful lady called Alice at the Gainsborough Branch and she was amazing. Took all our details and kept us up to date with when it was available book. Courtesy calls, emails and in person chats. We couldn't of asked for better. Booking our special trip and again she was fantastic. So friendly, knowledgeable, professional and lots of fun. Will definitely book with Alice again. 5 stars.
April 14, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review! We're delighted to hear Alice provided such fantastic service from start to finish. We'll be sure to pass on your kind words—she’ll be thrilled. We look forward to helping you plan your next special trip!
Efficient service
Efficient service, catering for what we asked for.
We are in the process of planning a trip in the autumn, and we also wanted to book a short break in the early summer.
April 20, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review Mark. We will make sure this gets passed onto Hannah. Wishing you both a lovely holiday :)
First class service
Very friendly helpful and professional service. Every one goes that extra mile to help you. Well Done to all at Gainsborough and Retford shops. A credit to the company
April 21, 2026
Reply from Hays Travel - Gainsborough
We appreciate your kind words! It's great to hear you received friendly, helpful, and professional service. We're so pleased our teams went the extra mile for you.
Reply from Hays Travel - Gainsborough
Thank you so much David :) We hope you have a wonderful holiday.
Great experience at hays travel Gainsborough
Great experience at hays travel Gainsborough . Greet with friendly efficient staff . Dealt with Staci to start with and then when went back after the weekend as needed to check dates at work and Staci on annual leave we dealt with Hannah . Both ladies where exceptional and we came away with a holiday booked and really happy with the service we had received.
April 13, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for taking the time to write this lovely review. We really do appreciate it. We hope you have a fantastic holiday.
Would recommend
Alice was helpful and efficient, took time to listen to what I was looking for from a holiday. The booking process was simple and reassuring. Would recommend Hays Travel based on my experience.
March 24, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for your kind words! We are really glad that Alice could help find the right holiday for you and make the process smooth and reassuring. We really appreciate your recommendation and hope you have an amazing trip!
Always get greeted with a smile and…
Always get greeted with a smile and very helpful another holiday booked
April 15, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for this lovely review Beverley- We hope you have a fantastic Holiday :)
Italian holiday
My husband & I visited the Gainsborough branch to book a holiday to Rome for our silver wedding anniversary. Having not been abroad for many years we were feeling a little anxious & unsure of what to do. We need not have worried. Alice was amazing! Her professionalism & knowledge was second to none. She instantly made us feel welcome & completely at ease. We left looking forward & excited about our upcoming holiday & reassured that everything was in hand & arranged. Would highly recommend this branch & will definitely be booking from there in the future 😊
April 11, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review! We’re delighted Alice was able to make you feel at ease and help plan such a special trip. Wishing you a wonderful silver anniversary in Rome — we look forward to helping you again in the future 😊
Great Customer service
Customer Service was top notch and extremely helpful staff who also managed to get us a good discount
April 8, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for taking the time to wite this lovely review. We will be sure to pass this onto Ashley :)
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review :) We hope you have a lovely holiday
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