We found that Hannah at Hays Travel at Gainsborough really listened to our requests. She gave good advice, came up with some quotes we were happy with but then after we did some research, we changed... See more
Company replied
Location
Switch locationBeaumont Street, Unit 13A, Marshalls Yard, DN21 2NA Gainsborough, England, GB
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Excellent service from friendly, helpful and knowledgeable staff. I went in knowing the holiday i wanted and was able to get a discount which i wasn't expecting. Staci also sorted out passenger as... See more
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On walking into the store we were greeted by warm friendly staff. Staci dealt with our initial enquiry and was really helpful. When we received our quote and returned to the store we were met by Hanna... See more
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We are always greeted with a welcoming smile and any questions are skillfully answered. Our entire booking experience was dealt with patience and professionalism. Advice on skincare, clothing a... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Beaumont Street, Unit 13A, Marshalls Yard, DN21 2NA, Gainsborough, England, United Kingdom
- 01427333025
4.9
Excellent
404 reviews
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Staff so friendly and helpful
January 10, 2026
Reply from Hays Travel - Gainsborough
Thank you for your lovely review :)
The staff were really helpful and…
The staff were really helpful and explained our trip to us leaving us feeling really excited. Everything was explained and staff answered any questions that we had. Was the first time we had used Hays Travel and will certainly use them again.
January 6, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review! We hope you have a wonderful holiday, and we’ll be sure to pass your kind words on to Staci 😊
Really helpfull and efficient
Really helpfull and efficient. This is the first time i have used Hayes and i will certainly come back to book my next holiday.
Well done for having patience with an elderly lady .
January 1, 2026
Reply from Hays Travel - Gainsborough
Thank you for taking the time to leave such a kind review! We’re so happy you had great service and will be sure to pass this along to Ashley 😊
Ashley at the Gainsborough branch was…
Ashley at the Gainsborough branch was amazing! Not only did she sort all the boring stuff for us she got us the best deal! It's our first family holiday with a nearly 2 year old coming up and she ensured we would have everything on site we may need, perfect location & amazing price. Thankyou Ashley!!
January 1, 2026
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review Naomi, We will make sure this is passed onto Ashley :) We hope you have a lovely holiday.
Alice was very good and we eventually…
Alice was very good and we eventually got everything confirmed. Quite lengthy dealing with a third party on tbe phone though.
Will use Hays travel again and have used them several times previously.
December 21, 2025
Reply from Hays Travel - Gainsborough
Thank you for your lovely review :) We will make sure this gets passed onto Alice.
Reply from Hays Travel - Gainsborough
Thank you for your lovely review :)
Alice was very helpful and helped us…
Alice was very helpful and helped us book our holiday, went through everything, explained what each selection would give us and the costings, helping us to decide what cruise was best for us
December 2, 2025
Reply from Hays Travel - Gainsborough
Thank you for your lovely review :) We will be sure to pass this onto Alice.
Reply from Hays Travel - Gainsborough
Thank you for your lovely review David :)
Reply from Hays Travel - Gainsborough
Thank you for your lovely review :)
Satisfaction
All staff were welcoming and wanting to help. Staci could not be faulted in the information provided and wanting to please.
November 29, 2025
Reply from Hays Travel - Gainsborough
Thank you so much Melvyn for your lovely review. :) We will be sure to pass on your kind words to Staci .
We have been using Hays in Gainsborough…
We have been using Hays in Gainsborough since they opened and can honestly say they are fantastic.
They are both patient and professional with a great knowledge of how to help their customers.
November 29, 2025
Reply from Hays Travel - Gainsborough
Thank you so much for your wonderful review! We truly appreciate your loyalty and support since the day we opened. :)
Staff exceptionally helpful polite and…
Staff exceptionally helpful polite and friendly any questions we had were answered no trouble at all
November 22, 2025
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review :) We hope you have a fantastic holiday
Amazing
Robyn was absolutely amazing at meeting our needs and changing things round on more than one occasion. Cannot recommend Hays enough.
November 23, 2025
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review - we will be sure to pass this onto Robyn :)
Very helpful.
Very helpful.. We explained what we needed and we were given 3 choices of hotel - anymore would have been too much information. Alice was very patient and professional ,everything seemed easy.
Would certainly recommend Hays Travel
November 20, 2025
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review and for choosing Hays Travel:) - We will be sure to pass on your lovely words to Alice.
Staff very friendly and couldn't be…
Staff very friendly and couldn't be more helpful. Very pleasant experience. We will be back for our next holiday booking.
November 19, 2025
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review Joy. We look forward to seeing you in the future :)
We went to book a cruise via Hays in…
We went to book a cruise via Hays in Gainsborough. Our agent, Alice was really helpful. She was able to make our booking, and took time to explain the itinerary as well as options for flights to reach our port of departure.
Thank you Alice.
November 16, 2025
Reply from Hays Travel - Gainsborough
Thank you for taking the time to wrote this lovely review - We will be sure to pass this onto Staci and Alice. :)
Special thanks
I want to give a special thanks, and ask that this be passed on to whichever senior staff this may include, to Robyn at the Gainsborough office for her excellent service in helping me book a holiday. It was quite complicated and needed her to spend a significant amount of time contacting the provider and liaising with me in order to agree the cost and all the details.
Thank you.
October 6, 2025
Unprompted review
Reply from Hays Travel - Gainsborough
Thank you for your kind words! We really appreciate you taking the time to share your feedback. We will be sure to pass this onto Robyn :)
Hannah was so lovely and very…
Hannah was so lovely and very knowledgeable. She booked out our holiday in no time . I always use tui but I won’t be from now on I will
Be going to see Hannah and using hays travel
November 14, 2025
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review and for choosing Hays Travel! We’re delighted to hear that Hannah provided you with great customer service. We’ll be sure to pass your kind words on to her.
Excellent service from Ashley & her…
Excellent service from Ashley & her team, with their research, knowledge & friendly approach
November 4, 2025
Reply from Hays Travel - Gainsborough
Thank you for your kind words! We’re so pleased to hear you found our service efficient and friendly. We really appreciate you taking the time to share your feedback.
We were looking for a Christmas…
We were looking for a Christmas get-away and Sophie found us the perfect cottage. Everything we asked and more! Really helpful.
October 26, 2025
Reply from Hays Travel - Gainsborough
Thank you for your lovely review :) We will be sure to pass this onto Sophie .
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