We found that Hannah at Hays Travel at Gainsborough really listened to our requests. She gave good advice, came up with some quotes we were happy with but then after we did some research, we changed... See more
Company replied
Location
Switch locationBeaumont Street, Unit 13A, Marshalls Yard, DN21 2NA Gainsborough, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service from friendly, helpful and knowledgeable staff. I went in knowing the holiday i wanted and was able to get a discount which i wasn't expecting. Staci also sorted out passenger as... See more
Company replied
On walking into the store we were greeted by warm friendly staff. Staci dealt with our initial enquiry and was really helpful. When we received our quote and returned to the store we were met by Hanna... See more
Company replied
We are always greeted with a welcoming smile and any questions are skillfully answered. Our entire booking experience was dealt with patience and professionalism. Advice on skincare, clothing a... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Beaumont Street, Unit 13A, Marshalls Yard, DN21 2NA, Gainsborough, England, United Kingdom
- 01427333025
4.9
Excellent
404 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very very good service lovely staff…
Very very good service lovely staff very pleased
November 1, 2025
Reply from Hays Travel - Gainsborough
Thank you for taking the time to leave a review.
We are pleased you had a great experience with us and our staff.
We look forward to helping you again soon :)
The five stars tells it all !
October 30, 2025
Reply from Hays Travel - Gainsborough
Thank you for your lovely Review :)
Great experience for booking holidays
Great experience for booking holidays, first time I’ve booked with them and will continue to do so
October 26, 2025
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review Karen. We will be sure to pass this onto Sophie :) - We hope you have a lovely holiday .
Im a returning customer
Im a returning customer. My 1st booking with Hayes was a tour to south Africa which was amazing and that was booked with Sean in the Retford branch, on my return I was keen to book another tour but the Retford branch was going through a refurbishment so I went to the Gainsborough branch and was looked after by Hannah who was lovely. I booked a 17 day tour to Vietnam and she got me the best price through Mercury Travels.
Thank you Hannah you are an asset to the company
October 23, 2025
Reply from Hays Travel - Gainsborough
Thank you so much for your wonderful review and for choosing Hayes Travel again! We’re delighted to hear that you enjoyed your South Africa tour and that Hannah in our Gainsborough branch helped you plan another amazing adventure to Vietnam. We’ll be sure to pass on your kind words to both Hannah and Sean. :)
Reply from Hays Travel - Gainsborough
Thank you for your kind words! We’re so pleased to hear you found our service efficient and friendly. We really appreciate you taking the time to share your feedback.
Wouldn't want to book anywhere else for…
Wouldn't want to book anywhere else for holidays, staff go above & beyond to help & Alice is amazing, so friendly & helpful, she's a credit to the company!! 😊
October 20, 2025
Reply from Hays Travel - Gainsborough
Thank you so much for your review, I will make sure this gets passed on to Alice! The team at Hays Travel Gainsborough hope that you have a lovely holiday :)
Really couldn't ask for anymore from…
Really couldn't ask for anymore from the team really helpful and got us a dream holiday booked for a great price
October 19, 2025
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review :~) We will be sure to pass your comments onto Robyn . We hope you have a lovely holiday.
Brilliant service
Brilliant service. Hannah was very helpful.
It was a last minute booking and she found us a brilliant cruise.
Definitely use them for future bookings.
October 4, 2025
Reply from Hays Travel - Gainsborough
Hi Rita, thank you so much for your lovely review. We hope you had a wonderful holiday :)
Alice was very good excellent service
Alice was very good and answered all our questions . We would highly recommend Hays Travel.
October 12, 2025
Reply from Hays Travel - Gainsborough
Thank you so much for your review, I will make sure this gets passed on to Alice! The team at Hays Travel Gainsborough hope that you have a lovely holiday :)
Very friendly staff
As soon has you walk through the door the staff are so welcoming. Very helpful and very friendly. They go the extra mile to make sure you get the right holiday package. Answers any question you ask at any time. Wouldn’t want to go anywhere else
October 9, 2025
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review :) We will make sure this gets passed on to Ashley. We hope you have a fantastic holiday.
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review! We hope you have a wonderful holiday.
Great work …
Robyn at Hays Travel Gainsborough was amazing, we went in with a vague idea of what we wanted and she talked through with us about what we wanted from our Lapland break for 2026, she worked with us to get the best price and called us once she had got the additional information we’d asked for. We called in the day after to pay our deposit and Robyn got all of our paperwork together and even sorted us out with a pre paid card to be able to use whilst on all of our future holidays.
Happy with the customer service we received, Robyn went above and beyond for us. Thank you
October 5, 2025
Reply from Hays Travel - Gainsborough
Thank you so much for this review! I am so happy you managed to find a fabulous holiday! We hope you have a great holiday. We will pass your lovely review onto Robyn :)
The rep I had was great
The rep I had was great, she helped us with being first time cruisers and requiring a disability room she was informative and gave great suggestions in the type of cruises to go for as a first time. It took time to organise but the rep was very calm and understanding.
October 6, 2025
Reply from Hays Travel - Gainsborough
Thank you so much for your lovely review Michael :~) We will be sure to pass your comments onto Hannah. We hope you have a lovely holiday.
Very friendly staff all working as a…
Very friendly staff all working as a team to make our visit a relaxing confident visit.
October 5, 2025
Reply from Hays Travel - Gainsborough
Thank you for your lovely review :) We Hope you have a fantastic holiday.
Reply from Hays Travel - Gainsborough
Thank you for your lovely review :) We will be sure to pass this on to Robyn
Generally very helpful
Generally very helpful. Made to feel welcome with our dog gave us some different options
September 30, 2025
Reply from Hays Travel - Gainsborough
Thank you for your lovely review :) We will be sure to pass this on to Sophie
Friendly and helpful staff
The staff were very friendly and knowledgeable. The lady helped us to sort and book our holiday including parking.
September 21, 2025
Reply from Hays Travel - Gainsborough
Thank you for your review! We will be sure to pass on your lovely review to Staci :)
Excellent Service
Robyn was very helpful and friendly. We haven’t been on a cruise before and she gave us lots of helpful information and made the booking process very simple.Excellent service.
September 18, 2025
Reply from Hays Travel - Gainsborough
Thank you for your review! We will be sure to pass on your lovely review to Robyn :)
The team here at Hays Travel Gainsborough hope that you have a lovely holiday.
Reply from Hays Travel - Gainsborough
Thank you for your lovely review! We hope that you have a great holiday :)
My name is Lesley not Linda 😀 the…
My name is Lesley not Linda 😀 the agents are so helpful and friendly, If I had any queries they would always be happy to help, I wouldn’t fly with any other Airline but Jet2
September 22, 2025
Reply from Hays Travel - Gainsborough
Thank you so much for the review! We hope to see you in store soon for your next exciting adventure! Have a fabulous holiday!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.