Sarah, who helped us at the Galashiels branch, was fantastic! She did absolutely everything for us and was both friendly and professional. Hays should be very proud of having such a wonderful member o... See more
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See what reviewers are saying
Travel agent Kiara, very knowledgeable, trying to sort out a hotel for five people, within a price range at short notice, proved challenging, but with Kiras patients and knowledge, found our holiday.... See more
Company replied
Love hays travel..always use it. saw Amy today in the galashiels branch and she made the holiday booking extremely easy. Very efficient and other team members always on hand to help.very friendly atm... See more
Company replied
Hayley was excellent in helping us find our Caribbean cruise / hotel holiday . Very patient with us changing hotels etc. . Took all the stress away from us trying to do it ourselves . Why try doing it... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
86 Channel Street, TD1 1BD, Galashiels, United Kingdom
- 01896477015
4.9
Excellent
1K reviews
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Good product knoledge
December 21, 2025
Reply from Hays Travel - Galashiels
Thank you for the kind review, I will pass this on to Amy.
Hayley, Travel consultant
No hassle and helpful.
December 19, 2025
Reply from Hays Travel - Galashiels
Thank you for taking the time to leave a review for Hayley - I will be sure to pass along your comments. Thank you again for choosing to book with us.
Kiara
The staff
The staff , especially Sarah went the extra mile , very helpful and cheerful!!
December 7, 2025
Reply from Hays Travel - Galashiels
Thank you for booking your cruise with me and for your lovely review, always appreciated. Something wonderful to look forward to :-) Sarah Travel Consultant
Happy friendly efficient service 😃👍
Happy friendly efficient service 😃👍
Came out smiling 😊
December 6, 2025
Reply from Hays Travel - Galashiels
Thank you for booking your trip to Rome with me and you lovely review, always appreciated. Glad to find what you were looking for :-) Sarah Travel Consultant
Reply from Hays Travel - Galashiels
Thank you for your kind review. Amy - Branch manager
Reply from Hays Travel - Galashiels
Thank you for your lovely review, always appreciated. I will be sure to pass this on to Louise on her return from leave. Sarah Travel Consultant
Was able to book the holiday I wanted…
Was able to book the holiday I wanted at a good price. The staff's expertise is always appreciated.
November 18, 2025
Reply from Hays Travel - Galashiels
Thank you for your lovely review, always appreciated. Hope you both have a fab trip. Sarah Travel consultant
Staff always pleasant and helpful
Staff always pleasant and helpful. Friendly atmosphere.
November 26, 2025
Reply from Hays Travel - Galashiels
Hi Christopher and Alison,
Thank you for taking the time to leave a kind review - it is really appreciated. I will be sure to pass along the feedback to Amy when she is next in :)
Kiara, Assistant Manager
Friendly and efficient.
The staff in the shop are very helpful. We were just enquiring , about an advertised holiday. All the information we needed ,was given in a professional manner.
On contacting our agent, she checked and advised us about all we needed to know.
Amazing group of people.
November 19, 2025
Reply from Hays Travel - Galashiels
Thank you for your lovely review, always much appreciated. It was a pleasure to book your trip for you and now something wonderful to look forward to :-) Sarah Travel Consultant
We needed to book a holiday at short notice.
We needed to book a holiday at short notice due to an unexpected cancellation elsewhere. The colleague, Kiara, we dealt with was courteous, polite and knowledgeable about the products available. Kiara dealt with everything with ease and professionalism even booking discounted car parking needed.
Hays also offer very competitive exchange rates for currency.
November 26, 2025
Reply from Hays Travel - Galashiels
Hi Tom,
Thank you so much for the kind review! It was lovely to meet you both and help get an alternative holiday booked for you. Hope you both have a fantastic holiday :)
Kiara
Holiday
Sarah at Galashiels is fantastic she is so helpful and explains everything and deals with all my requirements she is amazing wouldn't go anywhere else
November 25, 2025
Reply from Hays Travel - Galashiels
That's so lovely :-) thank you for this wonderful review. It is always a pleasure to look after your holiday requirements for you both. Something to look forward to xx Sarah Travel Consultant
Reply from Hays Travel - Galashiels
Thank you for your lovely review, always appreciated. I will be sure to pass this on to Louise on her next day in. Sarah Travel Consultant
Staff
Staff, information, speed of booking and expertise in finding the right thing were all excellent. Follow up also in good time.
November 21, 2025
Reply from Hays Travel - Galashiels
Thank you for your kind review. Amy - Branch Manager
Reply from Hays Travel - Galashiels
Thank you for your kind review. Amy - Branch Manager
Brilliant service very friendly and…
Brilliant service very friendly and help you find your perfect holiday never had a complaint the ladies are lovely
November 12, 2025
Reply from Hays Travel - Galashiels
Thank you for your lovely review, always appreciated. We will be sure to pass this on to Kiara on her return from annual leave :-) Sarah Travel Consultant
Reply from Hays Travel - Galashiels
Thank you so much for the kind review for Carmen. I will pass on the review to her. Thank you for your booking!
Louise
As usual Carmen was very efficient and…
As usual Carmen was very efficient and friendly. Holiday booked with ease.
November 13, 2025
Reply from Hays Travel - Galashiels
Thank you very much for your kind words, it is much appreciated. It was my pleasure to arrange your holiday.Carmen
Yet again Kiara was excellent
Yet again Kiara was excellent, very helpful and always very welcoming
November 12, 2025
Reply from Hays Travel - Galashiels
Thank you so much for the kind review Veronica- always my pleasure to help you arrange your holidays! :)
Kiara
Great staff and advice
I always look for Carmen when I want to book my holiday. She gives the best service and explaines everything clearly. Nothing is ever a problem and I always get the best deal.
November 6, 2025
Reply from Hays Travel - Galashiels
Thank you very much for your lovely review it is much appreciated. It is always a pleasure to arrange your holidays, thank you for your loyalty. Carmen
Very helpful and nothing was a problem…
Very helpful and nothing was a problem talked us thro our first cruise booking
November 2, 2025
Reply from Hays Travel - Galashiels
Thank you for your kind words it is much appreciated. It was my pleasure to be able to arrange your cruise. I hope you will have a great time.Carmen
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