Sarah, who helped us at the Galashiels branch, was fantastic! She did absolutely everything for us and was both friendly and professional. Hays should be very proud of having such a wonderful member o... See more
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Travel agent Kiara, very knowledgeable, trying to sort out a hotel for five people, within a price range at short notice, proved challenging, but with Kiras patients and knowledge, found our holiday.... See more
Company replied
Love hays travel..always use it. saw Amy today in the galashiels branch and she made the holiday booking extremely easy. Very efficient and other team members always on hand to help.very friendly atm... See more
Company replied
Hayley was excellent in helping us find our Caribbean cruise / hotel holiday . Very patient with us changing hotels etc. . Took all the stress away from us trying to do it ourselves . Why try doing it... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
86 Channel Street, TD1 1BD, Galashiels, United Kingdom
- 01896477015
4.9
Excellent
1K reviews
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Fantastic service as usual
Fantastic service as usual. Carmen looked at dates to suit us and accomadation on ground level. It will be our sixth time to the same hotel and we cant wait,
January 9, 2026
Reply from Hays Travel - Galashiels
Thank you so much for your kind review for Carmen. I will be sure to let her know. Thank you for booking - Amy Branch Manager
Reply from Hays Travel - Galashiels
Hi Craig, thank you for your kind review and thanks again for booking with us - Connor :)
Lady very helpful although I had…
Lady very helpful although I had already done my research so knew exactly what I wanted
January 9, 2026
Reply from Hays Travel - Galashiels
Thank you Lorna for your lovely review! Glad we were able to help you out with your future holiday
-Louise
Reply from Hays Travel - Galashiels
Thank you for your kind review. Amy - Branch Manager
Brilliant experience, great knowledge
It was so nice to share some of the burden of choosing a break. We only used a walk in because we had won a voucher but we will definitely be back. The fact that you price match makes it an absolute bonus.
January 14, 2026
Reply from Hays Travel - Galashiels
Hi Hazel,
Thank you so much for your kind review for Hayley, I will be sure to pass on your comments. Thank you again for booking with us.
Kiara, Assistant Manager
Happy experience booking Jersey holiday
Connor did a good job finding the best priced holiday in Jersey available and was pleasant to deal with throughout this process.
January 6, 2026
Reply from Hays Travel - Galashiels
Hi David,
Thank you so much for your kind review for Connor and thank you for booking your next Jersey trip with us again.
Kiara
Need help go to Galashields Hayes travel
They have always been very helpful and they always do what they can to help you out on anything which you may need
January 13, 2026
Reply from Hays Travel - Galashiels
Always a pleasure to book your trips for you Martin. Thank you for the lovely review! - Sarah
Kiara
The agent who dealt with us , Kiara, couldn’t have been more helpful. She was cheerful, knowledgeable, personable and just so easy to do business with. I’d recommend her to anyone wishing to book a holiday.
January 12, 2026
Reply from Hays Travel - Galashiels
Thank you so much for the kind review, I really appreciate it. It was my pleasure to help arrange your trip. Thank you again for booking with me - Kiara
Very helpful staff nothing to much for…
Very helpful staff nothing to much for them to look at different places for you before you book holiday. Amy is so good going through everything with you. First class
January 11, 2026
Reply from Hays Travel - Galashiels
Thank you so much for your kind words. Was lovely to see you yesterday. Thank you for booking again. Amy x
Reply from Hays Travel - Galashiels
Thank you so much for your kind review for Connor. I will be sure to pass on your comments. Thank you for booking.
Kiara, Assistant Manager
Hayley the staff member was fantastic
Hayley the staff member was fantastic, took time to explain everything and made it very easy for us
January 9, 2026
Reply from Hays Travel - Galashiels
Thank you so much for your kind review for Hayley. I will be sure to pass on your comments. Thank you for booking - Amy Branch Manager
Reply from Hays Travel - Galashiels
Hi Mrs Gribbin,
Thank you for taking the time to leave a review for Hayley and for trusting us with your first holiday booked through a travel agent.
- Kiara, Assistant Manager
Staff are efficient and extremely…
Staff are efficient and extremely helpful with assisting myself in organising documentation.
January 6, 2026
Reply from Hays Travel - Galashiels
Thank you very much for your lovely review Robert, it's always our pleasure to help arrange your holidays :)
Kiara
Reply from Hays Travel - Galashiels
Thank you so much for your kind review for Hayley. I will be sure to pass it on. Amy - Branch manager
Holiday planning
Great service, Louise couldn't have helped any more she was fab and made it possible to book the holiday that we really wanted.
December 31, 2025
Reply from Hays Travel - Galashiels
Hi Valerie,
Thank you very much for leaving such a kind review, I will be sure to pass along your comments to Louise.
- Kiara, Assistant Manager
Hay Travel, Galashiels
Carmen was very helpful as always.
I am looking forward to my holiday.
December 31, 2025
Reply from Hays Travel - Galashiels
Thank you for booking with us again and your lovely review for Carmen. We will pass this on to her on her next day in. Sarah Travel Consultant
Excellant very patient Carmen very…
Excellant very patient Carmen very good with us thats why we book with her
December 30, 2025
Reply from Hays Travel - Galashiels
Thank you for your lovely review and booking another trip with us for you both to look forward to. We will be sure to pass this on to her when she is next in. Sarah Travel Consultant
Kiera was so helpful in finding us a…
Kiera was so helpful in finding us a holiday that fits our needs. She had so much patience and took time to investigate and show us the area we would be going to. Nothing was too much trouble. An excellent service.
December 17, 2025
Reply from Hays Travel - Galashiels
Thank you for booking with us and your lovely review. We will be sure to pass this on to Kiara when she is next in. Something wonderful to look forward to. Sarah Travel Consultant
Staff help when others fail
Louise and Kiara were excellent and took over from Amy who had not helped. Louise took time to find out what I wanted and worked to get me the best deal. She added items I wished and had put together a full package that I am very happy with.
December 28, 2025
Reply from Hays Travel - Galashiels
Hi Catherine - thank you very much for taking the time to leave a review and for coming in on Saturday, I am glad Louise managed to get something booked for you.
- Kiara
Friendly and helpful
Sarah was friendly and helpful. She was willing to look at lots of different options for us until we found a holiday that ticked all the boxes for us.
December 21, 2025
Reply from Hays Travel - Galashiels
Thank you for your lovely review, much appreciated. It was a pleasure to book your ski holiday for you and I am glad that I found what you were all looking for. Not long to wait for this wonderful trip. Have a lovely Christmas. Sarah Travel Consultant
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