Travel agent Kiara, very knowledgeable, trying to sort out a hotel for five people, within a price range at short notice, proved challenging, but with Kiras patients and knowledge, found our holiday.... See more
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Love hays travel..always use it. saw Amy today in the galashiels branch and she made the holiday booking extremely easy. Very efficient and other team members always on hand to help.very friendly atm... See more
Company replied
Hayley was excellent in helping us find our Caribbean cruise / hotel holiday . Very patient with us changing hotels etc. . Took all the stress away from us trying to do it ourselves . Why try doing it... See more
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We’ve now used Hays for our booking a few times and have always found them very efficient, friendly, helpful and all the staff we have dealt with give a great personal service.
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
86 Channel Street, TD1 1BD, Galashiels, United Kingdom
- 01896477015
4.9
Excellent
1K reviews
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Brilliant could not do enough for us…
Brilliant could not do enough for us top class 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
July 1, 2026
Reply from Hays Travel - Galashiels
Thank you for your kind review and for booking with us. Amy - Branch Manager
Connor was very helpful looking at a…
Connor was very helpful looking at a number of alternative solutions and dealt with enquiries promptly and courteously
July 14, 2026
Reply from Hays Travel - Galashiels
Hi Frank, thank you for your kind review, it is very much appreciated and thanks again for booking with us. - Connor :)
Great personal service from the…
Great personal service from the staff.Alwsys very helpful and charming
July 2, 2026
Reply from Hays Travel - Galashiels
Thank you very much for your kind review and thank you for booking with us again. I will pass along your comments to Sarah on her return.
- Kiara, Assistant Manager
Used Hays for many years all the staff…
Used Hays for many years all the staff are very helpful and provide excellent customer service
July 2, 2026
Reply from Hays Travel - Galashiels
Hi Gary,
Thank you for your kind review and for continuing to book with us. I will pass along your comments to Hayley :)
- Kiara, Assistant Manager
Brilliant
Kiara was so patient while I looked at so many different holidays and had so many requests.
When I finally made my decision she booked our holiday very efficiently over the phone.
July 7, 2026
Reply from Hays Travel - Galashiels
Thank you for your kind review! We are so pleased to hear that our team was patient and efficient in helping you find and book your perfect holiday.
I will pass your lovely words over to Kiara on her return
Sarah Travel Consultsnt
We were very happy with the service we…
We were very happy with the service we received on booking our holiday, after giving instructions on where we wanted to go, it was a challenge but Sarah managed to make it happen thank you
July 7, 2026
Reply from Hays Travel - Galashiels
Doreen,
Thank you for your wonderful 5-star review! So pleased I was able to make your holiday booking happen, even with a challenge. :-) I hope you have a fantastic trip!
Sarah Travel Consultant
A lovely assistant Sarah
A lovely assistant Sarah, who was pleasant, knowledgeable and helpful.
July 6, 2026
Reply from Hays Travel - Galashiels
Thank you for your lovely review. It was a pleasure to book your River Cruise for you. Something wonderful to look forward to :-)
Sarah Travel Consultant
Pleasant staff who make booking a…
Pleasant staff who make booking a holiday a pleasure 🙏
July 7, 2026
Reply from Hays Travel - Galashiels
Thank you as always for your kind review and for continuing to book with us :) - Kiara
Always a great experience
Always a great experience. Carmen is so calm and easy to deal with
July 3, 2026
Reply from Hays Travel - Galashiels
Thank you for your lovely review for Carmen. I will be sure to pass on your comments. Amy - Branch Manager
Very helpful and very pleasant and…
Very helpful and very pleasant and joyful experience Amy did everything for us and we would like to thank her for her help
July 2, 2026
Reply from Hays Travel - Galashiels
Thank you so much for your kind review. It was lovely to meet you both. Thank you for booking with us again. Amy - Branch Manager
Very knowledgeable and helpful staff
The staff at Hays Travel are all very knowledgeable and helpful. We were able to get our holiday booked with ease thanks to Sarah. Have used Hays Travel many times to book holidays and have never been disappointed with their service. Thank you.
July 1, 2026
Reply from Hays Travel - Galashiels
Thank you for booking with us again and for your lovely review for Sarah. I will be sure to pass your comments on. Amy - Branch Manager :)
Reply from Hays Travel - Galashiels
Thank you for your kind review. Amy - Branch Manager
Everything was excellent Sarah was very…
Everything was excellent Sarah was very helpful.Good to do business with you. Thanks.
July 1, 2026
Reply from Hays Travel - Galashiels
Thank you for booking with us again and thank you for your kind review for Sarah. Amy - Branch Manager
…First class service
Had a good experience booking my next holiday with Hailey. Nothing was any problem to her. Great ambassador for Hays. Got the holiday we wanted for the price we wanted. Keep up the good work
June 30, 2026
Reply from Hays Travel - Galashiels
Thanks so much for the kind review Karin, Made my day! It was a pleasure to get you booked.
Hayley
The hays travel staff are very helpful…
The hays travel staff are very helpful and friendly, helped with issues we had, would recommend.
July 1, 2026
Reply from Hays Travel - Galashiels
Hi Mandy,
Thank you so much for the lovely review and for booking with us again. I will pass along your comments to Hayley :)
- Kiara
I have used your company several times…
I have used your company several times in the past.Kiara was very pleasant, professional and went out of her way to make sure I was fully aware of each step of the booking. I am not good with technology, so she made this upcoming trip as easy as possible. so full marks to her and your company as her employers
June 25, 2026
Reply from Hays Travel - Galashiels
Hi Trish, thank you so much for your kind review I really appreciate it. It was lovely to see you, as always.
- Kiara
Carmen was a very helpful and competent…
Carmen was a very helpful and competent advisor and made sure that we booked the holiday that we were looking for.
June 24, 2026
Reply from Hays Travel - Galashiels
Wee,
Thank you for your kind words! We are so pleased we could help you find the perfect holiday.
Carmen Travel Consultant
Usual excellent service from Sarah and…
Usual excellent service from Sarah and the friendly team. That's why we keep coming back.
June 24, 2026
Reply from Hays Travel - Galashiels
Thank you for your lovely review and booking with us again. Always a pleasure to arrange your holidays for you all. Majorca to look forward to :-)
Sarah Travel Consultant
Easy when you use Hays
Booked through Hays for second time. The agent was great and took her time looking for what we hoped for, which we found. Was happy to troll through what was available. Very helpful, friendly and knowledgeable. Booking went through smoothly.
Have no hesitation in using them again.
June 23, 2026
Reply from Hays Travel - Galashiels
Hi Moira,
Thank you very much for taking the time to leave such a lovely review and thank you for booking with us again. I have passed along your kind comments to Sarah and she says it was her pleasure to help find what you were looking for.
- Kiara, Assistant Manager
Trip to Australia
Hayley was extremely efficient and shared every step of the process with us. The whole process was excellent and the holiday package sourced was exactly what we were looking for.
June 23, 2026
Reply from Hays Travel - Galashiels
Hi Frazer,
Thank you very much for taking the time to leave such a lovely review and thank you for booking. I will pass along your kind comments to Hayley.
- Kiara
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