Travel agent Kiara, very knowledgeable, trying to sort out a hotel for five people, within a price range at short notice, proved challenging, but with Kiras patients and knowledge, found our holiday.... See more
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Love hays travel..always use it. saw Amy today in the galashiels branch and she made the holiday booking extremely easy. Very efficient and other team members always on hand to help.very friendly atm... See more
Company replied
Hayley was excellent in helping us find our Caribbean cruise / hotel holiday . Very patient with us changing hotels etc. . Took all the stress away from us trying to do it ourselves . Why try doing it... See more
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We’ve now used Hays for our booking a few times and have always found them very efficient, friendly, helpful and all the staff we have dealt with give a great personal service.
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
86 Channel Street, TD1 1BD, Galashiels, United Kingdom
- 01896477015
4.9
Excellent
1K reviews
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I will always use Hays travel agents to…
I will always use Hays travel agents to help me with my holiday. The staff are experienced, helpful, friendly and kind mannered. The booking is quick and staff give useful advice and are always there to help. I find that the staff have visited many of the countries and hotels themselves and always give a true and accurate account of their own experience.
June 20, 2026
Reply from Hays Travel - Galashiels
Thank you very much for taking the time to leave such a lovely review Eileen and thank you for continuing to book with us. I will pass along your kind comments to Sarah.
- Kiara
Carmen listened to everything we wanted…
Carmen listened to everything we wanted and exceeded all our expectations
June 20, 2026
Reply from Hays Travel - Galashiels
Thank you Ronnie and Susie for your lovely review it is much appreciated. It was a pleasure to help arrange your holiday for your 30th Wedding Anniversary. Carmen
Hays Galashiels all staff are amazing
Hays Galashiels all staff are amazing
Sarah took her time to look for alternate flights to Germany. Always have a laugh in Hays
June 19, 2026
Reply from Hays Travel - Galashiels
Hi Myra,
Thank you very much for taking the time to leave such a lovely review and thank you for continuing to book with us. I will pass along your kind comments to Sarah.
- Kiara
Staff knowledge
Staff knowledge, attention to detail and willingness to put the extra effort in to make sure that the holiday is the right fit.
June 18, 2026
Reply from Hays Travel - Galashiels
Thank you for you lovely review, much appreciated.I will pass these on to Hayley and Amy when they are next in.
Sarah Travel Consutlant
Reply from Hays Travel - Galashiels
Thank you for your 5 star review very much appreciated. Glad you received excellent service from Carmen, we will pass on your comments to her. Sarah Travel Consultant
The staff in your Galashiels branch…
The staff in your Galashiels branch really caring and informative especially kiara
June 11, 2026
Reply from Hays Travel - Galashiels
Thank you for your kind comments for our Kiara. I will pass this on to her on her return.
Sarah Travel Consultant
Sarah knows us well
Sarah knows us well, finds us a good deal, my best friends goes in books it and I just go in and pay my part. Job done again! Super star team in Gala!!
Georgina
June 2, 2026
Reply from Hays Travel - Galashiels
Thank you for you lovely review. As always, it's a pleasure to organise your trips for you all.
Sarah. Travel Consultant
Reply from Hays Travel - Galashiels
Thank you for your kind review. It was lovely to see you again and get your holiday all sorted. Amy :)
Holiday to SorrentoEase and helpfulness on planning and…
Ease and helpfulness on planning and booking the holiday
June 7, 2026
Reply from Hays Travel - Galashiels
Thank you for your lovely review and for booking with us again. Amy - Branch manager
As usual a first class service from…
As usual a first class service from Carmen.
Always happy to book at Hays.
June 6, 2026
Reply from Hays Travel - Galashiels
Thank you very much for taking the time to leave such a lovely review and thank you for continuing to book with us. I will pass along your kind comments to Carmen.
- Kiara, Assistant Manager
The guys in the shop are so helpful and…
The guys in the shop are so helpful and friendly, they made our booking so much easier than trying to get it right online, they were there talking us through everything and solving any problems we came across
May 30, 2026
Reply from Hays Travel - Galashiels
Hi Crystal,
Thank you very much for taking the time to leave such a lovely review and thank you for booking with us. I will pass along your kind comments to Carmen.
- Kiara, Assistant Manager
Reply from Hays Travel - Galashiels
Hi David,
Thank you very much for the kind review and for booking with us. I will pass along your lovely comments to Carmen.
- Kiara, Assistant Manager
The lady knew what she was doing.Very…
The lady knew what she was doing.Very polite and professional. Nothing seemed too much for her.
June 6, 2026
Reply from Hays Travel - Galashiels
Hi Steven,
thank you very much for taking the time to leave a lovely review and for booking with us. I will pass along your kind comments to Carmen.
- Kiara, Assistant Manager
Hayley the adviser was very patient…
Hayley the adviser was very patient with our indecisiveness and helped us identify a holiday that fitted our needs and timimgs.
June 2, 2026
Reply from Hays Travel - Galashiels
Thank you very much for taking the time to leave a lovely review Joan and thank you for booking with us. I will pass along your kind comments to Hayley.
- Kiara, Assistant Manager
Reply from Hays Travel - Galashiels
Hi Mrs Gillie, thank you very much for taking the time to leave a lovely review for Hayley. Thank you for booking with us.
- Kiara, Assistant Manager
Connor was very knowledgeable about…
Connor was very knowledgeable about what I was looking for and helped me find the perfect holiday
May 31, 2026
Reply from Hays Travel - Galashiels
Hi Heather, thank you so much for your kind review, it is very much appreciated and thanks again for booking with us. - Connor :)
Very helpful staff any time we go in…
Very helpful staff any time we go in and holidays booked with no problems
May 22, 2026
Reply from Hays Travel - Galashiels
Hi Marlyn, thank you very much for taking the time to leave a lovely review for Hayley. Thank you for booking with us again :)
- Kiara
Always a pleasure to book in Galashiels…
Always a pleasure to book in Galashiels office, they are all so welcoming and friendly
May 24, 2026
Reply from Hays Travel - Galashiels
Thank you for your kind review and for booking with us again. Amy - Branch Manager :)
Reply from Hays Travel - Galashiels
Thank you for your kind review. I will be sure to let Sarah know. Thank you for booking with us again. Amy - Branch Manager
The staff were lovely
The staff were lovely , very efficient and helpful . They took the time to look at all the options for me for the flight i was looking for to book .
Used them before and look forward to using this travel agents again
May 17, 2026
Reply from Hays Travel - Galashiels
Thank you so much for your kind review. So glad we were able to help with your flights again. Amy - Branch Manager
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