Hays Travel - Garforth Reviews 

547
TrustScore 5 out of 5

4.9

39 Main Street, LS25 1DS Garforth, GB


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Rated 5 out of 5 stars

Very friendly took her time to find us the best deal offered lots of good advice felt we were not rushed a very good experience thank you Danielle xxx

Company replied

Rated 5 out of 5 stars

We wanted what we thought was a complicated holiday - Natasha was superb! She understood that it all hinged around one element and that we could be flexible. The flights, transfers, hotels, train all... See more

Company replied

Rated 5 out of 5 stars

I really want to say this lady’s name was Natasha… I really hope it is. I didn’t book my holiday through Hays travel, but I called them with a problem I’d had with my booking. She was honestly so help... See more

Company replied

Rated 5 out of 5 stars

This was a group booking for 12 people with specific requests. Natasha at the Garforth branch was fantastic. She was so patient and had excellent customer service skills.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 39 Main Street, LS25 1DS, Garforth, United Kingdom

  • 01138275429

4.9

Excellent

TrustScore 5 out of 5

547 reviews

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4.9

All reviews

(547)

126,550 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with the service and our…

Very happy with the service and our choice of holiday. The staff were patient and very helpful.

January 23, 2026
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Reply from Hays Travel - Garforth

Thank you Maureen, it was my pleasure to help you book your holiday. I appreciate you taking the time to share such kind words, thank you! Maddie :)

Rated 5 out of 5 stars

Loved it

Loved it. Booked two holidays making a lot to look forward to in 2026. Nothing was too much trouble for Natasha. She had so much patience with us.

January 23, 2026
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Reply from Hays Travel - Garforth

Thank you Paul, it was my pleasure to help you book your fabulous holiday for this year. I'm sure you will have an amazing time. Thank you for booking with me. Thanks Natasha

Rated 5 out of 5 stars

First time in booking a holiday by…

First time in booking a holiday by myself. You listened and advised us all the way and went above and beyond to make sure we were happy and reassured us in every way . Thank you xxx

January 21, 2026
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Reply from Hays Travel - Garforth

I am so happy to hear that I could assist you in booking your holiday. It's great to know that my advice and support made you happy and reassured you. Thank you!

Rated 5 out of 5 stars

From the moment we arrived to the…

From the moment we arrived to the moment we completed our booking the staff at Hayes Garforth were so friendly and welcoming. They made the whole experience seem easy, but far easier than we would have been able to.

January 10, 2026
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Reply from Hays Travel - Garforth

I appreciate you taking the time to leave us such a fantastic review! I am glad to hear that I made your booking experience easy and welcoming :) Dani

Rated 5 out of 5 stars

Good advice, and friendly service

Emma was knowledgeable and gave us good advice. She went over everything a couple of times and answered any questions we had. She was very friendly and professional.

January 16, 2026
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Reply from Hays Travel - Garforth

I appreciate you taking the time to leave me such wonderful feedback!
I am so pleased we managed to get you booked - Its such an exciting trip you have planned - Looking forward to hearing all about it : - ) - Emma

Rated 5 out of 5 stars

I always go to the Garforth Hays…

I always go to the Garforth Hays travel.The staff are always very friendly but also very professional(and patient)they always get you the holiday you ask for.10/10 for going the extra mile.

January 14, 2026
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Reply from Hays Travel - Garforth

I really appreciate you taking the time to share your kind words. I'm really happy to hear that me and our team provides friendly, professional, and patient service, ensuring you get the holiday you desire. I also appreciate you returning to us time and time again and trusting us with your holidays : ) Looking forward to booking the next - Rhianna

Rated 5 out of 5 stars

Friendly person centred staff

Friendly person centred staff. They shared our sense of humour. Listened to our holiday preferences.

Prepared an itinerary that included flights, hotel, and car hire. Within our price range.

We felt valued and respected.

January 7, 2026
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Reply from Hays Travel - Garforth

Thank you for your lovely review, it was lovely to meet you both we certainly did have a laugh. I'm sure you guys are going to have an amazing time, I can not wait to hear all about it. Thanks Natasha

Rated 4 out of 5 stars

Extremely helpful

January 13, 2026
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Reply from Hays Travel - Garforth

Pleased that you found my services helpful, I hope to see you soon! Dani

Rated 5 out of 5 stars

Fabulous service as always

I always book any travel plans through Hays Travel Garforth as I find that they are so reliable, helpful and very accommodating for my needs. I would definitely recommend them, thank you again.

January 10, 2026
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Reply from Hays Travel - Garforth

I appreciate you booking your travel plans with us. It's great to hear that we are reliable and accommodating to your needs. Thank you for your lovely review :) Tasha

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful, nice talk to people , easy and not stressful, don't like doing it on line, x

January 11, 2026
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Reply from Hays Travel - Garforth

I appreciate you sharing your positive experience with me! I am glad that I made things easy and stress-free for you. :) Maddie

Rated 5 out of 5 stars

Natasha was very helpful

Natasha was very helpful and listened to what we were saying

January 9, 2026
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Reply from Hays Travel - Garforth

It was my pleasure to help you both found the right holiday I'm sure you will both have a lovely time. Thank you for booking with me :O) Thanks Natasha

Rated 5 out of 5 stars

All ways so helpful in the garforth…

All ways so helpful in the garforth branch . & that’s why I always use & always will use this hayes branch

January 6, 2026
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Reply from Hays Travel - Garforth

Thank you so much for your lovely review, it was lovely to see you again, sure your going to have a great time in New Orleans. See you soon thanks Natasha :)

Rated 5 out of 5 stars

Natasha was amazing and so helpful

Natasha was amazing and so helpful , she went the added mile to ensure that we got what we needed

December 18, 2025
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Reply from Hays Travel - Garforth

Thank you for your feedback it was a pleasure :) Danielle

Rated 5 out of 5 stars

Always book with Hays Garforth.

Always book with Hays Garforth.
Staff are very helpful and friendly. Always manage to
Put our holiday together. Wouldn’t go anywhere else.

November 25, 2025
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Reply from Hays Travel - Garforth

Thank you for always trusting us with your lovely holiday's. It's always so lovely to see you both. Thanks Natasha

Rated 5 out of 5 stars

Friendly knowledge

Friendly knowledge

November 16, 2025
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Reply from Hays Travel - Garforth

Thank you for your lovely review, It was my pleasure to help you book your next holiday. It's always lovely to see you. Thanks Natasha

Rated 5 out of 5 stars

Very patient and informative

Very patient and informative. A great help!

November 14, 2025
Hays Travel - Garforth logo

Reply from Hays Travel - Garforth

Thank you for your lovely review. It was a pleasure to help you book your wonderful holiday. Thanks - Rhianna.

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