Very friendly took her time to find us the best deal offered lots of good advice felt we were not rushed a very good experience thank you Danielle xxx
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See what reviewers are saying
We wanted what we thought was a complicated holiday - Natasha was superb! She understood that it all hinged around one element and that we could be flexible. The flights, transfers, hotels, train all... See more
Company replied
I really want to say this lady’s name was Natasha… I really hope it is. I didn’t book my holiday through Hays travel, but I called them with a problem I’d had with my booking. She was honestly so help... See more
Company replied
This was a group booking for 12 people with specific requests. Natasha at the Garforth branch was fantastic. She was so patient and had excellent customer service skills.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
39 Main Street, LS25 1DS, Garforth, United Kingdom
- 01138275429
4.9
Excellent
547 reviews
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Reply from Hays Travel - Garforth
Thank you for taking the time to leave me a review. It was my pleasure to help you book, thank you again for booking with me. I'm sure you are going to have an amazing time. Thanks Natasha
The staff really looked for the best option for us.
The staff were extremely helpful. Danielle served us and she was very patient when we kept saying ‘no’ to various options and I really felt that she was trying to find the best holiday that suited us.
February 26, 2026
Reply from Hays Travel - Garforth
I really appreciate you taking the time to share your experience. I'm so glad you found I was patient and helpful in finding the perfect holiday for you :) Dani
Excellent Service from Emma
We went into the Garforth Branch on Tuesday after lastminute.com cancelled our booked package holiday less than 18 hours before we were supposed to go.
We were greeted by Emma who was an absolute saviour for us, finding us an alternative trip to a new destination for the same budget, including flights, transfers and accommodation and had us booked onto it in less than an hour. Emma was personable and showed us pictures of her own holidays when talking through our destination and was all round lovely to speak to. She was accommodating of our requests and budget constraints and worked to find us something that suited us both. She is a credit to the Garforth branch and company overall.
February 18, 2026
Reply from Hays Travel - Garforth
I'm so happy to hear that I could help you find an alternative trip after your cancellation. I do hope you have a fantastic birthday trip away and look forward to hearing all about it. Thank you again for visiting the Garforth Branch and for booking with me :) Emma
Reply from Hays Travel - Garforth
Thank you so much for your kind words! I'm really happy to hear you found my service efficient and friendly. It was my pleasure to help you book this amazing trip. I'm sure you are all going to have an amazing time. Not jealous at all. Thanks Natasha
Reply from Hays Travel - Garforth
Thank you for taking the time to leave me a review, it was my pleasure to help you book your next holiday. I'm sure you are all going to have a lovely time. Thank you once again for booking with me. Thanks Natasha
Holiday to Lanzarote
Straight in to see Natalie at Garforth. She is very professional and friendly explaining everything well. She did us a great deal. Looking forward to our trip.
February 13, 2026
Reply from Hays Travel - Garforth
Thank you for your lovely review, it was my pleasure to help you find the right holiday. I'm sure you will both have a FAB time and I can not wait to hear all about it. Thank you for booking with me. Kind Regards Natasha
They did their very best to sort out…
They did their very best to sort out the troubles we had
February 6, 2026
Reply from Hays Travel - Garforth
I appreciate your positive feedback and are so glad we could help resolve the issues you experienced. Thank you Dani
Danielle lovely as always very patient…
Danielle lovely as always very patient with our requests
February 13, 2026
Reply from Hays Travel - Garforth
I appreciate you taking the time a wonderful review. So happy to hear that you found me lovely and patient. Thank you Dani
Always friendly and hapoy to deal with…
Always friendly and hapoy to deal with your requests
February 11, 2026
Reply from Hays Travel - Garforth
Thank you for your lovely feedback, was a pleasure to book your holiday for you guys again:) Thanks, Rhianna
Another satisfactory experience Have used this branch several times
Have used this branch several times. Friendly helpful staff (natasha) who keep us informed as well as sorting out all our paperwork and boarding passes and our currency . Its our go to travel agents .we have gone with others as well as on line companies but have always been dusappointed with accommodstion once we got there
February 8, 2026
Reply from Hays Travel - Garforth
Thank you for your lovely review, I appreciate you choosing us as your go-to travel agent and value your feedback. Thank you for booking with me once again. Thanks Natasha
Hays Travel
The agents was very nice and friendly…
The agents was very nice and friendly and knew exactly what we were looking for
February 3, 2026
Reply from Hays Travel - Garforth
Thank you for your lovely response, was a pleasure to book your holiday:) Thank you again, Rhianna
We were seeking advice and ended up…
We were seeking advice and ended up with a holiday plan that met our needs as well as being affordable. The staff were personable, helpful and knowledgable but did not push us to make a decision.
All we need now is some warm weather in southern Italy.
February 7, 2026
Reply from Hays Travel - Garforth
Thank you for your lovely feedback, was a pleasure to book your holiday. Thanks, Danielle
Professional
Professional. P!easant helpful. Really nice colleague you have. She was as usual for the garforth store fantastic
February 7, 2026
Reply from Hays Travel - Garforth
Thank you for your lovely feedback, a pleasure to book your holiday:) Thank you, Emma
Reply from Hays Travel - Garforth
Thank you for your lovely response, always happy to help:) Thanks, Danielle
As usual
As usual, our requirements were met by Natasha, who made great efforts to find the kind of hotel we required in the right location.
February 4, 2026
Reply from Hays Travel - Garforth
I'm happy to hear that my efforts to meet your requirements and find the perfect hotel and location were successful. Thank you for your positive feedback : - )
Hays Travel
Garforth branch
Natasha at the garforth branch was extremely helpful and knowledgeable. Nothing was too much trouble in explaining all details of the holiday requested. She covered all aspects from travel to hotel to currency and insurance
February 4, 2026
Reply from Hays Travel - Garforth
Thank you so much for your lovely feedback — it truly means a lot. I’m so pleased to hear that you felt I was very helpful throughout the booking process. It’s always my aim to make everything as clear and stress‑free as possible.
If there’s anything else you need at any point, I’m always here and more than happy to help. Wishing you the most wonderful holiday! 🌟✈️ Thanks Natasha
Reply from Hays Travel - Garforth
I am happy to hear that your transaction went smoothly. Thank you for your positive feedback
Amazing help and guidance
Amazing help and guidance. Extremely happy and would recommend
January 31, 2026
Reply from Hays Travel - Garforth
Thank you for your lovely feedback, always a pleasure Francesca the facialist!! Thanks, Danielle
Great staff
January 17, 2026
Reply from Hays Travel - Garforth
Thank you for your lovely review, it was lovely to meet you.Thanks Danielle
Reply from Hays Travel - Garforth
Thank you so much for your lovely review! 🌟
I'm really happy to hear you felt welcomed, I was Patience and helpful This is what I exactly aim to do, so it’s great to know I got it right for you.
If you ever need anything in the future, I'm always here to help! Thanks Natasha
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