Very friendly took her time to find us the best deal offered lots of good advice felt we were not rushed a very good experience thank you Danielle xxx
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We wanted what we thought was a complicated holiday - Natasha was superb! She understood that it all hinged around one element and that we could be flexible. The flights, transfers, hotels, train all... See more
Company replied
I really want to say this lady’s name was Natasha… I really hope it is. I didn’t book my holiday through Hays travel, but I called them with a problem I’d had with my booking. She was honestly so help... See more
Company replied
This was a group booking for 12 people with specific requests. Natasha at the Garforth branch was fantastic. She was so patient and had excellent customer service skills.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
39 Main Street, LS25 1DS, Garforth, United Kingdom
- 01138275429
4.9
Excellent
545 reviews
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What can I say
What can I say . But thanks for the great deals you all give . Very helpful staff friendly . Allways use hays travel of garforth
June 13, 2026
Reply from Hays Travel - Garforth
Thank you for your lovely feedback, a pleasure as always to help you guys! Thanks, Rhianna
Reply from Hays Travel - Garforth
Thank you for your lovely review, we appreciate your continued support booking with us. Thanks Rhianna
Rhianna was very helpful and obtained…
Rhianna was very helpful and obtained all the information I requested to make a trouble free booking
June 10, 2026
Reply from Hays Travel - Garforth
Thank you for your lovely response, was a pleasure to book your holiday:) Thank you, Rhianna
Natasha at Garforth was fantastic
Natasha at Garforth was fantastic. Very knowledgeable, asked answers to questions I hadn't even thought of!
Great service with a smile. I will definately be back to book with her and Hays again. Thanks
June 10, 2026
Reply from Hays Travel - Garforth
Thank you for your fantastic feedback! I am so pleased to hear that you received fab service from me - it's something I always try to do. I hope you have a lovely time! Thanks, Natasha
Natasha and Rihanna couldn't have been…
Natasha and Rihanna couldn't have been more helpful.
Holiday booked assisted travel sorted and and seats sorted.
Will use them again
Thank you both
June 9, 2026
Reply from Hays Travel - Garforth
Hi Paul,
Thank you for your lovely review, It was our pleasure to assist you with your holiday plans. I hope you have a fab time. Thanks Natasha
As usual we were made to feel very…
As usual we were made to feel very welcome and the gentleman from Newmarket Travel was very enthusiastic and fun.
Thanks again to Danielle and Natasha for all your help.
June 5, 2026
Reply from Hays Travel - Garforth
Thank you so much for your kind feedback – it really means a lot.
I’m so pleased to hear you felt welcomed as always, and that you enjoyed meeting the Newmarket Travel representative. He certainly brought a great energy to the event!
It was an absolute pleasure helping you, and I’ll make sure Danielle sees your lovely message too. We’re always here if you need anything at all.
Warm regards,
Natasha
Thanks to Rhianna for booking our China…
Thanks to Rhianna for booking our China trip!
Always a good experience visiting Hays at Garforth.
June 7, 2026
Reply from Hays Travel - Garforth
Thank you for your feedback Christine, a pleasure as always! Thanks, Rhianna
Excellent agents who were polite and…
Excellent agents who were polite and very knowledgeable, gave us great advice and made the booking very easy
June 4, 2026
Reply from Hays Travel - Garforth
Thank you for your wonderful feedback! I was happy to assist with your holiday requirements and so happy we got you sorted once again. I am sure you will all have a fab time. Thanks Natasha
Always happy to book our holidays with…
Always happy to book our holidays with you, very helpful and happy staff 😊 Thank you
June 2, 2026
Reply from Hays Travel - Garforth
Caroline,
We are so happy you always choose us for your holidays! Thank you for your kind words.
Kind Regards
Danielle
Very good service
May 31, 2026
Reply from Hays Travel - Garforth
Thank you for your lovely response, it was a pleasure to book you, I'm sure you will have a wonderful time :)
Another great holiday booked.
As always Natasha ensured we got all the information needed so we could book the holiday so suit us.
She is very professional, knowledgeable and friendly so it’s always a good experience for us.
We would not go anywhere else to book our holidays.
Thank you for all your help Natasha.
May 21, 2026
Reply from Hays Travel - Garforth
Thank you so much for your kind words — it really means a lot! I’m so pleased I could help you find another great holiday and make the process as smooth as possible for you.
It’s always a pleasure assisting you, and I truly appreciate your continued trust and loyalty. Knowing you had a positive experience and feel confident booking with me is the best feedback I could ask for.
Thank you again,
Natasha 😊
Great Experience
Natasha was very helpful & knowledgeable which made the process quick & easy.
Would highly recommend
May 19, 2026
Reply from Hays Travel - Garforth
Thank you for your lovely review, it was my pleasure to assist you with your booking. I'm sure you will have a FAB time. Thanks Natasha
The staff at Garforth branch are always…
The staff at Garforth branch are always very helpful, friendly and go above and beyond to help find the perfect holiday.
May 17, 2026
Reply from Hays Travel - Garforth
Thank you for your amazing response, was a pleasure as always:) Thanks- Danielle
The best booking experience ever
Me and my husband talked to Emma at the Garforth branch and she was amazing finding us the best prices and the best customer service I have ever experienced. She was genuinely excited for us and helped us to book our holiday to Iceland. She made the whole process stress free and enjoyable. Thank you so much.
May 10, 2026
Reply from Hays Travel - Garforth
Thank you for your lovely response was a pleasure to help you guys! Thanks- Emma
Everyone in store is really helpful and…
Everyone in store is really helpful and knowledgeable and all go the extra mile ,excellent customer service
May 8, 2026
Reply from Hays Travel - Garforth
Thank you for your lovely feedback, always a pleasure. Hope you have a lovely time! Thanks- Natasha
Reply from Hays Travel - Garforth
Hi Duane
Thank you for your lovely feedback; it means a lot. I really do appreciate you coming back to me for all your wonderful holidays, putting your trust in me means a lot. Thanks Natasha
Kind Regards
Hays Travel Hastings
The staff were knowledgeable and…
The staff were knowledgeable and friendly. They took care of many aspects of our holiday and advised us on some things to make it easier. We're disappointed that the hotel pool was shut for the whole period we were there and was due to be shut another 17 days after. We were never advised of this. To be fair we went to Rome and would have only used it twice but we still have liked to have known. Otherwise would have marked them and jet 2 5. Great holiday otherwise.
April 22, 2026
Unprompted review
Reply from Hays Travel - Garforth
Thank you for your kind feedback – we're really pleased to hear that you found our team knowledgeable and friendly, and that we were able to support you during your holiday.
We’re very sorry for the disappointment regarding the hotel pool closure. Unfortunately, we were not made aware of this information by the supplier at the time of booking, but we completely understand how important it is to have all facilities available or at least to be informed in advance. Please be assured that we will pass your feedback on to the supplier to help prevent this happening in the future.
We’re glad to hear you still had a great holiday overall and truly appreciate your understanding. We hope to assist you again with another trip soon. Kind Regards Natasha
Always have a positive experience with…
Always have a positive experience with the staff at my Garforth branch
May 1, 2026
Reply from Hays Travel - Garforth
Thank you for your lovely review, It's always a pleasure to help you book your next Holiday Sandra. Thank You for your booking. Thanks Natasha
The staff were really friendly &…
The staff were really friendly & helpful with my booking.
May 6, 2026
Reply from Hays Travel - Garforth
I appreciate your kind words! We are so happy to hear that I provided a friendly and helpful during your booking
We had several holidays to complete and…
We had several holidays to complete and a new booking .
Everything was dealt with in a friendly atmosphere and professionally.
It took quite a while but Maddy was very patient
May 6, 2026
Reply from Hays Travel - Garforth
I appreciate you sharing your experience. We're happy to hear that everything was dealt with professionally and that our team members were patient while completing your bookings.
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