Very friendly took her time to find us the best deal offered lots of good advice felt we were not rushed a very good experience thank you Danielle xxx
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Very friendly took her time to find us the best deal offered lots of good advice felt we were not rushed a very good experience thank you Danielle xxx
Company replied
We wanted what we thought was a complicated holiday - Natasha was superb! She understood that it all hinged around one element and that we could be flexible. The flights, transfers, hotels, train all... See more
Company replied
I really want to say this lady’s name was Natasha… I really hope it is. I didn’t book my holiday through Hays travel, but I called them with a problem I’d had with my booking. She was honestly so help... See more
Company replied
This was a group booking for 12 people with specific requests. Natasha at the Garforth branch was fantastic. She was so patient and had excellent customer service skills.
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
39 Main Street, LS25 1DS, Garforth, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Natasha was pleasant and very helpful as I was a bit nervous about booking a solo trip, she put my mind at rest and made me feel better about doing it.

Reply from Hays Travel - Garforth
Natasha was very helpful and informative. It was the first time we had used Hays having moved to the area. Will certainly use again.

Reply from Hays Travel - Garforth
The staff at Hays were informative, friendly and really helpful and I got a great price for my holiday. It took away all the stress of booking stuff online myself!

Reply from Hays Travel - Garforth

Reply from Hays Travel - Garforth
We’ve just booked a holiday to Singapore and Borneo with Hayes in Garforth. Danielle was brilliant. There was no pressure, she listened to everything we wanted and took on board the places, hotels and flights we’d already researched ourselves and was able to find us exactly what we wanted. All flights, hotels and transfers booked and she’ll even get in touch later in the year to see if we can add on a trip when they become available. Easy booking process so now all we need to do is relax and wait till next year!

Reply from Hays Travel - Garforth
Staff as always at the Garforth branch so helpful . I needed different currencies which Natasha sorted for me and than I booked a holiday which again she was so helpful with .

Reply from Hays Travel - Garforth
I was extremely satisfied with the service from your girls in my local Hays. Always smiling, understanding and most of all helpful.

Reply from Hays Travel - Garforth

Reply from Hays Travel - Garforth

Reply from Hays Travel - Garforth
Fabulous team, both ladies worked hard to get us our holiday and even ran over their finish time to accommodate us.
Thank you 🤩

Reply from Hays Travel - Garforth
Fantastic service. Thank you Danielle for helping us book our first cruise. Really feel that you took the time to explain options and what to expect.

Reply from Hays Travel - Garforth
Danielle who we saw at the Garforth branch was so helpful explaining everything and did not rush us making a decision

Reply from Hays Travel - Garforth
Excellent as usual. Danielle found just what we were looking for. Our 6th booking this year & both her and Natasha are lovely professional ladies.

Reply from Hays Travel - Garforth
Attention to detail and knowledge of your staff Natasha

Reply from Hays Travel - Garforth
We won't go anywhere else to book a holiday.
Natasha and the staff are so helpful and friendly.
Would highly recommend Hays Travel Garforth.
Thankyou all very much.

Reply from Hays Travel - Garforth

Reply from Hays Travel - Garforth
Natalie who helped us couldn’t have done more . She was very patient and we didn’t feel pressured at all . We came out very happy to have booked our holiday .

Reply from Hays Travel - Garforth
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.