Hays Travel - Garforth Reviews 

547
TrustScore 5 out of 5

4.9

39 Main Street, LS25 1DS Garforth, GB


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Rated 5 out of 5 stars

Very friendly took her time to find us the best deal offered lots of good advice felt we were not rushed a very good experience thank you Danielle xxx

Company replied

Rated 5 out of 5 stars

We wanted what we thought was a complicated holiday - Natasha was superb! She understood that it all hinged around one element and that we could be flexible. The flights, transfers, hotels, train all... See more

Company replied

Rated 5 out of 5 stars

I really want to say this lady’s name was Natasha… I really hope it is. I didn’t book my holiday through Hays travel, but I called them with a problem I’d had with my booking. She was honestly so help... See more

Company replied

Rated 5 out of 5 stars

This was a group booking for 12 people with specific requests. Natasha at the Garforth branch was fantastic. She was so patient and had excellent customer service skills.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 39 Main Street, LS25 1DS, Garforth, United Kingdom

  • 01138275429

4.9

Excellent

TrustScore 5 out of 5

547 reviews

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4.9

All reviews

(547)

126,550 reviews in the last 12 months

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Rated 5 out of 5 stars

Pleasant and very helpful

Natasha was pleasant and very helpful as I was a bit nervous about booking a solo trip, she put my mind at rest and made me feel better about doing it.

September 11, 2025
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Reply from Hays Travel - Garforth

Thank you, I know you have done the right thing, you are going to have an amazing time. Please come and tell me all about it when you are back. Thank you for booking with me. Thanks Natasha

Rated 5 out of 5 stars

Helpful

Natasha was very helpful and informative. It was the first time we had used Hays having moved to the area. Will certainly use again.

September 10, 2025
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Reply from Hays Travel - Garforth

Thank you for your lovely review, It was lovely to met you both, I'm sure you will have a lovely time can not wait to hear all about it.Thanks Natasha

Rated 5 out of 5 stars

Great service

The staff at Hays were informative, friendly and really helpful and I got a great price for my holiday. It took away all the stress of booking stuff online myself!

August 22, 2025
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Reply from Hays Travel - Garforth

Thank you for your feedback, was lovely to get it booked for you. Thanks again- Natasha

Rated 5 out of 5 stars

Easy to use

Easy to use good knowledge of everything

August 26, 2025
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Reply from Hays Travel - Garforth

Thank you for your great feedback, it was a pleasure booking another holiday for you : - ) Really pleased we managed to get you sorted - Danielle

Rated 5 out of 5 stars

Singapore and Borneo Booking

We’ve just booked a holiday to Singapore and Borneo with Hayes in Garforth. Danielle was brilliant. There was no pressure, she listened to everything we wanted and took on board the places, hotels and flights we’d already researched ourselves and was able to find us exactly what we wanted. All flights, hotels and transfers booked and she’ll even get in touch later in the year to see if we can add on a trip when they become available. Easy booking process so now all we need to do is relax and wait till next year!

August 14, 2025
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Reply from Hays Travel - Garforth

Oh that is so lovely thank you for the deedback, it was an absolute pleasure popping this together for you. Really looking forward to hearing all about it - Thank you again and any questions please do let me know - Danielle

Rated 5 out of 5 stars

Great service

Staff as always at the Garforth branch so helpful . I needed different currencies which Natasha sorted for me and than I booked a holiday which again she was so helpful with .

August 19, 2025
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Reply from Hays Travel - Garforth

It is always a pleasure : - ) Thank you again for making the choice to book with us in Garforth

Rated 5 out of 5 stars

Happy holidays at Hsys

I was extremely satisfied with the service from your girls in my local Hays. Always smiling, understanding and most of all helpful.

August 17, 2025
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Reply from Hays Travel - Garforth

Thank you for your lovely feedback, it's always a pleasure to help you create memories. thanks natasha

Rated 5 out of 5 stars

Great service from Natasha as always

Great service from Natasha as always

August 5, 2025
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Reply from Hays Travel - Garforth

Thank you, always a pleasure to book your holidays. Thanks you for always trusting me with your next adventure. Thanks Natasha

Rated 5 out of 5 stars

Fabulous team

Fabulous team, both ladies worked hard to get us our holiday and even ran over their finish time to accommodate us.
Thank you 🤩

July 25, 2025
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Reply from Hays Travel - Garforth

Thank you for your lovely feedback, was great to meet you. Thanks, Rhianna

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Thank you Danielle for helping us book our first cruise. Really feel that you took the time to explain options and what to expect.

July 17, 2025
Unprompted review
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Reply from Hays Travel - Garforth

Thank you for your lovely feedback, I'm sure you will have a wonderful time. Thanks, Danielle

Rated 5 out of 5 stars

Danielle who we saw at the Garforth…

Danielle who we saw at the Garforth branch was so helpful explaining everything and did not rush us making a decision

July 18, 2025
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Reply from Hays Travel - Garforth

It was a pleasure meeting you both and of course your special little doggie. I am sure your trip will be here before you know it. Looking forward to seeing you all when you are next in store : - )

Rated 5 out of 5 stars

Helpful and informative

Helpful and informative

July 18, 2025
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Reply from Hays Travel - Garforth

Thank you for your review, it was lovely to see you all. I'm sure you will all have a fab time.Thanks Natasha

Rated 5 out of 5 stars

Excellent as usual

Excellent as usual. Danielle found just what we were looking for. Our 6th booking this year & both her and Natasha are lovely professional ladies.

July 18, 2025
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Reply from Hays Travel - Garforth

Thank you for taking the time to leave a lovely review 😊 It's always so lovely to see you both. We always appreciate you coming back to us for all your holidays. Hopefully we will see you both very soon.Thanks Natasha

Rated 5 out of 5 stars

We won't go anywhere else to book a…

We won't go anywhere else to book a holiday.
Natasha and the staff are so helpful and friendly.
Would highly recommend Hays Travel Garforth.
Thankyou all very much.

July 17, 2025
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Reply from Hays Travel - Garforth

Thank you for your lovely review, It's always a pleasure to look after you both and book your next adventure. Thank you for always choosing me to book your fabulous holidays. Thanks Natasha

Rated 5 out of 5 stars

Hays travel for the best advice

Natalie who helped us couldn’t have done more . She was very patient and we didn’t feel pressured at all . We came out very happy to have booked our holiday .

July 2, 2025
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Reply from Hays Travel - Garforth

Thank you for your lovely feedback, it was lovely to meet you both. I'm sure you will have a Lush time.Thank you for ooking with me :0) Thanks Natasha

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