We wanted what we thought was a complicated holiday - Natasha was superb! She understood that it all hinged around one element and that we could be flexible. The flights, transfers, hotels, train all... See more
Company replied
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We wanted what we thought was a complicated holiday - Natasha was superb! She understood that it all hinged around one element and that we could be flexible. The flights, transfers, hotels, train all... See more
Company replied
Very friendly took her time to find us the best deal offered lots of good advice felt we were not rushed a very good experience thank you Danielle xxx
Company replied
I really want to say this lady’s name was Natasha… I really hope it is. I didn’t book my holiday through Hays travel, but I called them with a problem I’d had with my booking. She was honestly so help... See more
Company replied
Have used this branch several times. Friendly helpful staff (natasha) who keep us informed as well as sorting out all our paperwork and boarding passes and our currency . Its our go to travel agents... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
39 Main Street, LS25 1DS, Garforth, United Kingdom
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Natalie who helped us couldn’t have done more . She was very patient and we didn’t feel pressured at all . We came out very happy to have booked our holiday .

Reply from Hays Travel - Garforth
Knowledgeable and friendly advisor. Obviously well known and liked by regular customers. Very helpful to me.

Reply from Hays Travel - Garforth
Really pleased with the organising of the holiday.Explained everything we needed to know and we we're happy with the outcome of the holiday.

Reply from Hays Travel - Garforth
Never had a bad experience at Hays travel, Garforth. The staff are always very friendly and helpful.

Reply from Hays Travel - Garforth
Your young lady at Garforth travel agency was so lovely and couldn’t of done anything more for us

Reply from Hays Travel - Garforth

Reply from Hays Travel - Garforth
Great place. Staff so helpful and knowledgeable. Any questions we had were answered and they took the time to go through all the details necessary

Reply from Hays Travel - Garforth
Friendly, personable staff, who listened to my needs and delivered the trip I wanted.

Reply from Hays Travel - Garforth
The staff provided excellent guidance and advice about different options for the holiday we were considering which we appreciated and ultimately booked a holiday which we are very happy with.

Reply from Hays Travel - Garforth
We wouldn’t go anywhere else!!
Really good service from start to finish as always. Thank you 🤩

Reply from Hays Travel - Garforth
Natasha at the Garforth branch is a friendly, very knowledgable staff member. So helpful & nothing is too much trouble for her.

Reply from Hays Travel - Garforth
All staff were very helpful and very friendly. Have used the garforth branch now for many years and the staff should receive a very good reward for the top .

Reply from Hays Travel - Garforth
Hays are really helpful, knowledgeable and friendly and when arriving at my Garforth branch, there is always a warm welcome from all the staff. It's a pleasure to book a holiday knowing you are in capable hands.

Reply from Hays Travel - Garforth

Reply from Hays Travel - Garforth
Friendly and very helpful staff who displayed good knowledge of destinations and tailored our booking to suit us.

Reply from Hays Travel - Garforth
Very helpful member of staff went the extra mile for my holiday

Reply from Hays Travel - Garforth

Reply from Hays Travel - Garforth
The young lady who deal with me was lovely! Very helpful & found me a great deal! Nothing was too much trouble

Reply from Hays Travel - Garforth
Natasha is very well organised and she remembered when I booked for my mother who is 91 to come to Australia two years ago
Which made this booking easy as I live in Australia.

Reply from Hays Travel - Garforth
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