We wanted what we thought was a complicated holiday - Natasha was superb! She understood that it all hinged around one element and that we could be flexible. The flights, transfers, hotels, train all... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very friendly took her time to find us the best deal offered lots of good advice felt we were not rushed a very good experience thank you Danielle xxx
Company replied
I really want to say this lady’s name was Natasha… I really hope it is. I didn’t book my holiday through Hays travel, but I called them with a problem I’d had with my booking. She was honestly so help... See more
Company replied
Have used this branch several times. Friendly helpful staff (natasha) who keep us informed as well as sorting out all our paperwork and boarding passes and our currency . Its our go to travel agents... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
39 Main Street, LS25 1DS, Garforth, United Kingdom
- 01138275429
4.9
Excellent
548 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly and helpful and did…
Very friendly and helpful and did everything to get the right taylor made holiday
March 8, 2025
Reply from Hays Travel - Garforth
Thank you so much for the lovely feedback I am really pleased I manager to get you booked. I look forward to hearing all about it when you are home - Natasha
Reply from Hays Travel - Garforth
I am really pleased you had a good experience whilst visiting our store. Thank you for the lovely feedback - Natasha
Excellent Customer Service from Natasha…
Excellent Customer Service from Natasha , Deputy Manager. Patient & Helpful. First time have used Garforth Branch & it won’t be the last.
February 26, 2025
Reply from Hays Travel - Garforth
Thank you so much for your lovely feedback, it was lovely to meet you both. I'm sure you are going to have a fantastic time. see you both very soon. Thanks Natasha
Reply from Hays Travel - Garforth
Thank you for booking with me, it was lovely to meet you.Thanks Jason
Happy Customer. Thank you.
The lady that served me was so helpful and friendly. She advised about the weather and best time to travel. She seemed very knowledgable.
February 25, 2025
Reply from Hays Travel - Garforth
Thank you for booking with me, I'm sure you will have a fab time.Thanks Danielle
Great friendly staff
February 25, 2025
Reply from Hays Travel - Garforth
Thank you for your lovely feedback, was nice to meet you. Thanks, Rhianna
Reply from Hays Travel - Garforth
Thank you for your lovely feedback, it was lovely to meet you both. Thanks Natasha
Very knowledgeable and friendly staff
Friendly staff in Natasha whose knowledge and advice helped us in booking our first cruise with them. Also Rhianna who was very helpful and friendly in completing our booking. Would definitely recommend and return for future bookings.
February 13, 2025
Reply from Hays Travel - Garforth
Thank you for your lovely feedback, was lovely to meet you guys. Thanks, Rhianna
Great service.Natasha is the…
Great service.Natasha is the best,always polite and helpful.
February 13, 2025
Unprompted review
Reply from Hays Travel - Garforth
Thank you Derek for your kind review, I'm sure you are both going to have a fab time in greece. Thanks Natasha
Girls at the Garforth office…
The girls there at the Garforth office are friendly, helpful and did there very best to get exactly what we were looking for
February 4, 2025
Reply from Hays Travel - Garforth
Thank you for your lovely feedback, was lovely to meet you! Thanks, Rhianna
very helpful
February 6, 2025
Reply from Hays Travel - Garforth
Thank you for your kind review, it was lovely to meet you both. Thank you for booking with me. Kind regards Natasha
Holiday booking
Very helpful staff at the Garforth branch. All staff bring ideas and tips for making holiday bookings easy and seamless. Always pleasant and would recommend, nothing too much trouble.
January 30, 2025
Reply from Hays Travel - Garforth
Thank you for your lovely feedback, it's always a pleasure to help you find the perfect holiday. Thanks Natasha
Reply from Hays Travel - Garforth
Thank you for your lovely review, it was my pleasure to assist you with your booking. I'm sure you will bot have a lovely time. Thanks Rhianna
Excellent service
Excellent service, Sarah was absolutely fantastic and helped us navigate everything we needed for our first US trip thank you
January 13, 2025
Reply from Hays Travel - Garforth
Thank you Claire! It was lovely to meet you and Jonathan. I hope you have a brilliant time away.
Many thanks,
Sarah
Reply from Hays Travel - Garforth
Thank you for your lovely feedback, it was lovely to meet you both. Glad we got you all sorted I'm sure you will all have a fab time.Thanks Natasha
Repeat customer due to great experience
I had a great holiday last year through Hays Travel and have now booked again with them. Natasha was extremely helpful and friendly, despite my different requests and is a real asset to your organisation.
January 8, 2025
Reply from Hays Travel - Garforth
Thank you for your lovely feedback Victoria, always a pleasure. Thanks, Natasha
Reply from Hays Travel - Garforth
Thank you for taking the time to leave me a review, it was a pleasure to book your holiday with you. Many thanks, Danielle
Excellent reception greeting
Excellent reception greeting. We knew where and when we wanted to go. Danielle was most helpful in arranging everything to our satisfaction. Could not have asked for more.
January 5, 2025
Reply from Hays Travel - Garforth
Thank you for a lovely review, It was my pleasure to help you. I'm sure you will have a lovely time. Thanks Danielle
Cruise booking
I have recently booked a Cunard cruise with Rhianna at Hays travel in Garforth. From start to finish the service was excellent. Rhianna was very helpful and friendly. I will certainly be using Hays Travel in Garforth for all my future holidays.
November 20, 2024
Unprompted review
Reply from Hays Travel - Garforth
Thank you for your lovely feedback, was a pleasure. Thanks Rhianna
Garforth Hays best travel agents
The staff are amazing really knowledgeable always willing to go the extra mile l don't want to get my holidays from anywhere else. Thank you Hays and the team at Garforth.
November 27, 2024
Reply from Hays Travel - Garforth
Thank you so much for your lovely review, it was my pleasure to help you find the right option for you. I'm sure you will all have a FAB time. Thanks Natasha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.