Hey guys, I'm running out of superlatives to describe my latest experience at Hays Travel (Gateshead) I had the pleasure of meeting Janelle for the first time and like her colleagues, she dealt w... See more
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When I visit the Gateshead branch I find that the staff are very helpful in ensuring that they meet my holiday needs. Communication with them is excellent. That's why I go back there to book my holida... See more
Company replied
Staff were very approachable, friendly and helpful. I gave a very specific set of requirements and they managed to find a holiday to fit every single one.
Company replied
Welcomed into the shop with a friendly greeting. I was wanting a renewal of my travel insurance and this was done quickly and efficiently by Kirsty .I had a few issues with my email address but this w... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
43 Jackson Street, NE8 1EE, Gateshead, United Kingdom
- 0191 4774615
4.9
Excellent
724 reviews
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Reply from Hays Travel - Gateshead
Thank you so much for your review its always so lovely to see you in branch. Anything else you need dont hesitate to get in touch. Thanks Kirsty
I love Hays Travel
I love Hays Travel. Kirsty has dealt with our last 3 holidays and I wouldn't go anywhere else. As me and my sister in law are older travellers Kirsty always checks to see if it's suitable for us and tells us if there are things we should know about. She is so friendly as are all the staff in the Gateshead branch and they go the extra mile.
July 8, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your lovely feedback. Its always such a pleasure to see you and your sister in law. I hope yous have the most amazing time on your cruise and i cant wait to hear all about it on your return. Anything at all you need in the meantime please dont hesitate to get in touch. Thanks Kirsty
Member of staff was very helpful…
Member of staff was very helpful ,lovely and friendly and explained everything in detail .Her name was Janelle at the Jackson street Gateshead branch. We also bought some currency too.
July 7, 2026
Reply from Hays Travel - Gateshead
Thanks for your lovely review. It was a pleasure to book you both and too see Lucy again. We hope you have the best time in Tenerife. Janelle and Team Gateshead
I always use Hays Travel in Gatshead…
I always use Hays Travel in Gatshead because the staff are helpful and courteous.
June 30, 2026
Reply from Hays Travel - Gateshead
Hello Arthur, Thanks so much for your lovely review we are always happy to get youse sorted!
Many thanks, Hays travel Gateshead 😊
These always go up and above to help me…
These always go up and above to help me and my family find the best deals they can for us x i have been booking all my holidays woth hays travel for years i wont book anywhere else x
April 30, 2026
Reply from Hays Travel - Gateshead
Lindsey Deeble,
Thank you for your lovely review! We
appreciate your continued loyalty and are so pleased to know that we help you and your family find the best deals. We look forward to assisting you with many more holidays 🙂
Many thanks, Gateshead team
Kirsty and Colin can not be more…
Kirsty and Colin can not be more helpful. They're very friendly and make our experience enjoyable and relaxing. They make sure all of our needs are met.
June 16, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star view its always such a pleasure to see you instore and sort your holidays and currency out. I hope yous all have an amazing time on your holidays. Anything else you need please dont hesitate to get in touch. Thanks Kirsty
Hays travel is Amazing only use hays…
Hays travel is Amazing only use hays travel they are simply the best always helpful always there to help
June 21, 2026
Reply from Hays Travel - Gateshead
Thanks so much for your lovely review it was so lovely to deal you and get your holiday booked. I hope you have the most amazing time on your 2 forthcoming holidays. Anything else you need please done hesitate to get in touch. Thanks Kirsty
All staff were knowledgeable
All staff were knowledgeable, polite, friendly and went above and beyond to help with our travel plans and booking.
June 16, 2026
Reply from Hays Travel - Gateshead
Thankyou for your lovely feedback Shirley, Its much appreciated! We hope you have the best time 😊
Many thanks, Janelle and Katie.
Always go above and beyond
Always go above and beyond, to get me my holiday. Hays has getting me 3 brilliant holidays this year so far, really happy with the service I get. 😁
June 6, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your lovely comments. It's always a pleasure to have you book with us in branch! Thank You Harvie :)
Staff at gateshead shop where very…
Staff at gateshead shop where very helpful booked holiday with in 10 mins brilliant
June 13, 2026
Reply from Hays Travel - Gateshead
Thank you so much for taking the time to rate my service with such a great review. Let me know if you have any questions in the meantime - Thanks again Harvie :)
Ownly got 4 stars for the professional…
Ownly got 4 stars for the professional way the booking was handled cannot wait till I see the end result then I will give you the end result
June 11, 2026
Reply from Hays Travel - Gateshead
Thank you so much for taking the time to rate my service. I'm sure you are going to have an amazing time in the Dominican republic. I will be in touch as soon as we receive tickets, in the meantime let me know if you have any further assistance. Thanks again - Amanda
Reply from Hays Travel - Gateshead
Thanks so much for your lovely review! I hope you have an amazing holiday! Thank You Harvie :)
Spoke to Janelle at Gateshead branch
Spoke to Janelle at Gateshead branch , she was very professional and very helpful
June 9, 2026
Reply from Hays Travel - Gateshead
Thanks for your lovely review, It was a pleasure to book you both. Hope you have a lovely holiday.
Helpful and helped us choose holiday to…
Helpful and helped us choose holiday to suit us.
May 31, 2026
Reply from Hays Travel - Gateshead
We're so glad we could help! Thank you for your kind words.
Kind Regards
Hays Travel Gateshead
The staff who helped me book my holiday…
The staff who helped me book my holiday was lovely and knowledgeable the booking process was very easy
May 31, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your lovely feedback it was such a pleasure to meet you and i hope your daughter enjoys her birthday present. I hope you both have an amazing time. Thanks Kirsty
I had a excellant experience staff were…
I had a excellant experience staff were very helpful and proffesssional seamless procedure
May 29, 2026
Reply from Hays Travel - Gateshead
Thank you for the lovely words, we appreciate your feed back. I will pass this onto Kirsty when she is back in. Hope you have a lovely time on your cruise.
Kirsty was really helpful found me the…
Kirsty was really helpful found me the holiday I wanted easy to communicate and get what I wanted. Really helpful staff and friendly. Would highly recommend the company and staff.
June 4, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your review. It was so lovely to speak with you and get you sorted. I hope you have the best time. Anything else you need from us you know where we are :) Thanks Kirsty
Holiday booking
Harvey, looked up different flights and hotels till I decided on my holiday many thanks
June 2, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review! I hope you have an amazing holiday. Thank You Harvie :)
Very nice lady,took her time to find…job well done ❤️
Very nice lady,took her time to find just the best holiday we were after 👍
May 24, 2026
Reply from Hays Travel - Gateshead
We're so pleased we could help find your perfect holiday. Thank you for your kind words!
Kind Regards
Hays Travel Gateshead
Originally I was was talking about Tenerife and changed destination.
Originally I was was talking about going to Tenerife later this year, Harvyie sourced the information I gave her and notified me of the accommodation I made enquiries about. I went into the shop to discuss this and unfortunately I had changed my mind about the destination and decided to go to Malta. Harvyie then sourced the best deal for the DB San Antonio Hotel in Malta. I vacation there earlier this year and would recommend it to anyone who is thinking about going to Malta. So therefore I would give 5 star recommendation.
May 14, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review! It was a pleasure booking your holiday and I hope you have an amazing time away! Thank you Harvie :)
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