Hey guys, I'm running out of superlatives to describe my latest experience at Hays Travel (Gateshead) I had the pleasure of meeting Janelle for the first time and like her colleagues, she dealt w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
When I visit the Gateshead branch I find that the staff are very helpful in ensuring that they meet my holiday needs. Communication with them is excellent. That's why I go back there to book my holida... See more
Company replied
Welcomed into the shop with a friendly greeting. I was wanting a renewal of my travel insurance and this was done quickly and efficiently by Kirsty .I had a few issues with my email address but this w... See more
Company replied
Staff were very approachable, friendly and helpful. I gave a very specific set of requirements and they managed to find a holiday to fit every single one.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
43 Jackson Street, NE8 1EE, Gateshead, United Kingdom
- 0191 4774615
4.9
Excellent
725 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Originally I was was talking about Tenerife and changed destination.
Originally I was was talking about going to Tenerife later this year, Harvyie sourced the information I gave her and notified me of the accommodation I made enquiries about. I went into the shop to discuss this and unfortunately I had changed my mind about the destination and decided to go to Malta. Harvyie then sourced the best deal for the DB San Antonio Hotel in Malta. I vacation there earlier this year and would recommend it to anyone who is thinking about going to Malta. So therefore I would give 5 star recommendation.
May 14, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review! It was a pleasure booking your holiday and I hope you have an amazing time away! Thank you Harvie :)
five star!
Emailed Hays Travel and had a response from Jill. She came back straight away with a quote and an amazing deal for Halloween half term 2027 to Orlando. Everything perfect, quick set up of reasonable, affordable payments. We can’t wait already. Set up was so quick.
Thanks Jill and staff at Hays Travel!
May 21, 2026
Reply from Hays Travel - Gateshead
Thank you for your review Holly, You will have the most amazing holiday and we will be here every step of the way !! Thank you so much for booking Jill
We booked as a small group with Hayes…
We booked as a small group with Hayes with a girl in the gateshead branch called Harvie she went above and beyond very polite friendly and professional will be highly recommending others to visit this branch and book with Harvie
May 12, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your lovely comments! It was a pleasure to book you and I hope you all have a fantastic time. Thank you Harvie :)
Never go anywhere else
Never go anywhere else, they are the best in the business and local face to face company have used for years and will continue to do so…. Superb thanks again Gateshead branch.
May 8, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your review it was so lovely dealing with you and finding you and your family the right holiday. I hope you all have an amazing time and create some long lasting memories. If there is anything at all you need dont hesitate to get in touch. Thanks Kirsty
We would never book with enywhere else …
We would never book with enywhere else both janelia? AND kay wasn't sure how to pay on line kay stayed on the phone and took me through the hole process thankyou joyce
May 8, 2026
Reply from Hays Travel - Gateshead
Thanks so much for the lovely review. It was a pleasure booking you again. Hope you all have a lovely time in Morocco. From Janelle and the rest of Gateshead team.
Hays gateshead are always great and…
Hays gateshead are always great and always book the perfect holiday for me
Special thanks to kirsty she said she would ring Thursday morning which she did went through it all with me and booked my cruise all within 10 mins and even got my floor I required perfect travel agent Tailoring to all my needs.
May 1, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your review! It was so lovely to speak with you and im so pleased i managed to get everything you had asked for. Anything at all you need from me dont hesitate to get in touch. Many Thanks Kirsty
Kirsty Hays Gateshead…
Spoke to Kirsty at Hays Gateshead explained what I was after. Kirsty was super efficient so helpful recommend holidays all booked up in short time. Excellent service and knowledgeable would definitely recommend and wouldn't hesitate to speak to Kirsty for further holidays.
April 28, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review. It was so lovely to speak with you and get your holiday booked. I hope you have an amazing time and manage to get away for your big birthday too. If there is anything else you need please dont hesitate to get in touch. Thanks Kirsty
Reply from Hays Travel - Gateshead
Thankyou for your review Lesley its much appreciated :)
Hays Travel Gateshead 🙂-
Very helpful because as usual couldnt…
Very helpful because as usual couldnt make our minds up 😂 thank you Katie at Gateshead
April 14, 2026
Reply from Hays Travel - Gateshead
Gloria mcgowan,
Thankyou for this lovely review Gloria! it's much appreciated 😊Happy to get you sorted in the end and if i don't see you beforehand have a lovely time!
Thanks, Katie
Quick and helpful response
Quick and helpful response. All questions answered immediately. Clear instructions given.
April 12, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review. I hope you have an amazing holiday! Thank You Harvie :)
Couldn't get holiday I wanted at…
Couldn't get holiday I wanted at specific hotel & resorts booked nearby. Managed to find it on a website so Beth arranged rebooking where I wanted to be. Brilliant service as always. Thanks again
April 9, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review. We will pass your comments over to Beth. We hope you have an amazing time! Thank You Harvie :)
Staff extremely helpful
Staff extremely helpful. Booking holiday. Supplying additional info ie holiday insurance. Giving info as to when they will contact us additional info ie tickets/changing money
April 2, 2026
Reply from Hays Travel - Gateshead
We're happy to hear that our staff was helpful while you were booking your holiday. We appreciate you mentioning the additional information provided. Thank you for your feedback.
Kind regards
Hays Travel Gateshead
Thank you so kindly for the smooth…
Thank you so kindly for the smooth holiday we had a fantastic time,
Kind regards Sharon and Jason 🌞
March 27, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review! We are glad you had a fantastic time! :) Thank you Harvie :)
knowledgable staff
April 1, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review. I hope you have a fantastic holiday! Thank You Harvie :)
Harvey is amazing as well as the rest…
Harvey is amazing as well as the rest of the team I can always trust them with everything weather its a booking or just to check something for us
Thank you Karen and Alan eskdale
March 25, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your lovely comments. It was a pleasure booking your holiday! I will pass your comments over to our team! Thank You Harvie :)
First class service
Spoke to Kirsty at hays Gateshead holiday found and booked first class service
March 31, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your review its always such a pleasure to see the 4 of you in branch and i hope yous have a lush time on your hols. Anything at all you need just let me know and i will be happy to help. Thanks Kirsty
Helpful
The helpful friendly staff made this a good experience.They (Kirsty) answered all my questions even some I didn’t ask,
March 26, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your review. It was such a pleasure to see you in branch and i hope you have a lovely time on your holiday. If there is amything at all we can help you with please dont hesitate to get in touch. Thanks Kirsty
Great customer service
Great customer service. Megan made the booking process easier. She was friendly and knowledgeable.
March 22, 2026
Reply from Hays Travel - Gateshead
We appreciate you taking the time to leave us such a great review. We are so happy to hear that the booking process was easier for you! We will pass your lovely comments across to Megan.
Kind regards Hays Travel Gateshead
Amazing job done as always
Amazing price and knowledgeable, friendly and honest agents as always
March 17, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review it was a pleasure to speak with you and get you sorted and i hope you have such a good time!. Thanks Kirsty
Reply from Hays Travel - Gateshead
Thanks so much for your review. Its always such a pleasure to see you in branch and i hope you have an amazing time on all of your holidays. Thanks Hays Travel Gateshead
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.