Hey guys, I'm running out of superlatives to describe my latest experience at Hays Travel (Gateshead) I had the pleasure of meeting Janelle for the first time and like her colleagues, she dealt w... See more
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When I visit the Gateshead branch I find that the staff are very helpful in ensuring that they meet my holiday needs. Communication with them is excellent. That's why I go back there to book my holida... See more
Company replied
Welcomed into the shop with a friendly greeting. I was wanting a renewal of my travel insurance and this was done quickly and efficiently by Kirsty .I had a few issues with my email address but this w... See more
Company replied
Staff were very approachable, friendly and helpful. I gave a very specific set of requirements and they managed to find a holiday to fit every single one.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
43 Jackson Street, NE8 1EE, Gateshead, United Kingdom
- 0191 4774615
4.9
Excellent
726 reviews
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Kirsty the lady in Hays was so good…
Kirsty the lady in Hays was so good gave me lots of options and reassurrance .Also price matched the holiday.
gaving me piece of mind .
January 28, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review. It was so lovely to see you in branch and i hope you have an amazing time on your cruise. If theres anything at all we can help you with dont hesitate to get in touch. Thanks Kirsty
Thank you to the staff at Gateshead…
Thank you to the staff at Gateshead hays, Very helpful & very patient, thank you Kirsty for booking our holiday at a great price AGAIN !
January 28, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your review it was a pleasure to speak with you over the phone and i hope you have an amazing time back at your favourite place. :) Thanks Kirsty
Reply from Hays Travel - Gateshead
Thankyou Muriel, we appreciate you taking the time to share your kind review!
- Hays travel Gateshead🙂
Megan could,nt have been more helpfull…
Megan could,nt have been more helpfull to get me a great deal
January 26, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your kind words. I hope you have a fantastic time! Thank you, Megan :)
Megan at Hayes Travel
The advisor was Megan. She was fast, efficient and very warm and friendly. She understood exactly what I wanted and made the whole experience stress free. It's the first time I have used Hayes Travel and I'll definitely be booking with this company again.
January 26, 2026
Reply from Hays Travel - Gateshead
Thank you for taking the time to book yesterday Angela! It was lovely chatting with you, i hope you have a fantastic holiday. Thanks again, Megan.
Katie found us a great holiday at a very good price always helpful in every way
Katie found us a great holiday at a good price always very helpful
January 26, 2026
Reply from Hays Travel - Gateshead
Thanks very much for your lovely review. We hope you have a lovely holiday in Benidorm. Thanks Katie & Team Gateshead
Our travel agent was super helpful and…
Our travel agent was super helpful and made sure we we had all the information before booking our holiday, very happy
January 24, 2026
Reply from Hays Travel - Gateshead
Thanks very much for your lovely review, I really appreciate it. You'll both have the best time in Iceland. Thanks Janelle
The lady who dealt with me Kelly was…
The lady who dealt with me Kelly was brilliant nothing was too much for her she looked at flights n hotels for 3 nyts stay although our holiday is for 17 days in Hawaii were staying with friends for rest of time but she explained if we stayed in hotel 1st then we would be able to pay by dd rather than full cost of flights which made our holiday possible
January 22, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review it was so lovely to meet you in branch and get you booked up back to the destination you got married in all those years ago. I hope you and your granddaugter have an aamazing time catching up with friends . Thanks Kirsty
Once again I cannot fault the service I…
Once again I cannot fault the service I receive at Gateshead. You have a treasure in Kirsty. I don’t know how she puts up with me, there’s always a laugh. She’s also very professional and so very good at her job. Top marks Kirsty and thank you. I came out of the shop on a high.
January 21, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your lovely feedback its always such a pleasure to speak with you and help in anyway i can. I hope you have an amazing time on your cruise and visiting the places youve always wanted to see. Anything at all i can help you with just let me know. Thanks Kirsty
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review. It was a pleasure to see you in branch again and hope you have a great time on your holiday. If there is anything at all you need please dont hesitate to get in touch. Thanks Kirsty
Having booked many holidays with Hays…
Having booked many holidays with Hays Travel Gateshead,it’s a bit like popping into a good friends for a chat and a cuppa. The service is always excellent and done in a friendly relaxed atmosphere
January 16, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review, it is always a pleasure to see you! We hope you have an amazing holiday! Thank you, Gateshead Team :)
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review, it was a pleasure booking your holiday! Thank You Harvie :)
Excellent professional and efficient…
Excellent professional and efficient service. Nothing was a problem. The staff as always, were very friendly and welcoming. A great asset to the company. We will continue to use Hays for any further holidays we plan. Great stuff. Keep up the great work.
January 8, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review. It was an absolute pleasure to see you in branch and get your holidays sorted for 2026. I hope yous have an amazing time and if there is anything at all we can help you with please dont hesitate to get in touch. Many Thanks Kirsty
Reply from Hays Travel - Gateshead
Thank you so much for the feedback. I'm so glad you had such a positive experience in branch. Hope to hear all about it when your back and hopefully get you booked up again! - Alicia :)
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review. It was so lovely to meet you in branch and i wish you the best of luck in your Chess Tornament. :) Thanks Kirsty
Very polite and knew what I wanted and…
Very polite and knew what I wanted and was a very knowledgeable
January 13, 2026
Reply from Hays Travel - Gateshead
Thank you for sharing feedback - it's always appreciated. I'm so glad you had such a positive experience in branch. - Alicia x :)
Very helpful staff at Gateshead
Very helpful staff at Gateshead yet again, we continue to use Hays travel because of the helpfulness from all staff members.
January 11, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review. It was so lovely to see you both in branch and i hope yous have an amazing time on your trip :). If there is anything at all we can help you with please dont hesitate to get in touch. Thanks Kirsty
Reply from Hays Travel - Gateshead
We're glad we could assist you with everything you needed. Thank you for your positive feedback; it means a lot to us. Many Thanks Kirsty
The agent was great and helpful
The agent was great and helpful. She new what she was talking about. Saving money on our holidays.
January 9, 2026
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review. It was such a pleasure to see you in branch and get your holiday booked at such a amazing price. I hope yous have a lovely time. Thanks Kirsty
As ever you just can't fault the…
As ever you just can't fault the Jackson Street branch. They are such a helpful friendly and very professional bunch.Nothing is bother for them can't praise them enough.
January 8, 2026
Reply from Hays Travel - Gateshead
Thanks for the lovely review. I hope you all have an amazing time with the grandchildren, I know they'll love it. From Janelle & Team Gateshead
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