Hey guys, I'm running out of superlatives to describe my latest experience at Hays Travel (Gateshead) I had the pleasure of meeting Janelle for the first time and like her colleagues, she dealt w... See more
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When I visit the Gateshead branch I find that the staff are very helpful in ensuring that they meet my holiday needs. Communication with them is excellent. That's why I go back there to book my holida... See more
Company replied
Welcomed into the shop with a friendly greeting. I was wanting a renewal of my travel insurance and this was done quickly and efficiently by Kirsty .I had a few issues with my email address but this w... See more
Company replied
Staff were very approachable, friendly and helpful. I gave a very specific set of requirements and they managed to find a holiday to fit every single one.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
43 Jackson Street, NE8 1EE, Gateshead, United Kingdom
- 0191 4774615
4.9
Excellent
727 reviews
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As ever you just can't fault the…
As ever you just can't fault the Jackson Street branch. They are such a helpful friendly and very professional bunch.Nothing is bother for them can't praise them enough.
January 8, 2026
Reply from Hays Travel - Gateshead
Thanks for the lovely review. I hope you all have an amazing time with the grandchildren, I know they'll love it. From Janelle & Team Gateshead
Very helpful
Very helpful, friendly and informative. Knew what I wanted and found my ideal City Break within a few minutes. Great service as always. Thank you.
January 8, 2026
Reply from Hays Travel - Gateshead
Thanks for the lovely review. I hope you both enjoy celebrating your partners birthday in style. From Janelle and team Gateshead x
Reply from Hays Travel - Gateshead
Thankyou for your lovely review Kim and thankyou for being so patient with me ! its much appreciated
Thanks, Katie 😊
Family holiday…
Assistant was very helpful and looked for what we need for our holiday
January 8, 2026
Reply from Hays Travel - Gateshead
Thank you very much for your feedback. I'm glad I was able to get you all sorted and give you a positive experience. Hope yous all have a fantastic time away celebrating! - Alicia :) x
Perfect
The sales lady was so helpful and friendly so made it very easy to talk with
January 6, 2026
Reply from Hays Travel - Gateshead
Thankyou so much for your kind review! I'm always happy to help- Alicia 🙂
Nice Experience
As always just really lovely friendly service. The Staff are always a pleasure to deal with
December 31, 2025
Reply from Hays Travel - Gateshead
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear about the lovely, friendly service you experienced and its always such a pleasure to see you in branch. Thanks Kirsty
Excellent service as always with Hays…
Excellent service as always with Hays Gateshead
December 28, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review. We hope you have an amazing holiday! Thanks Janelle :)
Janette was very welcoming from the…
Janette was very welcoming from the start. She shared her knowledge of the destination having been there herself in the past. She explained everything in detail. Having researched a few different hotels myself online she checked them with us on the system which helped us make our final decision. 10/10 customer journey satisfaction. I won’t go anywhere else to book a holiday now!
December 20, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review, we will pass your comments onto Janelle when she is back in the branch. We hope you have a lovely holiday! Thank you :)
Helpful Hays
Staff ( Kirsty) and (Harvie) were so helpful and always replied to any questions I had.
I wouldn’t hesitate in using this company again thank you.
December 6, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review it was such a pleasure to deal with you and help you organise your trip. I hope you have an amazing time and if there is anything at all we can help you with please dont hesitate to get in touch. Thanks Kirsty :)
Kirsty was excellent as are all the…
Kirsty was excellent as are all the staff wouldn’t go anywhere else .
December 5, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review its always a pleasure to see and deal with you and i hope yous have an amazing time on all your trips. If there is aything at all we can help you with please dont hesitate to get in touch. Thanks Kirsty
Good friendly service
Good friendly service, polite staff who always help me to find good and cheap holidays that suits my budget.
November 26, 2025
Reply from Hays Travel - Gateshead
Thank you so muc for your review its always a pleasure to see you in branch and get your holidays sorted. I hope you and your son have a great time and thank you so much for the Christmas card its greatly appreciated. Thanks Kirsty
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review. It was so lovely to see yous both in branch again. I hope yous have an amazing time on your holiday it looks beautiful. If there is anything at all we can help you with please dont hesitate to get in touch. Thanks Kirsty
Our holiday
Hi we treat with politeness. Freindleyness and respect . Alicia was lovely and explained everything we needed to know . She also checked to make sure that our bedroom had a wetroom as my husband is disabled . Thank you
November 18, 2025
Reply from Hays Travel - Gateshead
Thank you for the feedback - it's always appreciated. I'm glad you had such a positive experience booking with us. I hope you have just as good of a time in Bulgaria. Thanks, Alicia :)
Great interaction
Great interaction, helpful, attention to detail when and where we want to travel and why.
November 23, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your feedback. Its always such a pleasure to see you both in store. I hope yous have an amazing time on your next holiday , it will soon be here. Thanks Kirsty
Staff always pleasant and attentive
Staff always pleasant and attentive, nothing was a problem. They all know their job roles to the highest standard, top team. We have used this company for years and will continue to do so.
November 15, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your lovely feedback it really is greatly appreciated. Its always such a pleasure to see you in branch and i hope you both have an amazing time on your holidays. Thanks Kirsty
very well organized and very helpful
November 14, 2025
Reply from Hays Travel - Gateshead
Thank you for your lovely feedback and thank you for booking with us. Glad you had a positive experience and I hope you have a wonderful time in Turkey. Thanks, Alicia :)
My wife has booked all are holidays…
My wife has booked all are holidays with hays travel for about 12 years or more with very friendly and helpful staff wouldn't go anywhere else so when she passed away last year I thought carry on with what she had done and true to form your staff are very helpful and friendly
November 12, 2025
Reply from Hays Travel - Gateshead
Thank you for the review Ray we greatly appreciate your lovely words. As always it's a pleasure to book you. It's a fabulous hotel you have booked. We will see you again soon if you decide to go on your solo trip too. Thanks Janelle and team Gateshead x
Reply from Hays Travel - Gateshead
Thanks again for booking with us and thanks for taking the time to leave feedback. I'm glad you had a positive experience booking with us and I hope you have a lovely time in Majorca. Thanks, Alicia :)
Great service friendly staff
We've been booking our holiday at gateshead hays for a number of years now always had a great experience helpful staff
October 31, 2025
Reply from Hays Travel - Gateshead
Thank you for taking your time to leave a lovely review Zena! Look forward to hearing all about your holiday. Thanks, Megan :)
Reply from Hays Travel - Gateshead
Thanks for this. Just know you are going to love Iona especially the Christmas and New Year celebrations! Cheers Colin :)
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