Hey guys, I'm running out of superlatives to describe my latest experience at Hays Travel (Gateshead) I had the pleasure of meeting Janelle for the first time and like her colleagues, she dealt w... See more
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When I visit the Gateshead branch I find that the staff are very helpful in ensuring that they meet my holiday needs. Communication with them is excellent. That's why I go back there to book my holida... See more
Company replied
Welcomed into the shop with a friendly greeting. I was wanting a renewal of my travel insurance and this was done quickly and efficiently by Kirsty .I had a few issues with my email address but this w... See more
Company replied
Staff were very approachable, friendly and helpful. I gave a very specific set of requirements and they managed to find a holiday to fit every single one.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
43 Jackson Street, NE8 1EE, Gateshead, United Kingdom
- 0191 4774615
4.9
Excellent
727 reviews
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Fantastic customer service
Customer service was fantastic. Helpful, quick and friendly service
October 29, 2025
Reply from Hays Travel - Gateshead
Mamma Mia! Thanks for taking the time to do this! Hope you and your friend really enjoy the ABBA show! Cheers Colin :)
The original holiday I had enquired…
The original holiday I had enquired about had been sold out before I had a chance to book, Alicia went out of her way to find an alternative and to be honest it has turned out to be better suited for us. My booking was done and confirmation sent through so professionally. Really happy and completely satisfied with the customer service I received.
October 28, 2025
Reply from Hays Travel - Gateshead
Hi,
Thank you for your feedback - it's always appreciated! Glad you had a positive experience and I hope to hear all about Cyprus - not long now! Thanks, Alicia :))
Second time we've booked a holiday with…
Second time we've booked a holiday with Kirsty in hays travel Gateshead. Kirsty is very efficient and knowledgeable and answered all questions in relation to the holiday.
October 25, 2025
Reply from Hays Travel - Gateshead
Thank yo so much for your lovely review! Kirsty is on her week off at the moment, but I will make sure to pass the message over to her! Thank You Harvie :)
Listens to people
Listens to people, makes sure our needs are being met. Includes reference to other relevant material. Pleasant manner. Altogether a great service .
October 22, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review. Its always a pleasure to see you in branch. We really appreciate your lovely comments and we will pass these across to Colin who booked your holiday. Thanks Kirsty
Thank you to all the staff at the…
Thank you to all the staff at the branch and to Harvie for her patience
October 14, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review! It was a pleasure to book your holiday I hope you have an amazing time!! Thank You Harvie :)
Excellent customer service
Excellent customer service friendly very informative about different choices and well delivered giving you the best option for your holiday experience
October 11, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review. It was such a pleasure to meet you both in branch and i hope yous have an amazing time away celebrating your birthday. If there is anything at all we can help you with please dont hesitate to get in touch. Thanks Kirsty
Hays travel are the best
Hays travel are the best, very helpful and friendly and help you find the best holiday suited to you, will always book with them. Very very happy great company and staff 😁😁😁
October 3, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your kind words! It was so lovely speaking with you last week, I am so glad we found the perfect deal. See you soon, Megan :)
Reply from Hays Travel - Gateshead
Was great to see you both, enjoying your retired life!! Thanks for booking once again! Cheers Colin :)
We always use Hays travel when booking…
We always use Hays travel when booking a holiday as service is always superb
September 27, 2025
Reply from Hays Travel - Gateshead
Hello Veronica, Thankyou so much for this review and thanks again for your patience its much appreciated! it was lovely speaking with you. Thanks, Katie
The Helpfulness of Harvey at the…
The Helpfulness of Harvey at the Gateshead Office was tremendous.
September 28, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review! It was a pleasure booking your holiday. Thank You Harvie :)
Great service
Janelle helped me sort out everything I wanted smoothly and efficiently.
September 20, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review. It really is appreciated. We will pass your lovely comments onto Janelle. If there is anything at all we can help you with please dont hesitate to get in touch. Many Thanks Hays Travel Gateshead
Malta
Alicia was lovely again . Brilliant patient because we are deaf.. Alicia find best price for hotel and plane seats booked . Everything s smooth. She is experience. Next time we will keep touch with her . Twice with her. Prague and Malta. Thanks Alicia.
September 18, 2025
Reply from Hays Travel - Gateshead
Thanks so much for this. Alicia is off at the moment but I will let her know as soon as she is back. I know she looks forward to you coming in! Cheers Colin :)
Love booking with Hays
Love booking with Hays. Always informative, easy to deal with and very helpful. Booked with Colin (manager) at Gateshead branch who explained all about the holiday and destination. Lovely smooth, speedy and easy process to get booked up
September 28, 2025
Reply from Hays Travel - Gateshead
Thanks so much for tasking the time to write this. Was so pleased we managed to get the right dates (eventually) and sure you will love making up for the Covid cancellation year! Cheers Colin :)
Great customer service
Very efficient, friendly and personalised service from Colin, thank you
September 27, 2025
Reply from Hays Travel - Gateshead
So pleased to get you sorted once again. Thanks :)
Another amazing experience booking with…
Another amazing experience booking with Colin at the Gateshead branch. Effective, clear communication and booked smoothly saving us money.
September 24, 2025
Reply from Hays Travel - Gateshead
Thanks so much for this, really appreciate you taking the time. Great to get you sorted once again and hope you enjoy your time in the gym! Cheers Colin :)
Kirsty was so helpful
Kirsty was so helpful! Don't think I've had an easier experience booking a holiday.
September 24, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your lovely feedback it really is appreciated it was so lovely to speak with you and i hope you have an amazing time. Thanks Kirsty
Colin 'The Great.
Professional, polite, plain speaking and nothing seemed to be a bother when questions were asked. Colin was great and very helpful in every way.
September 23, 2025
Reply from Hays Travel - Gateshead
Hahaha, thanks for taking the time to write this and for not mentioning that I got your date of birth wrong, for which I apologise most sincerely. Have a great time and we will see you when you get back. Cheers Colin :)
The girl in the travel agents was very…
The girl in the travel agents was very good
September 12, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your review. It was a pleasure to meet you both in branch and i hope yous have a great time on holiday. Thanks Kirsty
100% attended to my needs lovely lady…
100% attended to my needs lovely lady all done in 20 minutes great no messing about
September 19, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review. It was so lovely to meet you in branch and i hope you have a great time celebrating your birthday. Anything else you need please dont hesitate to let me know. Thank You. Kirsty
Reply from Hays Travel - Gateshead
Thanks again for coming back to us to get booked up. Your feedback is always appreciated just as it's always a pleasure to help. Thanks, Alicia :))
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