Hey guys, I'm running out of superlatives to describe my latest experience at Hays Travel (Gateshead) I had the pleasure of meeting Janelle for the first time and like her colleagues, she dealt w... See more
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When I visit the Gateshead branch I find that the staff are very helpful in ensuring that they meet my holiday needs. Communication with them is excellent. That's why I go back there to book my holida... See more
Company replied
Welcomed into the shop with a friendly greeting. I was wanting a renewal of my travel insurance and this was done quickly and efficiently by Kirsty .I had a few issues with my email address but this w... See more
Company replied
Staff were very approachable, friendly and helpful. I gave a very specific set of requirements and they managed to find a holiday to fit every single one.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
43 Jackson Street, NE8 1EE, Gateshead, United Kingdom
- 0191 4774615
4.9
Excellent
727 reviews
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Reply from Hays Travel - Gateshead
Always a pleasure, and always a good laugh seeing you both. Thanks for the feedback, and I hope to see you both to get you booked again soon! Thanks, Alicia :))
Everything was explained to me and…
Everything was explained to me and cabin allocated where I wanted to be
September 17, 2025
Reply from Hays Travel - Gateshead
It was lovely to speak to you and make sure we got a cabin in the best place for you. Always better to take the time to get it right. Cheers Colin :)
Great service as always with a special…
Great service as always with a special mention to Janelle who does all our booking and does so expertly
September 16, 2025
Reply from Hays Travel - Gateshead
Thanks for the lovely review. It's always a pleasure booking you and your family. Hope you have another amazing cruise. Janelle
Harvie made my experience great
Harvie made my experience great. Very clear, straight forward information. Friendly and attentive.
September 5, 2025
Reply from Hays Travel - Gateshead
Thanks so much for taking the time to write this. Harvie is currently partying in Ibiza but I will pass your comments on as soon as she is back. Thanks again, Colin :)
Colin
Colin, manager always deliver even though I give him headaches in our iteneries as we don't do normal holidays.
September 5, 2025
Reply from Hays Travel - Gateshead
Haha! I have plenty paracetamol ready for your next visit! Great to get you sorted again though! Cheers Colin :)
Reply from Hays Travel - Gateshead
Thank you so much for your feedback and 5 star rating it was so lovely to see you all in branch and i hope yous have a lush time on holiday. Thanks Kirsty
Staff are always very friendly and…
Staff are always very friendly and happy to help never rush you and help you in every thing you with all bookings would not go anywhere else very satisfied with all the staff at Gateshead
September 14, 2025
Reply from Hays Travel - Gateshead
Thank you for taking the time to write this review Carol. It was lovely to meet you both on Saturday and book your holiday. I cant wait to hear all about it! Thanks again, Megan :)
Staff taking time to look for the…
Staff taking time to look for the holiday for myself and son
September 12, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review it was so lovely to meet you in branch and i hope you and your son have an amazing time on your first river cruise. I cant wait til your back to hear all about it and see your photos. If there is anything else at all i can help you with please dont hesitate to get in touch, Thanks Kirsty
I have been to hays travel a few times
I have been to hays travel a few times, you always get welcomed from everyone when you arrive. There always very helpful and polite, and they try and try until they find exactly what I want and I always get a good deal.
September 12, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review! It was a pleasure booking your holiday. I hope you have an amazing time! Thank You Harvie :)
Villa holiday
We were helped to book our holiday by Megan with a villa holiday she was extremely knowledgeable and helpful throughout the process
September 1, 2025
Reply from Hays Travel - Gateshead
Thank you for taking the time to leave a review Steve. Can't wait to hear all about it! :) Thanks Megan
My experience with the staff was…
My experience with the staff was excellent and professional.
September 4, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your feedback! It was lovely speaking with you and hope you have a great trip visiting family. Thanks, Alicia :)
The lady who was taking our details was…
The lady who was taking our details was very helpful and pleasant at finding what we needed thank you
September 4, 2025
Reply from Hays Travel - Gateshead
Thanks for taking the time to do this review. Janelle is not in the shop until next week but I will let her know about your comments when she is next here. Cheers Colin :)
Wouldnt go anywhere else keep up the…
Wouldnt go anywhere else keep up the good work your boss would of been proud of you all R I P mr HAYS
September 3, 2025
Reply from Hays Travel - Gateshead
Ah, Thank you so much for this. We try to live up to Johns legacy, making sure every customer gets the service he would have expected.
Colin the manager at the Jackson st
Colin the manager at the Jackson st. branch could'nt have been more helpful in finding us a holiday.
August 28, 2025
Reply from Hays Travel - Gateshead
Thanks so much for this. Was great to see you and get your annual Benidorm trip booked! Cheers Colin :)
He was so friendly and very helpful I…
He was so friendly and very helpful I book with hays every time wouldn’t go any where els
August 20, 2025
Reply from Hays Travel - Gateshead
Thanks for taking the time to do this. Always good to see you and get you sorted. Cheers Colin :)
Excellent service
Excellent service. Very efficient, friendly and helpful staff member
August 19, 2025
Reply from Hays Travel - Gateshead
Thanks for your lovely review. It was a pleasure booking you. I'm sure you'll have the best time in Benidorm with your friends. Thanks
Very helpfull staff went out of their…
Very helpfull staff went out of their way to put our holiday together and gave us plenty of options. We always buy our currency here and all the staff are very friendly. Would definitely recommend.
August 21, 2025
Reply from Hays Travel - Gateshead
Thank you so much for taking the time to leave such a kind review. I will pass on your lovely words to Kristy when she returns from her holiday. We look forward to seeing you again soon. Thanks, Megan :)
Hays have done it again
Hays have done it again, always a great experience, efficient friendly and professional, what more could you ask.
August 22, 2025
Reply from Hays Travel - Gateshead
Thanks so much for taking the time to do this. Kirsty is away on her holiday at the moment but I will make sure she sees your comments when she gets back. Cheers Colin :)
Reply from Hays Travel - Gateshead
Thanks so much for your lovely comments. I hope you have an amazing holiday! Thanks Harvie :)
Reply from Hays Travel - Gateshead
Thank you so much for your feedback we really do appreciate it. We hope you have the best time on your hols and will pop your lovely comments across to Kirsty who is now on her holidays. Thanks Hays Travel Gateshead :)
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