Hey guys, I'm running out of superlatives to describe my latest experience at Hays Travel (Gateshead) I had the pleasure of meeting Janelle for the first time and like her colleagues, she dealt w... See more
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When I visit the Gateshead branch I find that the staff are very helpful in ensuring that they meet my holiday needs. Communication with them is excellent. That's why I go back there to book my holida... See more
Company replied
Welcomed into the shop with a friendly greeting. I was wanting a renewal of my travel insurance and this was done quickly and efficiently by Kirsty .I had a few issues with my email address but this w... See more
Company replied
Staff were very approachable, friendly and helpful. I gave a very specific set of requirements and they managed to find a holiday to fit every single one.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
43 Jackson Street, NE8 1EE, Gateshead, United Kingdom
- 0191 4774615
4.9
Excellent
727 reviews
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Hays travel gateshead tyne&wear
I always book with hays travel brilliant staff and always very helpful and always try to help you get a great deal for holidays and will be going back year after year and all holidays we have been on are very very good.gary foster.
August 16, 2025
Reply from Hays Travel - Gateshead
Thanks so much for this Gary. Always great to see you and get you sorted again. Cheers Colin :)
Reply from Hays Travel - Gateshead
Thank you so much for your feedback, Its always such a pleasure to speak with you both and arrange your holidays, not long now til your collecting your tickets :) If theres anything else you need please dont hesitate to get in touch, Thanks Kirsty
Helpful and friendly.
August 11, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your 5 star review. It was lovely to see you both in branch and i hope yous have a fab holiday. :) Thanks Kirsty
Very helpful
Very helpful, price matched a holiday I had seen online. Very informative.
August 14, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your review. It was a pleasure to meet you and i hope you have an amazing time on your family holiday. If there is anything at all we can help you with please dont hesitate to get in touch. Thanks Kirsty
excellent customer service,
August 14, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review! I hope you have an amazing holiday. Thanks Harvie :)
Harvey was absolutely fantastic
Harvey was absolutely fantastic sorted everything for us very much appreciated and also a thank you to the young girl being trained xx
August 13, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review! It was a pleasure booking your holiday, I hope you's have an amazing time. Thanks Harvie & Katie :)
Hays Jackson Street
Called in to your Jackson Street Branch, Colin was very helpful and chatty, booked our holiday with no problems. My sister holidays in Cornwall every year but I told her to call into Hays and try abroad, she is on her 2nd foreign holiday this year. I would definitely recommend them as they know their stuff.
August 11, 2025
Reply from Hays Travel - Gateshead
Thanks so much for taking the time to write this. Glad to get you sorted and please, keep the recommendations coming! Cheers Colin :)
Highly Recommend
Alicia was fantastic – knowledgeable, friendly, and full of good advice. She made the whole process easy and gave total confidence in making the holiday booking.
Highly recommend!
August 9, 2025
Reply from Hays Travel - Gateshead
Was lovely to meet you, thank you so much for the feedback. I'm glad I was able to offer you a positive experience in shop. I hope to see you both next time. You'll have to tell me all about Croatia! Thanks, Alicia :)
Very polite
She was very helpful, showing us lots of holiday suggestions, we were very grateful for her help, thank you!
July 5, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your feedback we really do appreciate it. We hope you have the best time on your hols and will pop your lovely comments across Sophie. Thanks Hays Travel Gateshead.
Lovley service once again from the team…
Lovley service once again from the team at hays travel gateshead always helpful
August 1, 2025
Reply from Hays Travel - Gateshead
Thanks again for booking with us. Always good to see you both and so please you got the dates sorted. Phew! Cheers Colin :)
Colin takes rime to know his customers. He provides excellent customer service and makes time to provide customer satisfaction 👏
The time taken to understand and ensure customer satisfaction
August 7, 2025
Reply from Hays Travel - Gateshead
Thanks so much for this. Glad we got you sorted (eventually haha) and remember to get that Athens trip booked! Cheers Colin :)
The gentleman was very helpful and…
The gentleman was very helpful and nothing was a bother
August 6, 2025
Reply from Hays Travel - Gateshead
Thanks so much for this, really appreciate it. Sure you will love being back in Icmeler! Cheers Colin :)
Alicia was super kind and extremely…
Alicia was super kind and extremely helpful when booking my trip! She made the whole process straightforward and easy to understand. Thank you!!
July 31, 2025
Reply from Hays Travel - Gateshead
Thank you for your feedback! As always it's appreciated! It was lovely speaking to you over the phone and I hope to hear all about Gdansk! Thanks, Alicia :))
Reply from Hays Travel - Gateshead
Thank you for leaving such a kind review, I hope you have a fantastic time on your holiday! Many Thanks, Sophie.
Excellent service given by friendly and…
Excellent service given by friendly and knowledgeable staff.
July 25, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review. It was lovely to see you in branch and get your holiday booked. If there is anything at all we can do for you please dont hesitate to get in touch. Thanks Kirsty
Went with my 5year old granddaughter…
Went with my 5year old granddaughter staff looked after her keepedher busy doing drawings with her while I looked for a holiday for the two of us very helpful looked at lot's of options and value for money found a holiday that suits both of us lots to do for a 5 year old and saved me money by going 2 weeks later as was flexible with my date's 😎😁
July 23, 2025
Reply from Hays Travel - Gateshead
Thank you for your kind review, it was lovely spending time with you both yesterday and we all hope you have a fantastic time on your holidays. Many Thanks, Sophie!
colin at gateshead branch is a really…
colin at gateshead branch is a really helpful guy he found us exactly what we were looking for he is very efficient and really good at his job
July 18, 2025
Reply from Hays Travel - Gateshead
Thanks so much for this. Always great to see you both and know you will enjoy your bit of winter sun! Cheers Colin :)
Spoke with Kirsty at Gateshead…
Spoke with Kirsty at Gateshead yesterday who went above and beyond to sort out a wimbledon break for me. It seemed every date or hotel was selling fast but she managed to find something I was happy to book. Thanks Kirsty
July 19, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review. It was so lovely to speak to you yesterday and so pleased we managed to get you sorted. Roll on Next summer. If there is anything else we can help you with please dont hesitate to get in touch. Thanks Kirsty
Helpful staff
July 6, 2025
Reply from Hays Travel - Gateshead
Thanks for taking the time to comment. Harvie is on holiday herself this week but I will let her see your kind comment when she is back next week. Cheers Colin :)
Harvie was extremely helpful
Harvie was extremely helpful. We were not sure where we wanted to go, but Harvie came up with wonderful options of which we chose one. Her replies to our emails were always prompt, so we could book the holiday and relax.
July 4, 2025
Reply from Hays Travel - Gateshead
Thank you so much for your lovely review. It was a pleasure booking your holiday. I hope youse have an amazing time! Thanks Harvie :)
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