Gaynor makes everything so easy booked about 4 times now and no problems at all shes brilliant at what she dose
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Gaynor was great from start to finish, told her what we had in mind and what budget we were working with and within an hour we had 3 separate holidays to choose from for our first family holiday toget... See more
Company replied
Gaynor was given a list of things we wanted from a holiday and must have, destination and budget and found us 11 nights not 10 within our budget. Really happy with result.
I found that Mrs Gaynor Bates went above and beyond to help me find a last minute holiday deal. She took everything we asked for into consideration, and her recommendations and imput helped us immense... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Gaynor Bates, Ol10, Heywood, United Kingdom
- 01706 488655
4.7
Excellent
38 reviews
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Gaynor makes everything so easy booked…
Gaynor makes everything so easy booked about 4 times now and no problems at all shes brilliant at what she dose
August 9, 2026
Lovely customer service we inquired…
Lovely customer service we inquired about a cruise and Gaynor sorted it out in such a short time . Thank you
July 15, 2026
Great service from gaynor bates will be…
Great service from gaynor bates will be booking Agen next year
July 15, 2026
Gaynor was really Helpful …
Gaynor was given a list of things we wanted from a holiday and must have, destination and budget and found us 11 nights not 10 within our budget.
Really happy with result.
June 14, 2026
Gaynor is the best xx
April 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Lovely agent called Gaynor Bates made…
Lovely agent called Gaynor Bates made it easy to booked even amended our seat booking with no problem.
February 18, 2026
Reply from Hays Travel - Gaynor Bates
Thankyou for your kind review very much appreciated
Gaynor made it easy and simple and…
Gaynor made it easy and simple and found me a great deal
January 29, 2026
Reply from Hays Travel - Gaynor Bates
Thankyou for your amazing review x
Gaynor was amazing and found us the…
Gaynor was amazing and found us the perfect holiday
October 30, 2025
Took the stress out off booking an holiday
She tailed our holiday exactly what we asked for.
October 23, 2025
Gaynor is so helpful and nothing is to…
Gaynor is so helpful and nothing is to much trouble anything you ask she sorts out for you
October 21, 2025
Brilliant experience always book my…
Brilliant experience always book my holidays with Gaynor Bates always finds me the best holiday
September 18, 2025
Welcoming and helpful
Very helpful Tried very hard to find the accommodation I required as I walk with a stick .Now looking forward to my first time on a Cruise
April 13, 2025
Reply from Hays Travel - Gaynor Bates
Thankyou for your kind feedback. It is greatly appreciated
Gaynor was really helpful I sent her…
Gaynor was really helpful I sent her what I was looking at and my budget and she managed to get me a fantastic deal within my budget and saved me some money too.
Will definitely use gaynor again and will recommend to friends.
Thankyou.
April 5, 2025
Reply from Hays Travel - Gaynor Bates
Thankyou for your lovely feedback It is most appreciated x
Very polite good deal used manners
March 19, 2025
Reply from Hays Travel - Gaynor Bates
Thankyou for your lovely feedback It is most appreciated x
The service was absolutely 10/10
The service was absolutely 10/10. I messaged to ask for advice and suggestions what was best and she found the most perfect holiday for us I am so grateful for the time she spent searching for everything and more that I asked for. Couldn’t recommend her more. Nothing was too much trouble for her
February 24, 2025
Reply from Hays Travel - Gaynor Bates
Thankyou for your lovely feedback It is most appreciated x
Perfect family holiday sourced and booked within 24 hours!
Gaynor was great from start to finish, told her what we had in mind and what budget we were working with and within an hour we had 3 separate holidays to choose from for our first family holiday together. Within 24 hours we had the perfect holiday booked and all the documents ready on my emails. Couldn’t recommend enough!
February 2, 2025
Reply from Hays Travel - Gaynor Bates
Thankyou for your lovely feedback It is most appreciated x
Reply from Hays Travel - Gaynor Bates
Thankyou for your lovely feedback It is most appreciated x
Excellent service very professionally…
Excellent service very professionally dealt with
October 26, 2024
Reply from Hays Travel - Gaynor Bates
Thankyou for your kind comments, it is very much appreciated.
Gaynor spent time looking for our…
Gaynor spent time looking for our perfect requirements and guiding us through the booking process. Would highly recommend.
October 7, 2024
Reply from Hays Travel - Gaynor Bates
Thankyou for your kind comments, it is very much appreciated.
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