Gemma listens to all my request and found us the perfect place to go. As grandparents taking our two grandchildren away. We wanted the children to have lots of fun as well as us grandparents having to... See more
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Gemma was so patient as there were lots of options and she helped narrow down choices She provided different options to suit all the family Was very understanding, knowledgeable and helpful. Wo... See more
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Gemma was just amazing! She’s so patient and helped us find another amazing family holiday after months of me pestering her for quotes! The whole process is just so easy and certainly puts our mind at... See more
Company replied
Gemma is fantastic. Would highly recommend and I will be going to her for assistance again. I felt she listens to what we would like and comes up with great ideas. Fantastic customer service. Thank yo... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Gemma Nethercott, G21, Glasgow, United Kingdom
- 1415302955
4.8
Excellent
49 reviews
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Excellent service, good product knowledge
Gemma was extremely patient answering my 101 questions. She had personal experience of my trip so was able to give me some great advice. Will definitely use Gemma again, lovely, bubbly, friendly and helpful.
October 17, 2024
Reply from Hays Travel - Gemma Nethercott
Thank you for taking the time to write this review Helen, it was a pleasure to help you plan your magical birthday trip. Gemma
Reply from Hays Travel - Gemma Nethercott
Hi Vanessa, thank you for taking the time to leave a review. Gemma
Gemma was amazing
Gemma was amazing, very knowledgeable and made booking so easy. We are just back from our holiday that Gemma recommended last year and we have already booked with Gemma for next year. I would highly recommend Gemma for all your travel needs.
July 9, 2024
Reply from Hays Travel - Gemma Nethercott
Thank you for taking the time to write this review, I do really appreciate it. I am so pleased you liked the holiday so much that you are going back next year for longer. Always a pleasure.
Booked through Hays for my last few…
Booked through Hays for my last few holidays and this is purely based on Gemma and how good she is with people and at her job.
May 27, 2024
Reply from Hays Travel - Gemma Nethercott
Thank you Romaine, appreciate you taking the time. Always love our holiday planning lots of laughs along the way. Gemma x
Amazing service from Gemma
Amazing service from Gemma. Always friendly and efficient and prompt.
Goes above and beyond to personalise our holidays. She has been extremely helpful with previous holidays I had no hesitation in using her expertise again for this holiday.
A special celebration for my wife’s birthday and Gemma takes this into account in her planning. Excellent
May 29, 2024
Unprompted review
Reply from Hays Travel - Gemma Nethercott
Thank you for taking the time to write these kind words Bill, I really appreciate it and so happy we planned such a fantastic trip to celebrate. Gemma
Absolutely amazing
Absolutely amazing , Gemma found the perfect holiday for us with our grandchild , absolutely great service and took all the stress away, looking forward to the holiday now 😘
May 14, 2024
Reply from Hays Travel - Gemma Nethercott
Thank you for taking the time to write this review Sharon. I am glad I was able to book you a wonderful holiday and not long until you jet off into the sunshine. Gemma
Always a pleasure booking with Gemma…
Always a pleasure booking with Gemma goes above and beyond and dealing way my 100 requests 😂
Here’s to many more bookings in the near future 🫶🏽
April 10, 2024
Reply from Hays Travel - Gemma Nethercott
Hi Danielle, thanks so much for booking with me AGAIN. You make the booking so much fun and always here to help with any questions or requests.
Gemma x
Gemma took all the stress out of a very…
Gemma took all the stress out of a very tricky booking! Made the whole experience hassle free always professional and helpful keeping me updated every step of the way!
February 18, 2024
Reply from Hays Travel - Gemma Nethercott
Hi Sharon, thank you for taking the time to write this review. I am really pleased that you had such a positive experience and we managed to get you a wonderful family holiday booked. Gemma
Reply from Hays Travel - Gemma Nethercott
Hi Carolyn, thank you for taking the time to write a review. I appreciate your kind words and always a pleasure. Gemma
Gemma at Hays was fantastic
Gemma was fantastic. She responded very quickly to my questions to get me the best deal! She went over and above what I needed.
January 19, 2024
Reply from Hays Travel - Gemma Nethercott
Thank you Dianne for taking the time to write this review. It was a pleasure getting you a great deal for your upcoming holiday Gemma
Excellent service
Excellent service, Gemma was very helpful in answering my many questions. Thankyou
January 4, 2024
Reply from Hays Travel - Gemma Nethercott
Hi Tina, thank you for taking the time to write this review. You are very welcome and I am pleased to have answered your questions in order to book your first cruise. Happy sailing Gemma 😊
Gemma is a delight to deal with gets…
Gemma is a delight to deal with gets all the info and puts lots of options before you to chose
November 8, 2023
Reply from Hays Travel - Gemma Nethercott
Hi Suzanne, thank you for taking the time to write this. I am pleased you had a positive experience and liked the options provided, so happy we got your city break booked. Gemma
Gemma was just amazing
Gemma was just amazing! She’s so patient and helped us find another amazing family holiday after months of me pestering her for quotes! The whole process is just so easy and certainly puts our mind at ease knowing we are being looked after by someone so knowledgeable but also just so kind and helpful. I would not book a holiday anywhere else now. Thanks again for all your help Gemma xx
October 12, 2023
Reply from Hays Travel - Gemma Nethercott
Hi Jacqui, thanks for taking the time to write this review. It is a pleasure as always, I am glad that we got you an incredible holiday. I am so pleased you have had a positive experience using my services. Gemma :-)
Gemma is fantastic
Gemma was and is very polite, listens to what you want, questions the unsure and provided me with a truly 100% positive experience
September 6, 2023
Reply from Hays Travel - Gemma Nethercott
Thank you for taking the time to write a review Tracy. I appreciate your positive review and glad that I was able to get you what you were looking for :-)
Fantastic service from Gemma
Fantastic service from Gemma. Booked us the perfect family holiday and made the whole experience so easy and straightforward. Would highly recommend.
July 11, 2023
Reply from Hays Travel - Gemma Nethercott
Hi, thanks for taking the time to leave me a review. I am really happy that you all had a fantastic holiday and I made it easy and straightforward. Your pictures looked amazing and can see you all enjoyed it 😃
Excellent service
Gemma was very informative and sent lots of information about our booking ~ professional and non pushy which we really appreciated.
Would highly recommend Gemma!
Thanks Gemma 😊
August 19, 2023
Reply from Hays Travel - Gemma Nethercott
Thank you so much for taking the time to write the review. I am really happy I was able to get you what you wanted and you had a positive experience booking with me. Happy cruising 🚢
Second holiday booked with Gemma
Second holiday booked with Gemma, she always provides incredible service, and she never seems to mind going the extra mile!
June 21, 2023
Reply from Hays Travel - Gemma Nethercott
Hi Nicola, thank you for taking the time to leave this reply. I am so pleased we got you a great holiday and appreciate your review :-)
Very helpful great service and holiday…
Very helpful great service and holiday adviser great can’t wait for my holiday 😁
May 25, 2023
Reply from Hays Travel - Gemma Nethercott
Hi Donna, thank you for the review. Glad I was able to get you a great holiday, this time next week you will be in the sunshine :-) Hope you all have a great time.
Gemma
This is the second holiday we have…
This is the second holiday we have booked with Gemma and hays , it was just as easy as the firs, Gemma always does her best to get you the best deal, she’s so friendly and cheery and yet again she got us a great holiday for my husbands 50th, Thanks Gemma x😍😍
May 25, 2023
Reply from Hays Travel - Gemma Nethercott
Hi Angela, thank you for taking the time to write this feedback. I really appreciate it and glad booking your holiday was easy. You have certainly got a fantastic trip to look forward to :-)
Gemma x
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