Excellent staff. Went out of their way to help find the holiday I wanted. All very last minute and delighted with the hotel and location in Florence they managed to book for me. Flights worked out pe... See more
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Sarah looked at various options for our flights to Australia. As requested she looked at routes avoiding the Middle East. We finally decided to go EDI - LHR- LAX - SYD with American Airlines. S... See more
Great service and a very polite and helpful staff member, who organised our Holiday and made us feel so much at ease, during the process. Regards Paul
I have used Hays over the years and each time the staff are really helpful, they listen to your requirements and search for the type of holiday you are looking for within your budget. The booking pro... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 Gordon Street, G1 3PU, Glasgow, United Kingdom
- 01413194933
4.9
Excellent
911 reviews
Asks customers to review
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Prompt response…
Details were emailed over to me within a few hours of visiting the branch with my enquiry.
October 8, 2025
Reply from Hays Travel - Glasgow
Thanks so much for the lovely review its very much appreciated
Cause the team they are working there…
Cause the team they are working there they are so kind and helpful.
September 27, 2025
Reply from Hays Travel - Glasgow
Thanks so much for the great review, we very much appreciate it
Karen at Hay's Travel Gordon Street
Karen at Hay's Travel Gordon Street, Glasgow, is courteous, patient and good humoured, She is genuine, she listens and understands me as a customer. You cannot easily fake this, I think this is why I return to Hay's Travel.
I also like her good humour, which she always has, and dealing with the public can be "challenging".
Karen has exactly the right qualities and is a very good ambassador for Hay's Travel.
In short, it is a pleasant experience when I visit.
I ask lot's of questions, and she is always patient.
Five Stars Karen
October 6, 2025
Reply from Hays Travel - Glasgow
Hi Michael, thank you so much for taking time to send in a great review for Karen. Always a pleasure having you in store and I will be sure to share your review with Karen when she is back in the office tomorrow. Many Thanks
Sophie is amazing she went above and…
Sophie is amazing she went above and beyond on my holiday to get me the best deal
October 12, 2025
Reply from Hays Travel - Glasgow
Thanks so much for the lovely review, its very much appreciated and I will be sure to share with Sophie for you.
Reply from Hays Travel - Glasgow
Thanks so much for the lovely review its much appreciated
I thought karen at hays travel was very…
I thought karen at hays travel was very helpfull and got my booking sorted very quick
October 2, 2025
Reply from Hays Travel - Glasgow
Thank you very much for the great review I will be sure to share this with Karen for you
Jay was absolutely terrific
Jay was absolutely terrific, he showed us multiple options and gave us invaluable advise regarding the whole process of checking in.
October 2, 2025
Reply from Hays Travel - Glasgow
Thank you so much for the lovely review its very much appreciated and I will be sure to share this with Jay
Reply from Hays Travel - Glasgow
Thanks so much for the great review its very much appreciated
Staff where very helpful nothing was a…
Staff where very helpful nothing was a problem, lovely experience,
September 24, 2025
Reply from Hays Travel - Glasgow
Thanks so much for the great review, we are so happy that you enjoyed the experience and I will be sure to share this with the team
Polite staff and easy to book with
Sophie was polite from beginning to end of my call to make booking. Lovely to chat with and had no issues making my booking. Followed up the following day to make a change and the staff were happy to help. Booked with Hays before and had no issues.
September 23, 2025
Reply from Hays Travel - Glasgow
Thank you so much for the lovely review, I will be sure to share this with Sophie and the team
Reply from Hays Travel - Glasgow
Thank you for your kind review! We really appreciate your feedback
From the minute I walked into Hays…
From the minute I walked into Hays Travel I was made feel welcome. Ricky who was helping find my ideal holiday was extremely helpful, taking time to ask for my preferences. Giving me options with a full run down of what was on offer. Absolute best customer service.
September 21, 2025
Reply from Hays Travel - Glasgow
Thank you for your lovely review! We will be sure to pass this onto Ricky for you, we are glad you had a great booking experience
Reply from Hays Travel - Glasgow
Thank you for your kind review!
Reply from Hays Travel - Glasgow
Thanks so much for the great review we very much appreciate it
Booking experience
The rep was both experienced and professional and knows his job very well and is polite and professional to customers.
September 14, 2025
Reply from Hays Travel - Glasgow
Thank you for your kind review! We really appreciate your feedback
Excellent customer service
Excellent customer service from Sianna , found us the best deal and gave good information about resort and hotel.
September 14, 2025
Reply from Hays Travel - Glasgow
Thank you for your kind review! We really appreciate your feedback
Reply from Hays Travel - Glasgow
Thank you for your kind review!
The young girl Sarah was so helpful …
The young girl Sarah was so helpful and very pleasant we booked our holiday and came away very satisfied
September 11, 2025
Reply from Hays Travel - Glasgow
Thank you for your kind review! We appreciate your feedback
Brilliant staff
Sarah was absolutely brilliant and found us the holiday we wanted. Really patient and supportive- she was just excellent.
September 11, 2025
Reply from Hays Travel - Glasgow
Thank you for your kind review! We appreciate your feedback and business!
Friendly & knowledgeable staff
Sophie was brilliant, extremely helpful, knowledgeable and friendly. We got the holiday we wanted, and despite a technical issue that made it take longer, Sophie was professional and apologetic for the delays that were outwith her control.
September 7, 2025
Reply from Hays Travel - Glasgow
Thank you for your kind review! We really appreciate your feedback. We will be sure to pass this onto Sophie!
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