Hays Travel - Glengormley Reviews 566

TrustScore 5 out of 5

4.9

8 Ballyclare Road, BT36 5EX Glengormley, GB


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Rated 5 out of 5 stars

Once again, excellent service from Karen and Saffron. They stayed after closing time to get the holiday booked. I wouldn’t dream of booking a holiday with anyone else. Time after time, year after ye... See more

Company replied

Rated 5 out of 5 stars

Once again Hays Travel Glengormley have excelled in making our cruise booking so efficient and stress free. From the minute of the first inquiry to the booking confirmation was excellent. As well kn... See more

Company replied

Rated 5 out of 5 stars

As soon as we walked in the door we felt this was the right place to come, the staff were friendly and very helpful and patient, nothing was to much for them to do as my friend asks a lotta questions... See more

Company replied

Rated 5 out of 5 stars

Karen has booked holidays for us in the past. We wanted to book a holiday but just not sure what we wanted. Karen took time to discuss what we would like and knowing our preferences from previous holi... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 8 Ballyclare Road, BT36 5EX, Glengormley, United Kingdom

  • 02892290219

4.9

Excellent

TrustScore 5 out of 5

566 reviews

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Rated 5 out of 5 stars

Love this shop and staff

Once again, excellent service from Karen and Saffron. They stayed after closing time to get the holiday booked. I wouldn’t dream of booking a holiday with anyone else. Time after time, year after year Karen goes that extra mile to tailor the holiday to our needs.
Thank you so much

May 28, 2026
Hays Travel - Glengormley logo

Reply from Hays Travel - Glengormley

Thank you for your feedback.

If you need anything else, please do not hesitate to contact the store.

Many thanks,
Jenna

Rated 5 out of 5 stars

As soon as we walked in the door we…

As soon as we walked in the door we felt this was the right place to come, the staff were friendly and very helpful and patient, nothing was to much for them to do as my friend asks a lotta questions, especially Jade thank u so much

May 30, 2026
Hays Travel - Glengormley logo

Reply from Hays Travel - Glengormley

Thank you for your feedback.

If you need anything else, please do not hesitate to contact the store.

Many thanks,
Jenna

Rated 5 out of 5 stars

Booking process was quick and easy and…

Booking process was quick and easy and Jenna was very helpful answering all my questions

May 28, 2026
Hays Travel - Glengormley logo

Reply from Hays Travel - Glengormley

Thank you for your feedback.

If you need anything else, please do not hesitate to contact the store.

Many thanks,
Jenna

Rated 5 out of 5 stars

The tour operator was very helpful and…

The tour operator was very helpful and informative. Prompt response to questions

May 14, 2026
Hays Travel - Glengormley logo

Reply from Hays Travel - Glengormley

Thank you for your feedback.

If you need anything else, please do not hesitate to contact the store.

Many thanks,
Jenna

Rated 5 out of 5 stars

"We are Going to Barbados"

Once again Hays Travel Glengormley have excelled in making our cruise booking so efficient and stress free.
From the minute of the first inquiry to the booking confirmation was excellent. As well known customers we enjoyed the attention given to our requirements and the great interaction with all the staff. (Jenna). Nothing is too much for them . B&A

May 17, 2026
Hays Travel - Glengormley logo

Reply from Hays Travel - Glengormley

Thank you for your feedback.

If you need anything else, please do not hesitate to contact the store.

Many thanks,
Jenna

Rated 5 out of 5 stars

Julie was brilliant

Julie was brilliant, so helpful and friendly.

May 16, 2026
Hays Travel - Glengormley logo

Reply from Hays Travel - Glengormley

Thank you for your feedback.

If you need anything else, please do not hesitate to contact the store.

Many thanks,
Jenna

Rated 5 out of 5 stars

ladies in this shop are fantastic!

ladies in this shop are fantastic!! all very helpful! get ur holiday sorted asap!

May 16, 2026
Hays Travel - Glengormley logo

Reply from Hays Travel - Glengormley

Thank you for your feedback.

If you need anything else, please do not hesitate to contact the store.

Many thanks,
Jenna

Rated 5 out of 5 stars

Great experience

Communication via Facebook was excellent and the telephone call to book holiday was quick and easy.
All my questions answered promptly.
Over all a great experience

May 14, 2026
Hays Travel - Glengormley logo

Reply from Hays Travel - Glengormley

Thank you for your feedback.

If you need anything else, please do not hesitate to contact the store.

Many thanks,
Jenna

Rated 5 out of 5 stars

Was quick

Was quick, simple and easy to book.

May 14, 2026
Hays Travel - Glengormley logo

Reply from Hays Travel - Glengormley

Thank you for your feedback.

If you need anything else, please do not hesitate to contact the store.

Many thanks,
Jenna

Rated 5 out of 5 stars

I have been going to karen for a long…

I have been going to karen for a long time she is very patience and has a lot of knowledge of places to go which suits our needs it's always a pleasure to go and book holidays with her

May 13, 2026
Hays Travel - Glengormley logo

Reply from Hays Travel - Glengormley

Thank you for your feedback.

If you need anything else, please do not hesitate to contact the store.

Many thanks,
Jenna

Rated 5 out of 5 stars

Karen, professional and friendly

Karen has booked holidays for us in the past. We wanted to book a holiday but just not sure what we wanted. Karen took time to discuss what we would like and knowing our preferences from previous holidays was able to organise a holiday which we are both excited about and really looking forward to. As always, thank you Karen.

May 13, 2026
Hays Travel - Glengormley logo

Reply from Hays Travel - Glengormley

Thank you for your feedback.

If you need anything else, please do not hesitate to contact the store.

Many thanks,
Jenna

Rated 4 out of 5 stars

Joanne I think her name was in…

Joanne I think her name was in glengormley office very helpful and seemed kind

May 3, 2026
Hays Travel - Glengormley logo

Reply from Hays Travel - Glengormley

Thank you for your feedback.

If you need anything else, please do not hesitate to contact the store.

Many thanks,
Jenna

Rated 4 out of 5 stars

It is always a great experience

It is always a great experience, Jenna as usual was very helpful, the staff are all so professional and friendly.

May 12, 2026
Hays Travel - Glengormley logo

Reply from Hays Travel - Glengormley

Thank you for your feedback.

If you need anything else, please do not hesitate to contact the store.

Many thanks,
Jenna

Rated 5 out of 5 stars

Julie was very attentive

Julie was very attentive, responsive and helpful.

She made the holiday booking process very easy.

Our wee family group are looking forward to Lanzarote in October.

Aidan Campbell

May 8, 2026
Hays Travel - Glengormley logo

Reply from Hays Travel - Glengormley

Thank you for your feedback.

If you need anything else, please do not hesitate to contact the store.

Many thanks,
Jenna

Rated 5 out of 5 stars

Another holiday booked

We are regular customers at the Glengormley branch. Jenna knows us now. She was able to say from personal experience what may interest us in Krakow. She is always helpful and provides a knowledgeable efficient and friendly service

May 3, 2026
Hays Travel - Glengormley logo

Reply from Hays Travel - Glengormley

Thank you for your feedback.

If you need anything else, please do not hesitate to contact the store.

Many thanks,
Jenna

Rated 5 out of 5 stars

Fantastic service from Jenna and Julie…

Fantastic service from Jenna and Julie in the Glengormley branch highly recommended nothing was too much for them to do for me

May 1, 2026
Hays Travel - Glengormley logo

Reply from Hays Travel - Glengormley

Thank you for your feedback.

If you need anything else, please do not hesitate to contact the store.

Many thanks,
Jenna

Rated 5 out of 5 stars

The consultant listened to what I was…

The consultant listened to what I was looking for and offered options and advised on what she thought would suit me best.

April 29, 2026
Hays Travel - Glengormley logo

Reply from Hays Travel - Glengormley

Thank you for your feedback.

If you need anything else, please do not hesitate to contact the store.

Many thanks,
Jenna

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