Your Agent Kenny was as always very help and patient and took time to find us exactly what we were looking for and will continue working on booking to arrange or mobility transfers all along the jou... See more
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Jill is always friendly and helpful and is the person we prefer to speak to when visiting Hays ... She had a particularly trying time when booking this holiday (due to the company we were booking with... See more
Company replied
As always Hays Glenrothes staff are superb. Jill has been talking to us for a few weeks about Mexico, sharing her knowledge and recommendations whilst listening to what we want. Thanks Jill for taking... See more
Company replied
Kenny at Glenrothes branch was absolutely fantastic. Managed to get us exactly what we wanted at a reasonable price. Explained about the area we are going to. Many years since our last travels abroad.... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 Unicorn Way, KY7 5NU, Glenrothes, United Kingdom
- 01592366020
4.9
Excellent
1K reviews
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Went in to book a wee cheeky holiday
Went in to book a wee cheeky holiday, staff very helpful, friendly and knowledgeable
August 3, 2026
Fantastic service as always from Jill…
Fantastic service as always from Jill and her team at Hayes Travel Glenrothes
July 31, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Glenrothes
Margaret,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently received reliable, first-class service. Your kind words are greatly appreciated. I hope you enjoy the Sabila as much as last time.
Kind Regards
Karen
Karen the rep was really helpful and…
Karen the rep was really helpful and explained everything clearly and found a holiday that suits us .
August 2, 2026
Reply from Hays Travel - Glenrothes
Mrs Karen Smart,
Thank you for your wonderful feedback! We're so pleased to hear that our representative was helpful and found a holiday that suits your needs perfectly.
Kind Regards
Karen
Reply from Hays Travel - Glenrothes
Mrs Katherine Henderson,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be helpful and polite. Your kind words are greatly appreciated.
Kind Regards
Karen
Kenny from Hays
Kenny from Hays representative was so professional, knowledgeable and went above and beyond to tailor our holiday to exactly what we asked for.
August 1, 2026
Reply from Hays Travel - Glenrothes
Eliza Smith,
Thank you for your wonderful feedback! We are so pleased to hear that our representative provided such a professional and helpful experience for you.
Kind Regards
Karen
As usual very helpful and informative…
As usual very helpful and informative can’t fault the service at all. Always friendly.
July 30, 2026
Reply from Hays Travel - Glenrothes
GRAHAM EMERSON,
Thank you for your kind words! We are delighted to hear that you consistently find our service helpful, informative, and friendly. We truly appreciate your positive feedback.
Kind Regards
Karen
Your Agent Kenny was as always very…
Your Agent Kenny was as always very help and patient and took time to find us exactly what we were looking for and will continue working on booking to arrange or mobility transfers all along the journey.Kenny makes the booking less stressful for me.
All the staff in this branch are very helpful and pleasant. Won’t go anywhere else.
July 30, 2026
Reply from Hays Travel - Glenrothes
M. Smith ,
Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague was so helpful and patient in finding you the perfect trip and making the booking process less stressful. We truly appreciate your kind words and look forward to assisting you with future bookings.
Kind Regards
Karen
As always the staff at Hays Travel…
As always the staff at Hays Travel Glenrothes can't do enough for their customers, professional, and knowledgeable, and understanding of individual requirements
July 15, 2026
Reply from Hays Travel - Glenrothes
Charles,
Thank you so much for your wonderful feedback! We are delighted to hear that our team consistently provides professional, knowledgeable, and understanding service to meet individual requirements. We truly appreciate your kind words
Kind Regards
Karen
Carly was very efficient in ensuring…
Carly was very efficient in ensuring all our needs were met, she was pleasant throughout and always smiling, I left very satisfied and my booking confirmed and all the paperwork away with me
July 28, 2026
Reply from Hays Travel - Glenrothes
Donna Malone,
Thank you for your fantastic review! We are so pleased to hear that you had such a positive experience and that you left feeling satisfied with your booking. We appreciate your kind words.
Kind Regards
Karen
Carly was exceptionally helpful with my…
Carly was exceptionally helpful with my enquiry and followed on with booking with ease.
July 27, 2026
Reply from Hays Travel - Glenrothes
customer,
Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague was exceptionally helpful and made your booking process easy. We truly appreciate your kind words.
Kind Regards
Karen
Kenny at Glenrothes was amazing we…
Kenny at Glenrothes was amazing we always get great service from him
July 19, 2026
Reply from Hays Travel - Glenrothes
Doreen,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive great service from our team at Glenrothes. Your kind words are much appreciated.
Kind Regards
Karen
They are brilliant at the Glenrothes…
They are brilliant at the Glenrothes shop polite respectful
July 26, 2026
Reply from Hays Travel - Glenrothes
Mrs M Nicholson,
Thank you for your wonderful feedback! We are so pleased to hear that our team in Glenrothes provided you with such a polite and respectful experience.
Kind Regards
Karen
Reply from Hays Travel - Glenrothes
MRS CATHERINE BETT,
It's wonderful to hear that you consistently have such a positive experience. We're delighted to know that you feel well taken care of. We appreciate your kind words!
Kind Regards
Karen
Great staff.
The staff are so helpful make you feel relaxed,answer questions you have,take there time to search holidays & try get the best deals etc x
July 24, 2026
Reply from Hays Travel - Glenrothes
Deborah,
Thank you for your wonderful feedback! We are so pleased to hear that our staff made you feel relaxed and took the time to find the best deals for your holiday. We truly appreciate your kind words. I will pass your comments onto Carly.
Kind Regards
Karen
Reply from Hays Travel - Glenrothes
Mr Matthew,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team friendly and informative, and that everything was handled smoothly for you. Have a lovely time on your Cruise.
Kind Regards
Karen
Friendly and Helpful
Jill is always friendly and helpful and is the person we prefer to speak to when visiting Hays ... She had a particularly trying time when booking this holiday (due to the company we were booking with) but she kept her cool and managed to get our booking sorted in the end .... Wouldn't go anywhere else
July 24, 2026
Reply from Hays Travel - Glenrothes
A WHITING,
Thank you for your wonderful 5-star review! We are delighted to hear that Jill provided such excellent service and made your experience stress-free. I will pass on your kind words onto Jill
Kind Regards
Karen
Very helpful staff and polite.can do…
Very helpful staff and polite.can do with a drinks machine it's dry work picking a holiday.
July 22, 2026
Reply from Hays Travel - Glenrothes
Hi Mr McDonald, I will get Kenny to make you a cup of tea or coffee the next time you are in for a long time, Thank you for booking with Kenny, I will pass your comments onto him
Kind Regards
Karen
Karen is very helpful &a pleasure to…
Karen is very helpful &a pleasure to book holidays with at Glenrothes shop
July 23, 2026
Reply from Hays Travel - Glenrothes
Elaine .,
Thank you for your wonderful feedback! I am so pleased to hear that you had such a positive experience booking your holiday with me. I truly appreciate your kind words.
Kind Regards
Karen
Slick service
Slick service! I saw a late deal in the window, popped in, got details. Went home, discussed and called to book. The whole thing took 20mins! Wilma was knowledgeable, helpful and very efficient. So happy with the service and our fabulous deal to Zante!
July 22, 2026
Reply from Hays Travel - Glenrothes
Jay Hutch,
Thank you for sharing your wonderful experience! We are so pleased to hear that our service was efficient and that you found a fabulous deal. We hope you have an amazing time in Zante!I will pass your comments onto Wilma
Kind Regards
Karen
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