Hays Goole have gone above and beyond for our holiday, after booking with a different branch and having issues they’ve taken over for us and answered every query and issue we’ve had. We are so gratefu... See more
Company replied
Location
Switch locationUnit 7 Wesley Square Shopping Centre, Wesley Square, DN14 5EZ Goole, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent friendly service. Went out of their way to make sure our family villa holiday we were booking was just right. Thank you to Katie for her time and patience, it was much appreciated. This is t... See more
Company replied
The assistant manager Katie, handled our girly holiday booking perfectly. She compared dates and looked at a number of different hotels to find us the best deal. She’s such a superstar and is a credit... See more
Company replied
Maisie was very helpful, she found us several hotels in our chosen location. Booking process was made simple, everything was done for us, including overnight hotel and airport parking. Great service,... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 7 Wesley Square Shopping Centre, Wesley Square, DN14 5EZ, Goole, England, United Kingdom
- 01405 445 028
4.8
Excellent
76 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Very helpful. Every question answered. Nothing was too much trouble for them. Will definitely use again. Thankyou so much.
May 28, 2026
Reply from Hays Travel - Goole
Laraine,
We're so glad we could assist you and answer all your questions. We appreciate your kind words and look forward to helping you again!
Kind Regards
Estelle
Hays Travel Goole
Holiday to Thailand
Enquired about a holiday but wanted some changes. Olivia dealt with everything and was able to fulfil our wishes so we booked.
May 24, 2026
Reply from Hays Travel - Goole
Hello Elaine,
I am so happy I could make your holiday wishes come together. Thank you for your kind feedback!
Thank you, Olivia
Hays Travel Goole
Reply from Hays Travel - Goole
Hi Nadine, thank you for your review, we really appreciate the kind comments. We look forward to seeing you again! - Alysha
Hays Goole have gone above and beyond…
Hays Goole have gone above and beyond for our holiday, after booking with a different branch and having issues they’ve taken over for us and answered every query and issue we’ve had. We are so grateful for all their help. Will definitely be booking future trips with them. Thank you again!
March 20, 2026
Reply from Hays Travel - Goole
Hi Esme, thank you for your lovely review! Really pleased we have managed to get this sorted for you. We look forward to seeing you all in the future!- Alysha
Excellent friendly service
Excellent friendly service. Went out of their way to make sure our family villa holiday we were booking was just right. Thank you to Katie for her time and patience, it was much appreciated. This is the second time we have booked with Hays Goole and we will definitely continue to use them. Highly recommend.
May 21, 2026
Reply from Hays Travel - Goole
Hi Jane, thank you so much for your lovely review! I'm pleased to hear we have managed to get your family holiday booked for you! We look forward to seeing you in the future - Alysha
Very friendly and helpful good…
Very friendly and helpful good knowledge and helped me create the perfect hoilday
May 20, 2026
Reply from Hays Travel - Goole
Hi Amy, thanks for your lovely review! We are really pleased we were able to book your perfect holiday. We look forward to seeing you again - Alysha
The staff made you feel welcome and…
The staff made you feel welcome and nothing was too much trouble for them and they were very helpfull
May 19, 2026
Reply from Hays Travel - Goole
Hello Paul,
We are so glad our team made you feel welcome and were very helpful. Thank you for your kind words!
Kind Regards
Hays Travel Goole
Reply from Hays Travel - Goole
Hello Jill,
Thank you for your wonderful feedback. We appreciate your kind words.
Kind Regards
Hays Travel Goole
Reply from Hays Travel - Goole
Mrs Tracy Wilkinson,
We are so pleased to hear this. Thank you for your kind words.
Kind Regards
Hays Travel Goole
Maisie
Happy holiday sunny beach here we come.
Very helpful staff, Explained everything we needed to know, About our holiday. Hotel transfers and flights. Will certainly use Hays travel again. 🙂
May 6, 2026
Reply from Hays Travel - Goole
IvorP,
We're so glad our team provided excellent assistance with your holiday details. We look forward to helping you again!
Kind Regards
Hays Travel Goole
Beverley
The assistant manager Katie
The assistant manager Katie, handled our girly holiday booking perfectly. She compared dates and looked at a number of different hotels to find us the best deal. She’s such a superstar and is a credit to Hays Travel in Goole! 🌟👏🏻
May 12, 2026
Reply from Hays Travel - Goole
Caitlynne Kelly Picot,
We are so happy to hear about your excellent experience! Thank you for sharing your kind words and positive feedback with us.
Kind Regards
Hays Travel Goole
Katie
I was advised by a friend to go to Hays…
I was advised by a friend to go to Hays as she had used them.Walking into the travel was nice as all the staff were attentive straight away.The young lady who dealt with me was so nice and so efficient.Explained all that she was doing on the computer so that I knew I had what I needed in my insurance.It was a cold damp morning and the lady on the next desk made me a coffee which was very welcome.A good experience all round.
May 12, 2026
Reply from Hays Travel - Goole
Hi Mrs Dickens, thank you so much for your lovely review! We are pleased to hear you had a good experience in our store. I will pass your kind comments on to the rest of the girls! We look forward to seeing you again :) - Alysha
Staff delivery impeccable service from…
Staff delivery impeccable service from enquiry stages through to booking process
May 10, 2026
Reply from Hays Travel - Goole
Hello Terry,
We appreciate you taking the time to leave us such a wonderful review. We're so glad to hear you received impeccable service from our team.
Kind Regards
Hays Travel Goole
Excellent service, happy to return
Maisie was very helpful, she found us several hotels in our chosen location. Booking process was made simple, everything was done for us, including overnight hotel and airport parking. Great service, would be happy to return here to book future holidays.
May 7, 2026
Reply from Hays Travel - Goole
Hello Sylvia,
I'm happy to hear that you found my service helpful and that the booking process was simple. It's great to know I met your needs, and we also appreciate your intention to book with us again!
Thank you, Maisie
Hays Travel Goole
Good company, friendly experienced staff.
Patient with people who aren't sure of their options,invited to return when dates are decided. Suggestions are made,but no pressure sales tactics.
May 6, 2026
Reply from Hays Travel - Goole
Hello Marilyn,
We appreciate that you felt comfortable with our team as you explored your options. We're glad our suggestions were helpful and we look forward to assisting you when you're ready.
Kind Regards
Hays Travel Goole
Fantastic service above and beyond
I called on looking for a holiday to a specific hotel which unfortunately for me wasn't to be Maisie and Estelle amazingly found a fantastic deal for me for a far better hotel at half the price I usually pay, not only that they were so helpful in arranging the extras required as a disabled passenger, I walked out feeling so confident that everything was done they really couldn't have done more
April 29, 2026
Reply from Hays Travel - Goole
Hello Gillian,
We're happy to hear that you had such a positive experience! It's great to know that our team could find you an amazing deal and assist with your specific needs. Thank you for your kind words!
Kind Regards
Hays Travel Goole
Reply from Hays Travel - Goole
Hello Mark,
We are so happy that you found what you are looking for and we provided excellent service. We appreciate your review.
Kind Regards
Maisie
Friendly and professional
Friendly and professional, found just what I was looking for . Attention to detail everything covered
May 1, 2026
Reply from Hays Travel - Goole
Hello,
We're so happy to hear that you found exactly what you were looking for with our friendly and professional service! We appreciate your review.
Kind Regards,
Hays Travel Goole
Ladies helped me so much with holiday…
Ladies helped me so much with holiday from start to finish i honestly won’t go anywhere else
April 28, 2026
Reply from Hays Travel - Goole
Hello Emma,
We are so happy to hear that we provided you with great support throughout your holiday booking. We appreciate your loyalty.
Kind Regards,
Olivia
Hays Travel Goole
Lovely ladys Happy enjoying there…
Lovely ladys Happy enjoying there work very friendly
April 26, 2026
Reply from Hays Travel - Goole
Hi Lynn,
Thank you so much for your lovely words, we really appreciate it.
If you need anything at all, don't hesitate to get in touch!
Many Thanks, Alysha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.