Excellent service, Maisie at the Goole branch really looked after us. Looked for better deals, changed a hotel for a better located one, couldn't be more helpful
Company replied
Location
Switch locationUnit 7 Wesley Square Shopping Centre, Wesley Square, DN14 5EZ Goole, England, GB
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From our initial phone conversation in the morning to going in to the shop in the afternoon Alysha was so helpful and took lots of time to get the holiday we wanted. Alysha is patient, professiona... See more
Company replied
More than helpful with exactly what we were looking for. From past experience with using this branch we knew the advice and options given would be tailored to our needs and nothing was any trouble
Company replied
Maisie was very helpful, she found us several hotels in our chosen location. Booking process was made simple, everything was done for us, including overnight hotel and airport parking. Great service,... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 7 Wesley Square Shopping Centre, Wesley Square, DN14 5EZ, Goole, England, United Kingdom
- 01405 445 028
4.9
Excellent
110 reviews
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Staff was lovely booking process was…
Staff was lovely booking process was easy all sorted within 20mins
April 3, 2026
Reply from Hays Travel - Goole
Mrs Norman,
I appreciate you sharing your experience; I am so happy to hear the booking process was easy and quick!
Kind regards
Maisie
Hays Travel Goole
Reply from Hays Travel - Goole
Mr Linfield,
We appreciate you taking the time to share your experience, and we're so happy to hear that we were able to help you.
Kind regards
Olivia
Hays Travel Goole
Couldn't have been more helpful to…
Couldn't have been more helpful to provide our dream holiday. Excellent knowledge and understanding. Excellent personnel skills and knew how to get the information out of us.
March 30, 2026
Reply from Hays Travel - Goole
Thank you Ralph & Jill
I appreciate you sharing your experience. I am so glad that I could use my knowledge and skills to provide your dream holiday. It was a pleasure to help you plan to celebrate your wedding anniversary trip.
Kind regards
Bev
Hays Travel
Goole
Olivia was polite and professional and…
Olivia was polite and professional and made the whole process easy. Top marks Olivia you looked after us well
Kev & kim Brown
March 25, 2026
Reply from Hays Travel - Goole
MR KEVIN BROWN,
We appreciate you taking the time to leave such a complimentary review. We are so glad that we could provide you with an easy and professional experience.
Kind regards
Olivia
Hays Travel
Goole
Bev was professional and friendly A…
Bev was professional and friendly A good knowledge of the business
March 25, 2026
Reply from Hays Travel - Goole
Mr Dutton,
I appreciate you taking the time to leave me a review! I am so happy to hear that you found my service helpful and informative.
Kind regards
Bev
Hays Travel
Goole
We were listened to and therefore our…
We were listened to and therefore our needs were met
March 25, 2026
Reply from Hays Travel - Goole
Mrs Wilson,
I appreciate your feedback and I am so happy I could meet your needs by listening to you. I hope your both looking forward to your exciting trip.
Kind regards
Bev
Hays Travel
Goole
All good and efficiently done…
All good and efficiently done everything explained clearly
March 13, 2026
Reply from Hays Travel - Goole
Janet
We appreciate you taking the time to share your experience with us, and we're so glad everything was explained clearly and efficiently.
Kind regards
Hays Travel
Maisie
Reply from Hays Travel - Goole
Brian,
We appreciate your kind words! It was a pleasure assisting you, and we are so glad you had a good experience.
Kind regards
Hays Travel
Maisie
Reply from Hays Travel - Goole
Hello Richard,
We're so happy to hear that our pleasant staff made such a positive difference for you! Thank you for your kind feedback.
Thank You - Olivia
Hays Travel Goole
Reply from Hays Travel - Goole
Angela,
Thank you for your review, we're glad you found us helpful!
Hays Travel Goole
Katie
Katie At Hays Goole
Katie, Our advisor/helper was just so patient and knowledgeable with us. We had about 4 or 5 destinations that we couldn't decide between, she kept sending us as much information as possible and never rushed us, we eventually decided to go with the Norwegian Fjords cruise. The whole experience has been pleasurable and never felt like a hard sell, we felt that our happiness was always at the forefront of the booking. We will definitely be recommending Katie and Hays Goole to our friends and family.
March 15, 2026
Reply from Hays Travel - Goole
Hi Julie,
I appreciate your wonderful review! I'm happy to hear that you found I was patient and knowledgeable, providing ample information for your decision. It's great to know that your happiness was a priority during the booking. And I am grateful for your recommendation.
Thank you, Katie
Hays Travel Goole
Nothing was too much trouble
Nothing was too much trouble such as checking reviews of hotels in TripAdvisor etc. quick and easy to book
March 9, 2026
Reply from Hays Travel - Goole
GARY DARLEY,
We appreciate you taking the time to leave us such a fantastic review. We're so glad we could make your booking experience quick and easy!
Hays Travel Goole
Maisie
As usual the staff were very helpful.
As usual the staff, particularly Alysha, were very professional, knowledgeable and supportive. Alternative suggestions were given which sparked our interest.
The only negative was the time the offsite Hays cruise team took to respond to the agents requests for cruise details and prices. Not good.
February 21, 2026
Reply from Hays Travel - Goole
E & P,
We appreciate your positive feedback regarding our team's professionalism and knowledge. We're sorry for the delay you experienced with the cruise details and pricing. We'll address this to improve our response times. Thanks for your review.
Hays Travel Goole
Alysha
The staff were really helpful,and…
The staff were really helpful,and nothing was too much trouble.
February 17, 2026
Reply from Hays Travel - Goole
Judy Foster,
We appreciate you sharing your experience. We are so happy to hear that our staff were helpful and accommodating to your needs.
Hays Travel Goole
Alysha
Great customer service from Alysha
Great customer service from Alysha. Nothing was too much trouble finding the right deal to suit me needs.
February 19, 2026
Reply from Hays Travel - Goole
Karen,
We appreciate your kind words! We are so glad we could find the perfect deal to meet your needs and provide excellent support.
Hays Travel
Alysha
Well done goole store 100% customer service
The girls in the shop was very helpful from me phoning up and inquiring to call backs and shop visit
Well done very friendly store will definitely be booking agon through them
February 18, 2026
Reply from Hays Travel - Goole
Trudiward,
We appreciate you taking the time to leave us such a fantastic review! We're so happy to hear that our team was helpful and that you found our store friendly. We look forward to assisting you again!
Hays Travel
Alysha
Reeled into the Goole Branch,
I was reeled into the Goole Branch by a post on their window as I walked by.
I was seen almost immediately by a staff member who was lovely.
She was well spoken, friendly and very informative.
Answered all my questions with a quick confidence.
The experience itself, though quite daunting, was made easy and exciting.
I will definitely recommend Hays Travel to everyone and will be booking again through Hays Travel myself in future.
Thank you.
February 10, 2026
Reply from Hays Travel - Goole
Lucy Anderson,
We appreciate you taking the time to share your experience at the Goole Branch. We're happy to hear that the staff member was lovely, well-spoken, and informative, making your experience easy and exciting. We look forward to assisting you with future bookings!
Hays Travel
Katie
Reply from Hays Travel - Goole
Mr Wesley jos Ellis,
We appreciate you sharing your kind words; we are always delighted to provide excellent and helpful assistance.
Hays Travel
Katie
The staff were smart and friendly
The staff were smart and friendly. They obviously knew what they were doing and took time to provide the flights I wanted. Refreshments were offered. No rushing, or trying to influence me in any way. A very pleasant experience.
February 11, 2026
Reply from Hays Travel - Goole
Carol Bartlett,
We appreciate you taking the time to leave us such a complimentary review. We are so glad to hear that you had a very pleasant experience and that our team was able to provide you with the flights you wanted.
Hays Travel
Maisie
Lovely staff and very helpful
Lovely staff and very helpful
With our holiday booking
February 4, 2026
Reply from Hays Travel - Goole
Lynn cawthorn,
We're so happy to hear that our staff were lovely and helpful with your holiday booking. Thank you for your kind review!
Hays Travel
Alysha
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