When we went in to look at options Sam was really helpful. Along the way to booking many changes and requests of options and pricing were taken on board. Things I didn't understand are that flights... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Stacey was very knowledgeable about our travel questions. Professional yet friendly. Was able to navigate any queries we had swiftly if she needed to clarify. Her colleague Sam also assisted if she... See more
Company replied
The staff at Hays are always friendly, knowledgeable and nothing too much trouble, special mention for Stacey who goes the extra mile to sort out our holiday arrangements.
Company replied
We didn't consider another travel agent after Hays organised our first ever cruise. Samantha talked us through the options for our second cruise and we ended up booking a second cruise on a different... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
104 High Street, NE3 1HB, Gosforth, United Kingdom
- 0191 6540070
4.9
Excellent
472 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the girls make you very welcome
the girls make you very welcome, and our so helpfull, and remember you even if they havnt seen you for a few weeks.
November 27, 2024
Reply from Hays Travel - Gosforth
It was great to be able to help you out booking another holiday to the beautiful Sorrento, we will see you before you go off to Dubai in March. Sam Branch Manager
Very helpful staff member
Very helpful staff member - Zoe - went above and beyond to find us the hotel accommodation which we wanted
November 20, 2024
Reply from Hays Travel - Gosforth
Thank you for your kind words. Glad we managed to get the hotel you wanted. I'm sure you will have a fab time in Gambia!
Zoe, Travel Consultant :)
Very helpful company
November 10, 2024
Reply from Hays Travel - Gosforth
Thank you for your feedback. Hope you all have a great time in Italy
Stacey, Assistant Manager
Our go to travel agent!
November 7, 2024
Reply from Hays Travel - Gosforth
Pleasure booking you again, Have a lovely time away :)
Thanks Bella
Stacey was helpful and very informative…
Stacey was helpful and very informative helped us to understand the different holidays available which helped us make the right decision always use hays Gosforth
November 6, 2024
Reply from Hays Travel - Gosforth
Thank you for your feedback. Was lovely seeing you again.
Hope you both have a lovely time on your first cruise holiday and can't wait to hear about it
Stacey, Assistant Manager
Icon of the seas
Called in to look at royal Caribbean cruises and spoke with Stacey. She was very knowledgeable and took time to go through all the options with us. She sorted everything out for us, took the hassle out of doing it ourselves.
October 22, 2024
Reply from Hays Travel - Gosforth
Thank you for your feedback. Was lovely meeting you both and going through all the options.
Hope you both have an amazing time on your first cruise holiday
Stacey, Assistant Manager
Hays Travel Great Service from Zoe
Easy to arrange our New Yoork trip , Zoe in the Gosforth branch sorted all queries and was professional in all areas.Great communication and good price.
Would recommend without hesitation.
Top class service
October 16, 2024
Reply from Hays Travel - Gosforth
Thanks so much for the lovely feedback.
It was a pleasure helping you get booked for New York. I know you will all have a fab time away!
Zoe, Travel Consultant :)
How helpful the staff were when we were…
How helpful the staff were when we were in the shop
October 2, 2024
Reply from Hays Travel - Gosforth
Thank you for your feedback. Hope you have a great time in Benidorm
Stacey, Assistant Manager
Reply from Hays Travel - Gosforth
It was lovely to meet you both on Saturday, I am sure you will enjoy the costa del sol and I hope to help arrange any further future holidays for you. Sam Branch Manager
Great service
Great service, helpful, friendly and comfortable. Very trustworthy and reliable, especially with concerns older customers might have. Always approachable at any time.
October 5, 2024
Reply from Hays Travel - Gosforth
Thank you for your kind feedback. Was lovely meeting you both and hope you have an amazing time in New York!
Stacey. Assistant Manager
Bella was excellent in communication…
Bella was excellent in communication and was very prompt with replies to all of my questions. The package was as stated with no hidden costs and inclusions were as stated. Bella went above and beyond to find me the perfect package and I am extremely grateful for all of her help! I would 100% recommend Hays Travel - Gosforth to any one wanting to use their services.
September 27, 2024
Reply from Hays Travel - Gosforth
Hi Lilly, thank you so much for your kind feedback. Your going to enjoy Paris so much and its a lovely occasion to be going for over Valentines day. Hope you have a lovely time away.
Thanks Bella
Retail Apprentice
ZOE the agent was great I told her what…
ZOE the agent was great I told her what I was looking at and she sent time helping choose the best package we'll done
September 25, 2024
Reply from Hays Travel - Gosforth
Thank you so much for the lovely feedback. I know you will all have a fab time on your cruise.
Zoe, Travel Consultant :)
Being able to talk
Being able to talk, in depth, clarifying my thoughts unflustered. Supportive suggestions to give alternatives to initial choices for destinations. All enquiries and options explored and improved when necessary. The budget guidance was kept in mind, without pressure to go over the limit. Time spent deciding on main features to ensure the trip was tailored to desired expectations.
September 22, 2024
Reply from Hays Travel - Gosforth
Thank you for your kind words. We're glad you found the process of planning your trip to be a positive experience.
It was lovely meeting you both and hope you have an amazing time in Japan
Stacey, Assistant Manager
Reply from Hays Travel - Gosforth
Thank you for the feedback. I know you will both have a great time in Spain
Zoe, Travel Consultant :)
The staff were helpful knowledgeable…
The staff were helpful knowledgeable and friendly offering various holidays when we didn't have any idea what where we wanted to go for a holiday We came away with information no pressure to book and we then booked the following day to go to a country we had never consider but felt confident with staff providing facts regarding the trip.
September 1, 2024
Reply from Hays Travel - Gosforth
It was pleasure booking your holiday for you on Saturday, I will pass the comments over to Stacey on her return. It is a beautiful hotel, I am sure you's will have a fantastic holiday. Sam Branch Manager x
This is the third time I used your…
This is the third time I used your branch at Gosforth and Stacey has been excellent and very professional every time great asset to hays travel
August 30, 2024
Reply from Hays Travel - Gosforth
Thank you for taking the time to leave these kind words, Stacey is on annual leave, I will pass these over to her on her return to branch. Thank you for booking with us once again. Sam Branch Manager
Always super and professional agents
Always super and professional agents. It's so comfortable to book with Sam and her team
August 29, 2024
Reply from Hays Travel - Gosforth
Lovely to see you both again, always enjoy your visits, makes my job worthwhile having such nice customers. Sam Branch Manager x
Excellent service
Very pleasant staff and took time to find the best deal for us four girls off to London . Efficient and extremely helpful .. we have used this travel agency many times .
August 23, 2024
Reply from Hays Travel - Gosforth
I hope you ladies have the best time in London, Thanks for booking with us once again take care - Sam Branch Manager
Zoe at the Gosforth shop was extremely…
Zoe at the Gosforth shop was extremely patient and helpful.
August 24, 2024
Reply from Hays Travel - Gosforth
Thank you for the lovely feedback. Glad we managed to get something sorted for you and I know you will both have a fab time in Scarborough
Zoe, Travel Consultant :)
Reply from Hays Travel - Gosforth
I enjoyed helping you plan your 2 holidays, it is lovely to have things to look forward to, thank you for taking the time to leave these kind words. looking forward to meeting me in before you go. Sam Branch Manager Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.